Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jitendra Agrawal

Raipur

Summary

Software developer skilled in building robust RESTful and WebSocket-based APIs with low-latency communication, and AI-integrated application. Passionate about solving complex problems through clean code, automation, and practical engineering.

Overview

2
2
years of professional experience

Work History

AI/ML Engineer

Aviation Client
Gurugram
09.2025 - Current
  • Architected and deployed enterprise-grade chatbots using the Microsoft Agent Framework (MAF) to automate complex journey workflows.
  • Developed an end-to-end Aviation CX solution enabling autonomous ticket booking, web check-in, and real-time PNR status tracking via conversational agents. Increasing user interaction and ease of access to information.
  • Engineered an AI-native Employee Experience platform utilising Azure Vector DB and MAF to streamline access to internal knowledge bases. Helping employees access the necessary documents faster and easier.
  • Optimised intent recognition and workflow orchestration to ensure seamless hand-offs between automated information retrieval and transactional execution.

Software Engineer

Futops Technologies
Pune
08.2024 - Current
  • Developed an autonomous outreach engine integrating third-party APIs for lead discovery and cross-platform scraping, increasing lead processing speed by 5x.
  • Engineered an end-to-end AI recruitment funnel automating JD generation and multi-source candidate screening, reducing manual vetting effort by 80%.
  • Integrated voice-AI modules for automated HR screening and outbound cold calling, improving communication efficiency 10x through real-time telephony orchestration.
  • Created an autonomous marketing intelligence platform that scrapes real-time industry trends to generate daily, brand-aligned campaign content.
  • Orchestrated containerized deployments using Docker, maintaining strictly isolated Beta, Dev, and Prod environments with dedicated PostgreSQL databases.
  • Managed full production networking using Nginx proxies and handling domain redirection for in-house servers.

Education

Bachelor of Science - Computer Science

Vellore Institute of Technology
Chennai, Tamil Nadu
08-2023

Skills

  • LangChain / LangGraph / MAF
  • Vector Search and RAG Pipeline
  • Python
  • NodeJS
  • TypeScript
  • Rest API
  • Nginx
  • Docker
  • Git

Timeline

AI/ML Engineer

Aviation Client
09.2025 - Current

Software Engineer

Futops Technologies
08.2024 - Current

Bachelor of Science - Computer Science

Vellore Institute of Technology
Jitendra Agrawal