Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Personal Information
Timeline
Generic

Jitendra Arvind Mane

Navi Mumbai

Summary

Content Moderator with expertise in overseeing online community interactions and enforcing guidelines. Demonstrated success in maintaining brand integrity while fostering positive user experiences through effective monitoring and moderation of user-generated content. Strong analytical skills and a keen eye for detail enhance the ability to handle sensitive situations with discretion. Proven familiarity with digital publishing platforms and social media management tools contributes to improved community engagement.

Overview

11
11
years of professional experience

Work History

Content Moderator

Accenture India PVT LTD
02.2018 - Current
  • The process involves working for a big social media company, wherein we, as agents, review and delete posts from the platform.
  • Helping the process of providing innovative ideas and suggestions.
  • Worked on content review, surfacing trends, and areas of improvement for user-reported content.
  • Serve as a secondary point of contact, besides the team leader, for the client project manager and segment/regional leads (for cross-segment issues or escalated issues).
  • Collaborates with the Team Lead to meet all Key Performance Measures (KPMs) for the functions as set by the Internal Unit Lead and/or by senior management or the Accenture Service Manager pertaining to process, process changes, and relevant updates to the Provider Address Correction function.
  • Collects and consolidates escalated team issues that remain unaddressed (e.g., technology, target cases, pending onshore requests, and escalation) for escalation to the team leader or manager (client) and/or to the Internal Unit Lead / Accenture Service Manager, as appropriate.

Consultant

Sutherland Global Services Private Limited
03.2015 - 06.2017
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Took reservations from patrons by phone or online.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Advised passengers of any changes or delays in their scheduled flights.

Customer Service Associate

First Source Limited
03.2014 - 09.2014
  • Consulted with customers regarding needs and addressed concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Communicated effectively with team members to ensure timely response times for customers.

Education

SSC(X) -

Maharashtra Board
01.2007

HSC(XII) -

Maharashtra Board
01.2009

BCOM -

Raipur Board
01.2020

Software - Developer

Gniit
Vashi
05-2013

Product Management - Supply Chain Management

Learntube.ai
Online
03-2025

Skills

  • Trust and Safety associate
  • Hardware Networking solutions
  • Software development
  • Supply chain management
  • MS office skills
  • Customer service

Hobbies and Interests

  • Cricket
  • Books
  • Gaming
  • Travelling

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Personal Information

  • Date of Birth: 04/08/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Content Moderator

Accenture India PVT LTD
02.2018 - Current

Consultant

Sutherland Global Services Private Limited
03.2015 - 06.2017

Customer Service Associate

First Source Limited
03.2014 - 09.2014

SSC(X) -

Maharashtra Board

HSC(XII) -

Maharashtra Board

BCOM -

Raipur Board

Software - Developer

Gniit

Product Management - Supply Chain Management

Learntube.ai

Similar Profiles

CREATE PROFILE
Jitendra Arvind Mane