Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extracurricular Activities
Training
Disclaimer
PERSONAL PROFILE
Hobbies and Interests
Awards
Permanent Address
Timeline
Generic
Jitendra Kumar Das

Jitendra Kumar Das

Cuttack

Summary

Dynamic Service Head with a proven track record at Trupti Group, excelling in workshop management and customer satisfaction. Achieved a remarkable increase in workshop turnover and enhanced key account management. Skilled in inventory management and quality assurance, fostering a culture of excellence and teamwork. Passionate about driving results and exceeding expectations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Service Head

Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)
06.2013 - Current
  • Workshop Management
  • Revenue generation
  • Customer Satisfaction
  • Key Account Management
  • Inventory management
  • Sales & Marketing
  • Training Members
  • Quality Management
  • People Management
  • SAR
  • W/S Automation
  • QRT
  • Service Charter
  • Infrastructure development

Garuda Vahan Pvt.Ltd (HCV DEALER OF TATA COMMERCIAL VEHICLE)
Rourkela
01.2010 - 05.2013
  • The first dealership in Orissa which was awarded ISO 9001:2008 by BVQ INDIA PVT.LTD.
  • Vehicle inflow was increased from 300 to 500 within my 3months tenure at GVPL, RKL.
  • Workshop turnover was almost got doubled in terms of labour & spare parts consumption.
  • Responsibilities
  • Workshop Management, tool Management
  • Customer Satisfaction
  • Key Account Management
  • Inventory management
  • Sale & Marketing
  • Training Members
  • Quality Management
  • People Management

Service Manager/Works MANAGER

JALAN AUTOMOBILES PVT. Limited
Sambalpur
07.2007 - 01.2010
  • Company Overview: Leading Commercial Vehicle Dealer of TATA MOTORS in Western Orissa, Sambalpur
  • After one year the turnover of the company has been increased from 1.8crores to 4.5crores.
  • The sale of RECON & AMC has been increased from 2Lacs to 50Lacs.
  • The CSI Score by TNS has been increased from 35 in FY06_07 to 84 in FY_07_08.In Orissa we were standing second in CSI & in Western Orissa we were in the number 1.
  • The CSI Score by TNS has been increased from 84 in FY 07_08 to 100 in FY 08_09.
  • Within one year we have achieved a tremendous growth in RECON Business having all India Rank 27 & No 1 in Orissa.
  • In the FY 2008_09 we have achieved tremendous growth in RECON Business having all India Rank 8 & No 1 in Orissa.
  • The group Jalan Automobiles Pvt.Ltd located at Sambalpur of Orissa having annual group turnover of 200 Crore s.The Company is diversified in Automobile including Tata Motors, Maruti Suzuki Limited & Orient construction Limited.
  • Responsibilities
  • Workshop Management, tool Management
  • Customer Satisfaction
  • Key Account Management
  • Inventory management
  • Sale & Marketing
  • Training Members
  • Quality Management
  • People Management

Service Manger

M/s Lucky Automobiles, Balasore
Balasore
01.2004 - 06.2007
  • Company Overview: TATA MOTORS Channel Partner for Commercial Vehicles. (C.V.BU)
  • Successfully in establishing my company as an absolutely customer friendly and sensitive company.
  • As Service Manager of Channel Partner, resolving customer complaints, conducting root cause analysis and developing adequate preventive & corrective mechanisms.
  • To analyze the technical complaints of the vehicle in the field.
  • To provide feedback on Product Performance and for Product Improvement.
  • Generating business from institutional customers like PXE, ITR under Defense Research Development Organization, Chandipur,Balasore.
  • To assist in spare parts requirement in co-ordination with Spare Parts division {Regional Ware House (East), Tata Motors Limited, Jamshedpur}.
  • To maintain and handle internet based warranty (Warranty on Web).
  • Inspection of failed components to give decision, planning & implementation of preventive/corrective action to reduce warranty cost.
  • Ensuring quality service.
  • Technical report to Area Service Office (ASO), Bhubaneswar (Tata Motors Ltd) & reporting to company management.
  • Report of WPP (Workshop Profitable Parameters) to Area Service Office, Bhubaneswar & Service Head Quarter (SHQ) Thane & updating in VCM.
  • Planning & promotional activities like service campaigns & AMC etc.
  • Maintaining of all workshop records duly updated.
  • Inventory management (like bin card updating, QDS order generation, casual order generation), Stocking of spare parts according to ABC Analysis.
  • Handling of customer grievances/Enhance customer satisfaction.
  • Monitoring of vehicle inflow to maintain productivity & Workshop profitability.
  • Monitoring of repeat complaints & analysis.
  • Nominate mechanics to attend service training at different plant by calculating Their multiskilling efficiency.
  • To train mechanics accordingly the new product developments, changes etc
  • Infrastructure development.
  • Accidental claim including normal & TATA MOTORS DAC Vehicle in coordination with Insurance companies as well as ASO, BHUBANESWAR & SHQ, and MUMBAI.
  • Monitoring E-LEARNING for Technicians as well as imparting training to Service Advisors, Supervisors & Spare Parts personnel. Knowledge of ISBe of PRIMA & BSIII (VP37 Engine Management System).

