JITENDRA CHOUHAN
103, Ganga Bag Colony Near Sch No 51 Indore
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
To Raise the Highest Management Position and to Contribute in the Attainment of Organizations Goal as an Effective and Efficient Manager.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Regional Receivable Manager
Veritas Finance LTD
09.2024 - Current
- I'm Taking care of 16 Branches and Handled 70 Staffs including Area Manager Branch Managers and Customer Manager
- Handled 4500 client base Business Loan with 120 Cr Portfolio.
- Trained and mentored new employees on collection methods, requirements and performance strategies.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Visited premises of customers to directly collect payments.
- Worked with legal resources and recovery teams to manage default issues.
Area Collection Manager
Mahindra Home Finance
04.2022 - Current
- I'm Taking care of 31 Branches and Handled 107 Staffs including Territory Manager Branch Managers and Customer Manager
- Handled 11500 client base with 120 Cr Portfolio with 98% contract in Zero Ageing.
- Trained and mentored new employees on collection methods, requirements and performance strategies.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Visited premises of customers to directly collect payments.
- Worked with legal resources and recovery teams to manage default issues.
- Collaborated with legal resources and recovery teams to effectively manage default issues.
Consistently met or exceeded collection targets by fostering strong relationships with new and existing customers.
Led my team to victory in contests such as JFM and OND for two consecutive years, 2022 and 2023, achieving a remarkable 100% team success rate.
Territory Manager
Mahindra Home Finance
02.2020 - 04.2022
- I'm Taking care of 6 Branches and Handled 34 Staffs including Branch Managers and Customer Manager
- Managed over 3850 Contracts within Indore territory with 85% Collection Efficiency
- Collection through various tools like Lok Adalat, Demand Notice, 13-2, 13-4 Notices for settlements
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Visited premises of customers to directly collect payments.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Area Manager
Svatantra Microfin Pvt Ltd, Khandwa
09.2019 - 02.2020
- I'm Taking care of 4 Branches and Handled 42 Staffs including Branch Managers and Customer Manager
- Handled 13000+ client base with 40 Cr
- Portfolio with 98.5% Collection Efficiency
- Done Credit Appraisals and collection in the critical areas for better results.
District Manager
Capital Trust Ltd, Sehore
11.2018 - 08.2019
- I'm Taking care of 5 Branches and Handled 33 Staffs including Branch Managers and Customer Manager
- I am looking for both operation of NBFC Capital Trust products (Secure Loan and Micro Loan), sells and business development
- Process mapping and implementation, Business planning of branches and Achieve financial goal recruit staff, give induction, deployment and performance appraisal.
Territory Manager
L&T Finance Ltd, Ratlam, M.P
10.2016 - 10.2018
- I'm Taking care of 7 Branches and Handled 48 Staffs including Branch Managers and Customer Manager
- Process mapping and implementation, Roll out of new branches, Business planing of branches and Achieve financial goal recruit staff, give induction, deployment and performance appraisal.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Achieved sales goals and Collection targets by cultivating and securing new customer relationships. And during this time i won Many Contest here Like EUROPE TRIP, I Phone 7s, 10gm GOLD COIN.
Branch Manager
L&T Finance Ltd, DHAR, M.P
12.2014 - 10.2016
- Sales & Credit Lending (Rural)
- Overall Disbursement Planning (Pre & Post) to JLGs by strictly adhering to all process and compliance guidelines
- Business development in each location with JLG
- Verification of KYC documents
- On time collection of repayment
- Credit counseling to the ultimate borrower
Field Executive
HDFC BANK Ltd
12.2013 - 12.2014
- Credit Lending (Rural & Urban)
- Overall Disbursement Planning
- Ensuring quality credit portfolio with 100% OTRR
- To maintain risk free and Healthy portfolio with Audit, and field operations.
Sales officer
Equitas micro finance Ltd
11.2012 - 12.2013
- Credit Lending (Rural & Urban)
- Overall Disbursement Planning
- Ensuring quality credit portfolio with 100% OTRR
- To maintain risk free and Healthy portfolio with Audit, and field operations.
Customer service representative
Bhartiya Samruddhi Finance Ltd, Basix Ltd
04.2010 - 01.2012
- Credit Lending (Rural & Urban)
- Overall Disbursement Planning
- Ensuring quality credit portfolio with 100% OTRR
- To maintain risk free and Healthy portfolio with Audit, and field operations.
Education
Master of Social Work - Social Work
Devi Ahilya Vishwavidalaya
03.2013 - 03.2015
Bachelor of Arts - Sociology
Devi Ahilya Vishwavidyalaya
03.2008 - 03.2012
Skills
Monitoring standards
Strong in MS Access and Excel
Excellent Team Bonding
Time management
Relationship building
Negotiation
Clear communication
Additional Information
- Father’s Name- Antarsingh chouhan
- Date of Birth- 17th February. 1986
- Nationality- Indian
- Marital status- Married
- Date :
- Place :
- JITENDRA CHOUHAN
Timeline
Regional Receivable Manager
Veritas Finance LTD
09.2024 - Current
Area Collection Manager
Mahindra Home Finance
04.2022 - Current
Territory Manager
Mahindra Home Finance
02.2020 - 04.2022
Area Manager
Svatantra Microfin Pvt Ltd, Khandwa
09.2019 - 02.2020
District Manager
Capital Trust Ltd, Sehore
11.2018 - 08.2019
Territory Manager
L&T Finance Ltd, Ratlam, M.P
10.2016 - 10.2018
Branch Manager
L&T Finance Ltd, DHAR, M.P
12.2014 - 10.2016
Field Executive
HDFC BANK Ltd
12.2013 - 12.2014
Master of Social Work - Social Work
Devi Ahilya Vishwavidalaya
03.2013 - 03.2015
Sales officer
Equitas micro finance Ltd
11.2012 - 12.2013
Customer service representative
Bhartiya Samruddhi Finance Ltd, Basix Ltd
04.2010 - 01.2012
Bachelor of Arts - Sociology
Devi Ahilya Vishwavidyalaya
03.2008 - 03.2012
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