Jitender Rana
Chandigarh
Summary
Dynamic and results-oriented Hotel General Manager with a proven track record excelling in operations management and guest satisfaction. Leveraged strategic planning to boost occupancy rates and profitability. Skilled in hospitality management and adept at fostering guest relations, ensuring memorable guest experiences. Demonstrated ability to enhance service quality and resolve complaints efficiently, driving operational excellence.
Overview
24
24
years of professional experience
Work History
Hotel General Manager
Prem Plaza Hotel
Karnal
05.2019 - Current
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Advised senior management on changes needed to improve operational efficiency.
- Analyzed customer feedback to identify areas for improvement in services offered.
Hotel General Manager
Hotel Sapphire
Chandigarh
10.2018 - 03.2019
Business Owner
Food Zone
Chandigarh
03.2016 - 08.2018
Hotel General Manager
Ramgarh Heritage, A WelcomHeritage Legend Hotel
Panchkula
08.2015 - 02.2016
Hotel Operations Manager
The Golden Palms Hotel & Spa
Chandigarh
04.2012 - 06.2015
Rooms Division Manager
Clarks Hotel
Varanasi
10.2011 - 04.2012
- Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Developed and implemented systems to ensure the smooth running of the Rooms Division department.
- Scheduled staffing levels for each shift in accordance with business demands.
- Created reports on room availability, occupancy rates, revenue targets, expenses. for senior management review.
- Reviewed and monitored staff performance to ensure high standards of service delivery.
- Formulated strategies to increase occupancy rates and maximize profits from rooms division operations.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Responded to and resolved guest issues or complaints.
Front Office Manager
The Fern Hotel
New Delhi
08.2010 - 08.2011
- Implemented standard operating procedures to improve guest check- and -out process.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Monitored guest satisfaction metrics and developed strategies to improve service quality.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Ensured all front office activities complied with legal, regulatory, and company policies.
Front Office Manager
Sarovar Hotels & Resorts
Chandigarh
07.2009 - 08.2010
Duty Manager
Choice Hotels
05.2006 - 07.2009
Front Office Supervisor
Jaypee Hotels
Agra
09.2004 - 10.2005
Front Office Executive
Quality Inn
Hyderabad
07.2001 - 08.2004
Front Office Assistant
Taj Hotels
Varanasi
10.2000 - 05.2001
Education
Bachelor of Arts -
Delhi University
New Delhi08-2000
Hotel Management -
Institute of Hotel Management Catering & Nutrition
Panpat05-2000
Skills
- Operations management
- Strategic planning and analysis
- Guest accommodations
- Hospitality management
- Guest satisfaction
- Marketing
- Guest relations
- Guest experiences
- Guest services management
- Guest complaint resolution
- Hotel marketing
- Rooms division management
- Food and beverage operations
- Hospitality
- Sales
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Hotel General Manager
Prem Plaza Hotel
05.2019 - Current
Hotel General Manager
Hotel Sapphire
10.2018 - 03.2019
Business Owner
Food Zone
03.2016 - 08.2018
Hotel General Manager
Ramgarh Heritage, A WelcomHeritage Legend Hotel
08.2015 - 02.2016
Hotel Operations Manager
The Golden Palms Hotel & Spa
04.2012 - 06.2015
Rooms Division Manager
Clarks Hotel
10.2011 - 04.2012
Front Office Manager
The Fern Hotel
08.2010 - 08.2011
Front Office Manager
Sarovar Hotels & Resorts
07.2009 - 08.2010
Duty Manager
Choice Hotels
05.2006 - 07.2009
Front Office Supervisor
Jaypee Hotels
09.2004 - 10.2005
Front Office Executive
Quality Inn
07.2001 - 08.2004
Front Office Assistant
Taj Hotels
10.2000 - 05.2001
Bachelor of Arts -
Delhi University
Hotel Management -
Institute of Hotel Management Catering & Nutrition
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