Jitendra Chilakala
Hyderabad
Summary
Dynamic Program Manager with a proven track record of driving business value through technology transformation, emphasizing cross-functional collaboration and effectively navigating ambiguity in fast-paced environments. Expertise in translating enterprise strategy into actionable program objectives and leading diverse teams to achieve measurable outcomes supported by robust benefit realization plans. Demonstrated ability to enhance collaboration between IT and business teams, delivering data-driven products that prioritize business value while fostering a culture of innovation through strategic stakeholder engagement and continuous improvement initiatives. Over five years of experience in client-facing roles across London and Newcastle, successfully spearheading digital transformation programs that elevate organizational performance.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Senior Engineering Manager
Cognizant Technology Solutions Ltd
Hyderabad, India
04.2023 - Current
- Directed efforts to modernize legacy applications for JPMorgan Chase, facilitating migration to a new data center through technology upgrades.
- Leading the digital transformation of various products to connect to modern data estates on cloud.
- Identified challenge areas during tech modernization and worked on proofs of concept and framework development.
- Proposed prototypes for new frameworks, implemented MVPs, and created working products to accelerate development and testing.
- Worked closely with design teams to understand legacy application, implementing efficient design approaches.
- Led cross-functional teams to deliver engineering projects on time and within budget.
- Developed and implemented strategic initiatives to enhance operational efficiency and productivity.
- Oversaw 40-strong team of engineering personnel.
- Collaborated with product owner to prioritize features in backlog, ensuring alignment with business goals for productive delivery.
- Conducted weekly governance and steering committee meetings to update progress and key metrics.
- Actively participated in proposal discussions, leveraging experiences and learnings.
- Managing programs in Cognizant by handling various project and people management activities for successful outcomes as a Senior Manager.
Senior Program Manager
Tata Consultancy Services Ltd
London, U.K, Chennai, India
05.2019 - 04.2023
- Leading the program to conceptualize, pilot and build the modern data estate on Cloud(AWS) that is strategically important for the realization of vision for major UK leading loyalty organisation to be Data Driven.
- Created a well governed delivery framework for effective collaboration between IT and Business to Ideate, Design, Develop and deliver MVPs in as little as 6 weeks.
- Collaborated with the Enterprise Architecture practice to create the Technical Governance Board and ensured right governance while continuing to deliver Data Products for Business Consumption.
- Spearheaded the strategic discussions to define the Modern Data Strategy that includes new tooling, better operational practices, and Data governance to deliver the vision of Innovating with Data to make smart decisions and shape the future of travel at a major UK and Europe airline.
- Coordinate with technology partners (Snowflake, Matillion and Protegrity) to understand their product roadmaps and work with design teams to align with future product releases.
- Collaborate with Chief Data Officer (CDO), Data Protection Officer (DPO) and Heads of Data to understand their vision and organizational goals to modernize their data estate on cloud using latest tools and technologies.
- Responsible for building a team of 50 high-performing individuals including Project Managers, Scrum Masters, Business Analysts, Data Scientists, Architects, Data Engineers and Platform Experts operating globally from UK and India.
- Responsible for Financial Management including Forecasting, Budgeting, Contracting and Reporting.
Program Manager
Tata Consultancy Services Ltd
London, U.K
12.2017 - 04.2019
- Led the end-to-end delivery of a complex Data Compliance (GDPR) program to secure the personal data in on premise Data estate to ensure the leading UK airline GDPR compliant.
- Responsible for working with Data Protection Officer(DPO) and Heads of Data to understand the need of personal data being stored in the database and methods to secure the PII data.
- Responsible for the creation of a cross-functional team to develop and implement key initiatives for various strategic programs with the data department.
- Transformed the workstream to adopt the new age Cloud technologies for better operational resilience and cost efficiencies.
- Spearhead engagements at all levels i.e., right from requirements gathering, developing business case, program management, project execution and thereby deriving unrealized value from enterprise and third-party data.
Business Analyst
Tata Consultancy Services
Chennai, India
11.2016 - 11.2017
- Responsible for capturing the requirements for a complex Data Management Program for a Leading Loyalty organization.
- Led workshops to capture requirements with Business Users and created clearly detailed user stories for the consumption of Architects and Design Leads.
- Partnered with analysts from different workstreams to develop comprehensive functional requirements and plan the release increments closely aligning the dependencies to ensure.
- Collaborated with business executives and senior managers in drafting project proposals and assisted the team with technical presentations/demos to demonstrate product focus.
Implementation Project Manager
Tata Consultancy Services
London, U.K
10.2015 - 10.2016
- Directed deployment of comprehensive customer management system to enhance operational efficiency for leading airline at over 160 airports worldwide.
