Jitendra Gupta

• Penetrated new markets by investigating competitor products, services, and trends.
• Monitored sales performance metrics to ensure achievement of targets.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Trained team members on customer service strategies and techniques.
• Managed expenses and time to maximize productivity.
• Developed and implemented new sales strategies to update product lines.
• Set realistic sales targets based on thorough analysis of territory potential.
• Worked closely with existing accounts to grow market share.
• Hiring, Training, Reviewing them was the core part of Business.

Important Part of Business.

1. Achieved 97% collections efficiency: Successfully drove collection strategies, ensuring a high repayment rate, and minimizing delinquency.

2. Collaboration with the RCU Team: Worked closely with the Risk Control Unit to identify and mitigate potential fraud cases, securing financial stability.

3. Process Optimization: Enhanced collection workflows by leveraging data analytics and automation tools, improving efficiency and reducing turnaround time.

4. Dealer partnership for upselling: Trained and incentivized dealer networks to promote bundled offerings, driving incremental revenue for the company.

Dealers engaged in the whole journey.

1. Croma and Reliance, managed 1.5 years in business development with 25 people.

2. Vijay Sales, one of the leading consumer durable stores in Mumbai, was taking care of 7 to 8 stores with a loan disbursement of 4 crore in a month, with 25 to 30 people for 3 years.

3. Top10 and Digi 1, is a Modern Retails channel and I was taking care of Maximum Western Stores with same Loan Disbursement Amount for 1+ years.

• Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
• Maintained a database of contacts from prospective clients for future follow-ups.
• Built relationships with clients, partners and vendors to facilitate successful partnerships.
• Negotiated contracts with clients for new business development initiatives.
• Making a strategy and identifying the best suitable stockbroker to collaborate with to become channel partners to promote the Upstox app for trading through YouTube, Instagram, and Telegram.
• Providing support on commission, incentives, marketing material, and APIs.

• Ensured compliance with all safety regulations in the workplace.
• Implemented strategic plans to enhance team performance and productivity.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Training on query resolution of credit cards and analyzing them on the basis of recorded calls.
• Creating scorecard and reviewing quality of calls and flow of Information.