JITENDRA KUMAR

Manager- Tenant Relationship, Pacific Mall Subhash Nagar. Responsible for brands successful journey at one of the Premium Mall in Delhi-NCR. Seasoned Store Manager, Fashion Aficionado and Team Builder with an established track record of increasing profitability, reducing cost, inventory and shrinkage and also transforming customer service. Exceptional Motivator having the ability to cultivate high level of morale and engagement by modelling excellent service behavior, building productive relationship with all staff, establishing high standards and coaching performance Sound knowledge and in-depth understanding of fashion trends and intricacies, making coordinates and merchandising Master Trainer for all the new joiners up to Store Manger level, and take utmost pride in training, grooming and mentoring 10+ Managers in the Globus group

• Exemplary performance as regards Store Management over the last 3 years wherein I have effortlessly managed a cohesive team and staff of approximately 50 at the Globus Pacific Mall store.
• Took over the operations of my current store when it was facing issues like shrinkage. My methods and consistent follow-up have ensured that it was contained.
• Steadfastly and tirelessly worked with my Sales team to improve Basket Size from 1.6 to 2.0
• Have been given additional responsibilities to manage all Noida stores along with mine.
• Have been the key member of the team for range presentation.

Self-growth for any manager can only be accomplished if one stops thinking like a manager, and starts acting like a mentor; the intention should be to be able to touch the lives of people one sees every day, unite them in a manner so as to effectively run the store like well-oiled machinery, and generate work ethics and values which each member of the team can take-away daily. I believe that every mentor should channelize his knowledge, experience and skills to provide a Growth Platform to the people he manages and mentors. A person of high integrity who has a great presence of mind and is a ‘Problem Solver’ is the need of the hour in any retail operation, and life, and I belief that I stand tall on these virtues. Firm and uncompromising yet I can fluidly touch base with the sentiments of the team members. As an excellent communicator and orator, and being a driven and highly motivated individual, I feel I have the ability to sculpt talent and careers, and bring out the best both the people I manage and in myself.

Business Analysis: Understanding weekly business for the stores/Brands from all the important aspects such as KPI, stock analysis, category analysis, Omni channel performance and planning, Stock Analysis: need to see the availability of relevant stock, Ratio of fashion and essential stock. Having understanding of business development particularly in Delhi NCR and brand development, correction in tenant mix. Responsible for Earned Revenue Share Target & achievement for Brands like Tommy Hilfiger, Calvin Klein. Levis, Armani Exchange, Onitsuka Tiger, and many known 106 premium brands./, Category analysis: a detailed review of all the categories to have Understanding of fast and slow selling styles. Brand/Store wise performance in all the categories and based on that action plan is made. Omni channel performance and planning: post lock down that’s a new and very crucial area is added in portfolio to meet upto Omni partners standard from store level with the same manpower. Inventory upkeep is taken care of to fulfill the TAT. Staff Performance: every staff has some USP to identify them and working with them on their strength and training them for better results in coming week. Liaising with the other departments, to ensure health & safety / security regulations & guidelines including housekeeping, store infrastructure, firefighting SPOC, office equipment, security of store to meet all customer expectations and also with internal / external providers to obtain the best level of service for the store, Training, Orientations & Mentorship Managing HRM, Staffing, Recruitment, Performance Review, Salary Administration, Payroll Processing & Appraisal Handling operational functions like Saturday staff briefings, counseling & mentoring, shift management Conducting Regular training programs for existing staff in the areas Customer Service, Personality development and selling skills, also Identifying & creating backups within the team, Main activity is to keep all the categories replenished all the time via SCM team. Control on stock inward and outward related activities to be performed smoothly. Conducting physical verification of stock in trade with stock in books periodically and implementing effective inventory control methods.

• At Globus Stores Pvt. Ltd., Pacific Mall, Kaushambi
• February - September 2011: Management Trainee
• October 2011 - July 2012: Trainee Department Manager
• August 2012 - July 2013: Department Manager
• August 2013 - July 2018: Assistant Manager
• At Globus Stores Pvt. Ltd., The Great India Place Mall, Noida
• August 2018 – February 2023: Manager – Sales & Operations
• March 2023- Present 2024: Manager -Tenant Relationships

Date of Birth: 02/15/85

• Mohd. Tauseef, Unit Head, Pune, Maharashtra, Lifestyle, 08695092046
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