JITENDRA KUMAR
Delhi NCR
Summary
Operations Manager with over 10 years of experience in enhancing cost efficiency and process automation across diverse sectors including EV, manufacturing, and hospitality. Achieved cost reductions of 15–40% through strategic data analysis and successful CRM/ERP implementations using SAP and ZOHO. Skilled in leading cross-functional teams and optimizing workflows to drive business growth.
Overview
6
6
years of professional experience
Work History
Operational Assistant Manager
OKAYA POWER PVT LTD
01.2020 - Current
- Slashed operational costs by 15% through team performance analytics and workflow redesign.
- Automated payment reminders & email workflows via ZOHO CRM, boosting efficiency by 25%.
- Managed end-to-end execution of Solar Street Light & EV Charger projects (100% on-time delivery).
- Provided SAP SD support for billing, stock, and warranty processes.
- Analyzed EV charger sales/collection data to drive forecasting accuracy and service improvements.
- Streamlined vendor payment approvals via automated CRM workflows.
- Cost & Process Optimization
- Business Intelligence & Reporting
MIS Lead
OYO LIFE
01.2020 - 01.2020
- Automated extraction of North Zone operational reports (NPS, OpenX cost/revenue), cutting manual effort by 30%.
- Tracked 500+ monthly R&M/ops tickets and collections for Noida/North Zone.
- Data-Driven Operations
MIS Executive
AJANTA SOYA LTD
01.2020 - 01.2020
- Automated Tally-to-SQL Server data exports using VBA, improving reporting accuracy by 30%.
- Led SavvyHRMS rollout for HR operations, payroll, and attendance tracking.
- Systems Implementation
Education
MCA -
MTU UPTU
KIET Meerut01.2013
BCA -
CCS University
Dr K.N Modi Institute Of Engineering & Technology06-2010
Senior Secondary (XII) -
UP Board
SSTIC JHOTARI01.2007
Skills
- Tools: SQL, Python, VBA, Power BI, SAP (SD/MM/PP), ZOHO CRM, RPA, Jira
- Domains: Operations Management, Cost Control, MIS Reporting, Process Automation, HRMS
- OS: Windows, Ubuntu
- Project management
- Workflow automation
- Cost optimization
- Business reporting
- Sales forecasting
- CRM management
Projects
EV Charger Business Analysis: Sales forecasting & process optimization for Okaya EV operations., ZOHO CRM Implementation: Automated lead tracking/payment workflows (Okaya)., CIPAL Sales Software: Enhanced sales forecasting/tracking (Okaya Infocom).
Accomplishments
- Reduced manual HR workload by 40% via automated attendance/SMS systems (Okaya).
- Cut reporting errors by 20% using automated productivity trackers (Okaya Infocom).
- Implemented OEE/MPPC systems to enhance manufacturing efficiency (Okaya Power).
CORE COMPETENCIES
- Operations Leadership
- Cost Control & Efficiency
- Technical Expertise
- Team Performance Management
- Budgeting & Forecasting
- SQL/Python/Power BI
- Process Optimization
- Vendor Management
- SAP (SD/MM/PP/SC)
- Project Management (EV/Solar)
- KPI & Metric Analysis
- VBA/RPA/Power Apps
- CRM/ERP Implementation
- Waste Reduction Strategies
- MIS Reporting & Automation
- Cross-functional Collaboration
- OEE/MPPC Systems
- Jira/IT Infrastructure
Timeline
Operational Assistant Manager
OKAYA POWER PVT LTD
01.2020 - Current
MIS Lead
OYO LIFE
01.2020 - 01.2020
MIS Executive
AJANTA SOYA LTD
01.2020 - 01.2020
MCA -
MTU UPTU
BCA -
CCS University
Senior Secondary (XII) -
UP Board
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