Jitender Upadhyay
Delhi
Summary
Dynamic retail leader with a proven track record at SHOE TREE, excelling in strategic planning and financial analysis. Recognized for enhancing operational efficiency and driving sales growth through effective team leadership and contract negotiation. Passionate about fostering relationships and implementing innovative solutions to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Vice President - Retail Sales & Oprations
SHOE TREE(Shubh Footwear Products Pvt. LTD)
New Delhi
03.2021 - Current
- Maintained relationships with key stakeholders through proactive meeting attendance and prompt inquiry responses.
- Established performance standards for staff to enhance productivity levels.
- Developed and executed strategic plans aligned with organizational vision.
- Created effective communication strategies among management and employees at all levels.
- Negotiated contracts with suppliers to lower costs while maintaining quality standards.
- Reviewed functional area reports to assess progress toward organizational goals.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Developed long-range plans for business growth, resulting in increased annual sales.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Oversaw human resources functions such as recruitment, employee relations, and benefits administration.
AGM/General Manager – Retail & Operations
SHOE TREE(SSIPL Lifestyle Pvt. LTD)
NEW DELHI
04.2016 - 02.2021
- Conducted regular meetings with senior management to assess progress against established objectives.
- Prepared reports for senior leadership outlining key performance metrics related to operational success.
- Established effective communication channels with staff to promote efficient operations.
- Ensured compliance with laws, regulations, and industry standards in operations management.
- Monitored financial performance to identify improvement areas for cost savings and revenue generation.
- Developed operational strategies to enhance efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated employee training activities to ensure adherence to company policies and procedures.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
RSM/ BM – Retail & Operations
SHOE TREE/Clarks(SSIPL Lifestyle Pvt. LTD)
NEW DELHI
01.2011 - 03.2016
- Maintained current knowledge through continuing education and advanced training sessions.
- Applied technical expertise to troubleshoot complex problems and implement solutions.
- Recognized for exceptional customer service and consistently exceeding satisfaction expectations.
- Managed inventory to ensure product availability as needed.
- Engaged customers with effective interpersonal skills, fostering positive relationships.
- Updated and maintained databases with accurate information.
- Collaborated with diverse teams to contribute innovative ideas for improved performance.
- Demonstrated strong problem-solving skills by resolving issues efficiently.
Sales Executive/Area Sales Manager
M&B Footwear
Delhi
01.2006 - 12.2010
- Responded promptly to inquiries regarding product features and pricing plans.
- Generated reports summarizing sales performance metrics for management review.
- Monitored customer feedback on product quality, recommending improvements as needed.
- Developed and implemented sales strategies aligned with customer needs to increase revenue.
- Resolved customer complaints swiftly while maintaining high standards of service.
Merchandiser Coordinator
Metalware Corporation
Noida
11.2004 - 01.2006
- Conducted regular inventory checks to maintain accurate stock levels.
- Established strong supplier relationships to secure competitive pricing.
- Developed merchandising plans based on customer buying habits and industry trends.
- Researched new products to assess potential success in assigned stores.
- Created visually appealing window displays to attract customers effectively.
- Maintained precise records of merchandise transactions, including receipts and invoices.
- Collaborated with store managers to ensure compliance with corporate merchandising policies.
Assistant Manager
McDonald’s
Mathura
09.2000 - 11.2004
- Ensured compliance with health regulations and maintained cleanliness standards in dining areas.
- Provided exceptional customer service, addressing complaints and special requests promptly.
- Executed cashier responsibilities, including accepting payments and maintaining balanced cash drawers.
- Monitored inventory levels, effectively communicating needs for restocking to management team.
- Performed opening and closing tasks to prepare restaurant for service.
- Greeted customers warmly, taking orders accurately and serving food swiftly.
- Supported banquet setups by collaborating with staff according to customer requirements.
Education
Master of Commerce - Commerce
Dr.Bhim Rao Ambedkar College
Agra01-2001
Bachelor of Commerce - Commerce
Dr.Bhim Rao Ambedkar College
Agra01-1999
Higher Secondary Certificate -
Kendriya Vidyalaya
Mathura Cant01-1996
Secondary School Certificate -
Kendriya Vidyalaya
Mathura01-1994
Skills
- Strategic planning and performance management
- Contract negotiation and regulatory compliance
- Financial analysis and process improvement
- Inventory management and operational efficiency
- Sales forecasting and team leadership
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Vice President - Retail Sales & Oprations
SHOE TREE(Shubh Footwear Products Pvt. LTD)
03.2021 - Current
AGM/General Manager – Retail & Operations
SHOE TREE(SSIPL Lifestyle Pvt. LTD)
04.2016 - 02.2021
RSM/ BM – Retail & Operations
SHOE TREE/Clarks(SSIPL Lifestyle Pvt. LTD)
01.2011 - 03.2016
Sales Executive/Area Sales Manager
M&B Footwear
01.2006 - 12.2010
Merchandiser Coordinator
Metalware Corporation
11.2004 - 01.2006
Assistant Manager
McDonald’s
09.2000 - 11.2004
Master of Commerce - Commerce
Dr.Bhim Rao Ambedkar College
Bachelor of Commerce - Commerce
Dr.Bhim Rao Ambedkar College
Higher Secondary Certificate -
Kendriya Vidyalaya
Secondary School Certificate -
Kendriya Vidyalaya
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