JITENDRA ASAGOLKAR
NAVI MUMBAI
Summary
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
11
11
years of professional experience
Work History
BRANCH OPERATION MANAGER
CSB BANK LTD
BELAPUR
08.2024 - Current
- Managed daily branch operations to ensure efficient service delivery.
- Coordinated staff schedules to optimize team performance and coverage.
- Maintained compliance with banking regulations and internal policies.
- Oversaw cash handling processes to ensure accuracy and security.
- Implemented customer service initiatives to enhance client satisfaction.
- Monitored branch performance metrics to identify improvement areas.
- Provided guidance on best practices for handling difficult customers or situations.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed branch files per recordkeeping and compliance requirements.
- Leveraged business acumen and team leadership expertise to achieve margin.
BRANCH OPERATION MANAGER
AXIS BANK LTD
KOPERHAIRNE BRANCH
06.2023 - 08.2024
- Managed daily branch operations to ensure efficient service delivery.
- Analyzed competitors and market trends to facilitate business growth.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated preparation of external audit materials and external financial reporting.
- Oversaw cash handling processes to ensure accuracy and security.
- Implemented customer service initiatives to enhance client satisfaction.
- Resolved customer complaints in a timely manner.
- Monitored branch performance metrics to identify improvement areas.
- Performed routine audits of branch operations to identify areas for improvement.
- Coordinated staff schedules to optimize team performance and coverage.
- Maintained compliance with banking regulations and internal policies.
PERSONAL BANKER ATHOURISER
HDFC BANK LTD
KALAMBOLI
06.2021 - 06.2023
- Assisted clients with account openings and personal banking inquiries.
- Collaborated with team members to streamline banking operations.
- Resolved customer complaints through effective communication strategies.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Followed operational standards, promoting security, risk management and compliance.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Teller
HDFC BANK LTD
KALAMBOLI
11.2016 - 06.2021
- Processed customer transactions efficiently and accurately at HDFC Bank branches.
- Assisted clients with account inquiries and resolved banking issues promptly.
- Maintained cash drawer balances and performed regular cash audits daily.
- Educated customers on banking products and services available through HDFC Bank.
- Handled customer complaints with professionalism to enhance client satisfaction levels.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold additional bank products when applicable to meet customer needs.
Cash Officer
KOTAK MAHINDRA BANK
MANGAON BRANCH
08.2015 - 10.2016
- Processed cash transactions efficiently for customer accounts and teller operations.
- Ensured compliance with banking regulations and internal policies consistently.
- Conducted regular cash audits to maintain accurate financial records.
- Managed cash vault operations and maintained security protocols diligently.
- Collaborated with team members to improve workflow and service delivery.
- Maintained accurate cash balances and reconciled discrepancies.
- Performed general office duties such as filing documents and answering phones.
Cashier
INDUSIND BANK LTD
KOLHAPUR
06.2014 - 10.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and balanced daily transactions.
- Educated customers on bank products and services to enhance engagement.
- Monitored inventory levels of supplies and ordered as necessary.
Education
MBA - Marketing Research
Sahyadri Institute of Management
RATNAGIRI04-2014
Bachelor of Science -
Sahyadri Institute of Management
Ratnagiri05-2012
High School Diploma -
R.P.P Vidhyalay Palashet
Guhagar06-2009
GED -
R.P.P Vidhyalay Palashet
Guhagar06-2007
Skills
- Operational management
- Compliance oversight
- Cash handling
- Performance monitoring
- Customer service initiatives
- Relationship management
- Audit coordination
- Team leadership
- Customer and vendor relations
- Compliance reviews
- Staff supervision
- Excellent communication skills
- Risk mitigation
- Bank security expert
- Financial advising
- Customer relationships
- Customer service
Affiliations
I would like to play chess and suffering data .
Accomplishments
- Mr. Consistent FTR
- Best BSQIG audit maintaining award for continuing for three months
- Excellent service award
- Life Insurance contest qualified.
- Most highest matual fund sales in zone
- Zonal level LI contest qualified
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Personal Profile
- Date of Birth: 01-06-1990
- Marital status: Married
Timeline
BRANCH OPERATION MANAGER
CSB BANK LTD
08.2024 - Current
BRANCH OPERATION MANAGER
AXIS BANK LTD
06.2023 - 08.2024
PERSONAL BANKER ATHOURISER
HDFC BANK LTD
06.2021 - 06.2023
Teller
HDFC BANK LTD
11.2016 - 06.2021
Cash Officer
KOTAK MAHINDRA BANK
08.2015 - 10.2016
Cashier
INDUSIND BANK LTD
06.2014 - 10.2015
MBA - Marketing Research
Sahyadri Institute of Management
Bachelor of Science -
Sahyadri Institute of Management
High School Diploma -
R.P.P Vidhyalay Palashet
GED -
R.P.P Vidhyalay Palashet
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