Jitender Yadav
Gurgaon
Summary
Insightful Key Account Manager offering [Number] years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
9
9
years of professional experience
Work History
Key Accounts Manager
full time
Gurgaon
11.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
- Negotiated contracts with clients to maximize profitability.
- Identified new business opportunities within existing accounts and pursued them accordingly.
- Provided training and support to junior staff on how to effectively manage key accounts.
- Established strategic partnerships with vendors to ensure competitive pricing for customers.
- Resolved customer complaints in a timely manner through effective communication and problem-solving skills.
- Created detailed reports on the performance of each key account and presented them at monthly meetings.
- Collaborated with internal teams such as marketing, finance, operations., to develop tailored solutions for customers' needs.
- Monitored competitors' activities in order to maintain an edge over them in terms of product offerings and pricing strategies.
- Analyzed customer data using various software tools such as Microsoft Excel or SQL Server Management Studio.
- Developed strategies to increase sales volume from existing accounts by upselling additional products and services.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by generating $[Amount] in sales.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Produced sales documents, finalized deals and filed records.
Business Development Manager
Full time
Gurgaon
06.2020 - 10.2021
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Collaborated with marketing team members to design promotional materials.
- Researched target markets to understand the needs of current and potential customers.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Coordinated product launches by creating detailed launch plans based on market analysis data.
- Facilitated and managed business development plan based on market and industry research.
- Resolved customer complaints regarding sales and service.
- Developed and implemented B2B marketing strategies to optimize customer acquisition and retention.
- Created sales presentations that clearly articulated product features, benefits, and value proposition.
- Established relationships with key decision makers within prospective clients' organizations.
- Monitored industry news and changes in regulations impacting B2B operations.
- Collaborated with cross-functional teams including Sales, Product Management, Engineering. to ensure successful project delivery.
- Organized webinars or other virtual events to engage prospects and promote brand awareness.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
Sales Manager - Events
full time
Delhi
02.2018 - 06.2020
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Researched potential locations for upcoming events.
- Assisted in developing strategies to increase attendance at events.
- Provided support to attendees before, during, and after the event as needed.
- Oversaw all aspects of event production from conception through completion.
- Maintained relationships with existing partners while cultivating new ones.
- Negotiated contracts with suppliers to secure favorable pricing for services.
- Organized venues, budgets, guest lists, catering and event timelines.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Developed and implemented effective marketing plans for generating event revenues.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Administrative Executive
full time
06.2015 - 01.2018
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Maintained confidential files related to personnel matters and sensitive business information.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Processed purchase orders for office supplies, equipment and services as needed.
- Created spreadsheets using MS Excel to track program performance metrics.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Delivered optimal administrative, customer service and case management support.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Researched and prepared information for presentations to high-level executives.
Timeline
Key Accounts Manager
full time
11.2021 - Current
Business Development Manager
Full time
06.2020 - 10.2021
Sales Manager - Events
full time
02.2018 - 06.2020
Administrative Executive
full time
06.2015 - 01.2018
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