Jitender Thanekar

• Company Overview: Shrishti Collections majorly deals in ladies’ garments and artificial jewelry into retail business.
• As an owner handling procurement of all segment/category of fabrics and products (garments) from different vendors. Also handling group of people to enhance the sales and increase the revenue of the company. Also taking care of payments and inventory management to smoothen the process.
• Analysis on market requirements demand and different marketing strategies for different occasions.

• Company Overview: ValueFirst is a dynamic and forward-thinking, VF is a full range Telecom Value Added Service (VAS) provider offering VAS portal, Content services, VAS up selling and Grace Subscriber Management solution to Telecom operators, Corporate and Media house.
• Maintaining operator account portfolio including operator billing, escalation, resolving internal team queries and providing best resolutions within given time line.
• Reviewing and analysis of operator wise data reports to track the business performance of the company. Interaction with internal departments for providing issue free services from operators end. Regular interaction with operators for voice related products for company.
• Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address SMS and MMS messages from certain service provider’s mobile phones or fixed phones.
• Taking Care of Shortcode agreement renewal process with all operator along with pricing and services rendered to enduser.
• Contracting of VAS Agreements and Finalising commercials in Agreements.
• Maintaining Documentation of Agreements and MIS for maintain Payment Records.
• Handling Internal approvals of agreements and Interacting with legal to finalise the same on time.
• Negotiation with operators on commercial Level and price fixing of new deals.
• Voice Service includes IBD, OBD and Tollfree lines for Enterprise and Promotion services IBD(In Bound Dialer), OBD(Out Bound Dialer), Tollfree Numbers.
• Products – VMN, SHORTCODE and VOICE SERVICES

• Company Overview: Cellnext Technologies is a dynamic and forward- thinking, Cellnext is a full range Telecom Value Added Service (VAS) provider offering VAS portal, Content services, VAS up selling and Grace Subscriber Management solution to Telecom operators, Corporate and Media house.
• Promotion – PULL and PUSH
• Having Excellent Knowledge of Promotions- VAS service for all the operators.
• Product - CellPAPER
• CellPAPER is a mobile multimedia newspaper, where you can get news along with picture and audio. This is a first of its kind application that allow media companies to publish there content on mobile. It contains Images, Text and Audio. Having Knowledge of Adobe Photoshop, Sony Sound Forge and Adobe Audition software.
• Responsibilities :
• Promotional Activities (SMS)–
• Promotions for all operators: Airtel, Reliance, BSNL, MTNL, Spice, Vodafone etc.
• Planning and implementation of SMS promo activities on regular basis
• To manage promotions as per current requirement
• Market analysis & study for better performance
• To target relevant customers for different services
• Defining the goal & achieve target in time Hits segregation and MIS management
• Interactive Voice Response (IVR)-
• Initiate Dialogues with potential clients, which include complete Functional and Content Related Requirement Analysis.
• Monitoring process of the current Live IVR services.
• Assure timely updating, Accuracy, Zero defect and appropriate format implementation of the Voice / Text.
• Involve/Assist in Training Programs Organized by IT Dept, For IVR Content Updating staff members.
• Wireless Application Protocol (WAP)-
• Coordination in WAP integration.
• Content updating and testing of wireless content.

Accomplishments -

• Started 18 new services in June in the subscription category for Reliance, BSNL, SPICE and IDEA in HINDI AND ENGLISH languages.
• Started 4 new services in November in the subscription category for Reliance, BSNL, SPICE in HINDI AND ENGLISH languages.
• Started premium services on Diwali, Durga, Xmas and Valentine Day in the subscription category for Reliance, BSNL in ENGLISH language.
• Have worked towards the development process of Content for various reputed Telecom companies like: BSNL, Reliance, Idea, Spice, MTNL & Airtel.

6 Months experience as Sr. Customer Care Executive.

8 Weeks training in HR Department