- Facilitated teamwork among business implementation managers, analysts, third-party stakeholders, and IT engineers to develop effective implementation schedules.
- Facilitated comprehensive implementation rehearsals aimed at enhancing confidence among senior management and key business stakeholders.
- Created detailed reports to monitor overall progress of implementation initiatives and communicated findings to senior program managers and business stakeholders.
- Developed and implemented command center operations to facilitate rapid issue diagnosis and resolution for airport teams.
- Facilitated collaboration with key business stakeholders across departments to ensure seamless implementation of strategic projects.
Agile Scrum Master
Tata Consultancy Services
Pune, India
05.2014 - 09.2015
- Performed the role of a Scrum Master for a workstream as part of a Large Transformation project for a Leading Airline.
- Coached and mentored a techno-functional team of analysts and engineers to deliver product increments in close collaboration with business.
- Collaborated with Product Owners, Business Analysts, and IT teams to develop and maintain a rich Product Backlog.
- Facilitated Backlog grooming, Sprint Planning, Daily Scrum, Sprint Reviews and Retrospective meetings.
- Facilitated retrospective meetings at a Program Level to ensure the learnings are captured and the feedback from the business users is shared directly with the development teams.
- Responsible for organizing the Scrum of Scrum meetings with workstream representatives to resolve cross-stream dependencies and impediments.
Technical Design Lead
Tata Consultancy Services
Chennai, India, London, UK
05.2012 - 04.2014
- Led design efforts for user interface of customer management application, enhancing user experience for leading UK airline carrier.
- Crafted detailed workflow design documentation to facilitate quality assurance and support functions.
- Led collaborative sessions with business analysts and technical architects to define project requirements. Oversaw interactions with business implementation managers to ensure alignment of project objectives. Championed a cohesive approach to requirements gathering across multiple teams.
- Implemented agile practices to efficiently deliver user requirements, ensuring alignment with prioritized product backlog.
Product Support Engineer
Tata Consultancy Services
Chennai, India
12.2008 - 04.2012
- Managed support operations for billing and invoicing systems within a leading Canadian telecommunications organization.
- Addressed and resolved interface challenges to enhance accuracy of call traffic rate and financial revenue reports.
- Facilitated design change approvals and executed production deployments to uphold service standards and ensure compliance with established procedures.
- Engaged with users through consistent calls to assess business issues and collaborate on resolutions.
Education
Bachelor of Engineering - Computer Science
Bapatla Engineering College
Andhra Pradesh, India04.2008
Skills
- Management: Requirements Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, Developement/Testing/QA/Rollout/Support, Agile Coach and Scrum Master
- Leadership: Team Building, Mentoring, Customer Relations & Presentations, Business & IT Planning, Stakeholder Management
- Engineering: Data Engineering and Data Science, Service Oriented Architecture, Digital Engineering
- Technology: AWS, MS Project, Apache Kafka, Java, Python, MS Excel, Airflow, Teradata, Informatica, Snowflake, Matillion, Qlik, PL/SQL
- Business Domains: Banking and Finance, Customer Loyalty, Travel (Airlines), Telecom
Certification
- Certified SAFe 5 Agilist
- Professional Scrum Master - 1
- Foundational Certificate in Business Analysis (FCBA)
- Sun Certified Java Professional
- AWS Cloud Practitioner
- Certified Senior Project Manager (Leadership training and certification within the Organization (Cognizant))
- Certified Emerging Leader (Leadership training and certification within the Organization (Cognizant))
- Ascend & Transcend (Leadership Training for High Performing Individuals within the organization (TCS))
Accomplishments
- Received “Always Striving, Never Settling” & "Raising the Bar" Awards from Cognizant for successfully delivering the modernization platform for customer organization.
- Received STAR Awards in Dec'2021 amd Jun’2022 from Client organization for successfully delivering cloud migration programme and strategic partner integration programs on Cloud.
- Received (S)miles Award in Dec’2021 from TCS for planning and delivering the migration frameworks to accelerate the migration for customer organization.
Timeline
Senior Engineering Manager
Cognizant Technology Solutions Ltd
04.2023 - Current
Senior Program Manager
Tata Consultancy Services Ltd
05.2019 - 04.2023
Program Manager
Tata Consultancy Services Ltd
12.2017 - 04.2019
Business Analyst
Tata Consultancy Services
11.2016 - 11.2017
Implementation Project Manager
Tata Consultancy Services
10.2015 - 10.2016
Agile Scrum Master
Tata Consultancy Services
05.2014 - 09.2015
Technical Design Lead
Tata Consultancy Services
05.2012 - 04.2014
Product Support Engineer
Tata Consultancy Services
12.2008 - 04.2012
Bachelor of Engineering - Computer Science
Bapatla Engineering College