Jitendra Kumar
Gurgaon
Summary
Seeking higher level assignments in Operations / Guest service/ Quality Compliance, with a growth oriented organization in the Hospitality industry
Experience of 14 years in Food and Beverage service (In Hotel, Pub & Club & Room Service) with Gush Air Bar,Duty Free Vayu Bar sec 29, Whisky bar & Brew pub 29, Decode Air Bar sector 29, Molecule air bar, IBIS Hotel Gurgaon & NHICC Hyderabad. Excellent communications skills maintain positive relations with staff and guests in high volume, fast paced operations and lead from the front. Ensuring high quality services, resulting in customer delight and optimum resource utilization. Interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly to enhance their satisfaction levels. Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels.
Overview
21
21
years of professional experience
1
1
Language
Work History
Restaurant manager
Gush Air Bar Sec -29 Gurgaon
05.2005 - Current
- As of now I am working with Gush Air Bar Sec -29 Gurgaon as an Restaurant manager from May 2005.
Restaurant manager
Duty Free vayu Bar Sec -29 Gurgaon
01.2024 - 05.2025
- Worked with Duty Free vayu Bar Sec -29 Gurgaon as an Restaurant manager from January 2024 to May 2025.
Assistant Restaurant manager
Whisky bar & Brew pub Sec -29 Gurgaon
01.2020 - 12.2024
- Worked in Whisky bar & Brew pub Sec -29 Gurgaon as a Restaurant manager. Join here as an Assistant Restaurant manager in January 2020.
- Job Responsibilities:
- Responsible for ensuring maximum customer service and satisfaction
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage to guests understand their needs and exceed expectations.
- Responsible for assigned shift, assisting the General Manager in overall management.
- Train and coach staff on guest services principles and practices. Follow up on established training steps.
- Effectively manage the restaurant for day to day operation.
- Creating a harmonious team oriented environment amongst all staff within the restaurant.
- Supervise the accurate taking, setting up and confirmation of bookings.
- Maintain hygiene food handling practices and cleanliness of all serving staff.
- Promote the restaurant and events to potential clients.
- To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
F&B Executive
Decode air bar Gurgaon
12.2018 - 11.2019
- Worked as a F&B Executive in Decode air bar Gurgaon from Dec 2018 to Nov 2019
- Job Responsibilities:
- Executing the food standard and guest satisfaction.
- Executing that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures.
- Maintain a complete knowledge of food & beverages to advise the guests and colleagues when necessary.
- Undertake opening, closing & cleaning tasks as detailed on checklists.
- Taking reservation for restaurants
Captain & Senior Captain
Molecule Air Bar Gurgaon
06.2016 - 11.2018
- Worked as a Captain & Senior Captain in Molecule Air Bar Gurgaon from June 2016 to Nov 2018.
- Job Responsibilities:
- Handle Situation.
- Making duty roster.
- Motivate team to achieve the target.
- Take reservation for restaurant.
- Make requisition of the materials.
- Provide food and beverage product Knowledge regularly to the F&B staff.
- Build relationship with other department for Healthy environment for working place.
- Constantly Interact with guest and take feedback from them
Steward & Sr. Steward
IBIS HOTEL Gurgaon
12.2011 - 04.2016
- Worked with IBIS HOTEL Gurgaon as a Steward & Sr. Steward from Dec 2011 to April 2016.
- Job Responsibilities:
- Attending room service calls to take the order.
- Check on regular basis of food quality before delivering the order to the room.
- Preparing inventory of crockery and cutlery on monthly basis.
- Executing the food standard and guest satisfaction.
Asst.Steward
NHICC (Novotel Hyderabad International Convention Centre)
10.2010 - 02.2011
- Worked with NHICC (Novotel Hyderabad International Convention Centre) from Oct 2010 to Feb 2011.
- Worked as a Asst.Steward
Education
Bachelor - Hotel management
Punjab Technical University Jalandhar
Jalandhar01-2011
Standard XII - undefined
C.B.S.E.Board
01-2005
Standard X - undefined
C.B.S.E.Board
01-2003
Interests
Watching movies & Cricket, Listening to Music, Writing poem and shayri
Training Experience
22 Weeks Industrial training in F&B Service Department in NHICC (Novotel Hyderabad international convention centre) from April 2010 to September 2010.
Personal Details
- Father's Name : Mr. Sujeet Lal Gupta
- Mother's Name : Mrs. Chinta Devi
- Date of Birth : 1987-10-15
- Language Known : Hindi & English
Timeline
Restaurant manager
Duty Free vayu Bar Sec -29 Gurgaon
01.2024 - 05.2025
Assistant Restaurant manager
Whisky bar & Brew pub Sec -29 Gurgaon
01.2020 - 12.2024
F&B Executive
Decode air bar Gurgaon
12.2018 - 11.2019
Captain & Senior Captain
Molecule Air Bar Gurgaon
06.2016 - 11.2018
Steward & Sr. Steward
IBIS HOTEL Gurgaon
12.2011 - 04.2016
Asst.Steward
NHICC (Novotel Hyderabad International Convention Centre)
10.2010 - 02.2011
Restaurant manager
Gush Air Bar Sec -29 Gurgaon
05.2005 - Current
Standard XII - undefined
C.B.S.E.Board
Standard X - undefined
C.B.S.E.Board
Bachelor - Hotel management
Punjab Technical University Jalandhar