Jitendra Bhandari
Spa Manager
Mumbai,MH
Summary
Professional spa management expert with comprehensive experience in overseeing spa operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and prepared to drive success in dynamic spa environment.
Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
12
12
years of professional experience
Work History
Spa Manager
AromaThai Day Spa
08.2008 - 04.2020
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
Education
High School Diploma -
04.2001 -
May 2005
- Bachelor of Arts in English, department honors
- 3.8 GPA
Certifications
- Level 1 Strategic Communication Certification
Skills
Assignment delegation
Timeline
Spa Manager - AromaThai Day Spa
08.2008 - 04.2020
Sir D S High School - High School Diploma,
04.2001 -