Jitendra Kumar
Gurugram
Summary
1 week training in Retail Management from Indian Retail Institute, Hauz Khas New Delhi. 8 years experience in Retail and logistic Industry. Looking for challenging opportunities in the field of Retail or Ligistic/warehouse. Committed to work and persevere to achieve personal and organization’s goal.
Overview
19
19
years of professional experience
Work History
Clinic managers (Team Leader)
Centre point pet hospital pvt.ltd
Gurugram, 122003
07.2020 - Current
- Organised and updated pet records, ensuring accuracy and confidentiality in line with data protection regulations.
- Answered patients' questions in person, by email, or by phone.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Handled highly personal information over telephone and through email discreetly.
- Answered customer emails and calls promptly and professionally, maintaining efficient front-of-house service.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Answered [Number]+ incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
- Followed data confidentiality measures to secure healthcare user information.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Provided administrative support to medical staff, including document preparation and management.
- Coordinated with healthcare professionals to manage daily schedules, maximising efficiency and patient satisfaction.
- Adapted to shifting priorities to support team of health workers.
Clinic Manager
Centre point pet hospital pvt.ltd
Gurugram
07.2016 - 07.2020
- Organised and updated pet records, ensuring accuracy and confidentiality in line with data protection regulations.
- Booked examinations and operations and updated calendar systems to show accurate, up-to-date appointment availability.
- Updated pet records with treatment plan and medication changes, enabling vets to access current, correct information.
- Handled customer cash and card payments, providing invoices and receipts for reliable records.
- Answered patients' questions in person, by email, or by phone.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Addressed patient queries in person and via telephone, providing timely and accurate information.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Answered customer emails and calls promptly and professionally, maintaining efficient front-of-house service.
- Answered [Number]+ incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
Assistant Manager (Operations)
Sarvaloka services on call Pvt. Ltd. (Housejoy)
05.2015 - 06.2016
- Service sector company providing household and industrial services
- Handled customer cash and card payments, providing invoices and receipts for reliable records.
- Organised and updated pet records, ensuring accuracy and confidentiality in line with data protection regulations.
- Booked examinations and operations and updated calendar systems to show accurate, up-to-date appointment availability.
- Updated pet records with treatment plan and medication changes, enabling vets to access current, correct information.
- Answered patients' questions in person, by email, or by phone.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Addressed patient queries in person and via telephone, providing timely and accurate information.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Kept reception area tidy and clean throughout day, retaining organised yet friendly look.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Handled highly personal information over telephone and through email discreetly.
- Answered customer emails and calls promptly and professionally, maintaining efficient front-of-house service.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Coordinated pharmacy orders, accurately dispensing prescribed medications under veterinary guidance.
Sr. Retail Outlet Executive (Team Leader)
Wardrobe – A unit of Jyothi Fabricare & Services Limited
11.2008 - 05.2015
- Taking care of the outlet operations.
- Evaluation of targets given and coordinating with the team to achieve the targets.
- Taking care of promotional activities.
- Coordinating with team and plant regarding supply chain and quality.
- Achieving and exceeding targets per month.
- Cash reconciliation and stock checking of outlet on daily basis.
- Preparing and executing daily and monthly report to the management.
- General maintenance and supervision of fixed assets of the outlet.
- Developing new customers in designated area.
- Problem solving of outlet relating to customers.
- Developing good working environment within the team members.
- Coordination with HR, Admin., Accounts, Customer Care, Plant and Supply Chain units for smooth functioning of the team work.
- The company is the leader in dry cleaning industry and having the biggest retail chain in India.
Customer Care Executive
Tiger System India Pvt Ltd. (White Tiger)
08.2007 - 10.2008
- The company is one of the leading retail chain of Dry cleaning in India.
Education
B.A. -
Dr. B.R. Ambedkar Universtiy
Agra01-2004
12th -
U.P. Board
Allahabad01-2001
10th -
U.P. Board
Allahabad01-1999
Skills
- Customer service
- Emergency coordination
- Medical record management
- Staff training
- Front desk operations
- Communication skills
- Team leadership
- Problem solving
- Time management
- Positive attitude
- Workload handling
- Office management
- Customer support
- Clear communication
- Multitasking
- Time-management
- Team player
Languages
English
Hindi
Custom
1 week, Retail Management, Indian Retail Institute, Hauz Khas, New Delhi, Delhi, 110016, 8, Retail, Logistics/Warehouse, Looking for challenging opportunities in the field of Retail or Logistics/Warehouse. Committed to work and persevere to achieve personal and organization’s goal.
Timeline
Clinic managers (Team Leader)
Centre point pet hospital pvt.ltd
07.2020 - Current
Clinic Manager
Centre point pet hospital pvt.ltd
07.2016 - 07.2020
Assistant Manager (Operations)
Sarvaloka services on call Pvt. Ltd. (Housejoy)
05.2015 - 06.2016
Sr. Retail Outlet Executive (Team Leader)
Wardrobe – A unit of Jyothi Fabricare & Services Limited
11.2008 - 05.2015
Customer Care Executive
Tiger System India Pvt Ltd. (White Tiger)
08.2007 - 10.2008
B.A. -
Dr. B.R. Ambedkar Universtiy
12th -
U.P. Board
10th -
U.P. Board