Assistant Service Manager (Vehicle Service & Customer Care)

M/S TARINI AUTO ENGG.WORKS, Keonjhar (Orissa)
Keonjhar
06.2001 - 12.2003
  • Company Overview: TATA MOTORS Channel Partner for commercial vehicles. (C.V.BU)
  • Successfully in establishing my company as an absolutely customer friendly and sensitive company.
  • Ancillary Repair follow up {Mico (FIE, Auto Electrical), Lucas (Auto Electrical), Autolek, Exide, Amaron, Tyres, and Steering Gear Box)}
  • Vehicle Off Road (VOR) handling.
  • On site repair co-coordinating, arranging & monitoring.
  • Up-load of free service, warranty, AMC bills & failed parts dispatch to respective places.
  • Warranty settlement/management.
  • Monitoring performance of Service Advisors/Supervisors/Spare parts manager.
  • Monitoring performance of Service Marketing personnel, market coverage planning & creating customer data base (CDB).
  • On line job on TATA MOTORS Value Chain Management Solution.
  • Pre service follows up & post service feedback.
  • PERFORMANCE PARAMETER
  • Workshop turns over.
  • House Keeping.
  • % age of vehicles delivered within commitment time.
  • Number of new customers added.
  • Growth of vehicle traffic.
  • Enhancing Customers satisfaction.

Service Advisor

Rashmi Motors, Cuttack
Cuttack
01.2001 - 04.2001
  • Company Overview: TATA MOTORS Channel Partner for commercial vehicles. (C.V.BU)
  • Preparing job cards as & when required.
  • Fault diagnosis and complaint resolution on every TATA DIESEL VEHICLES.
  • Estimate of repair cost & time.
  • Allotment of mechanic to different bay.
  • Monitoring performance of sups/mechanics.
  • Trouble shooting & overhaul of all type aggregates (Engines, Gear Boxes & Rear Axles)

Sales Engineer

SIEMAG INDUSTRIES
Goregaon (E), Mumbai
07.1999 - 11.1999
  • Establishing dealer network.
  • Creating new customer.
  • Credit Control
  • Developing new area.
  • Result oriented.
  • Demand generation/Sales forecasting.
  • Relationship Management.
  • Extensive traveling & willingness to promote new product in the market.
  • Able to understand the financial implication of the cost & advise the distributor on selling strategies & explain the purpose to distributors the net landing to the retailers.

Education

PGDM - Marketing

Prin.L.N.Welingkar Institute of Management Development & Research
Mumbai
01.2017

Diploma - Mechanical Engineering

Institution Of Mechanical Engineers(I)
Mumbai
01.1998

+2 Science - PCM

Council of Higher Secondary Education
Odisha
01.1990

H.S.C -

Board of Secondary Education
Odisha
01.1988

Skills

  • Workshop management
  • Customer satisfaction
  • Key account management
  • Inventory management
  • Sales strategy
  • Quality management

Certification

  • Attended 7days KAIZEN Programme at TASS by TATA MOTORS LTD.PUNE.
  • Have undergone training on “Enhancing Customers Satisfaction” from 15th March 2004 to 20th March 2004 at TATA MOTORS LTD, Jamshedpur, which includes Product Update, Think Customer & Project Viswas
  • Have undergone “Technical Training Programme” from 2nd May 2004 to 13th May 2004 at TATA MOTORS LTD, Jamshedpur.
  • “Have undergone training on “Product Knowledge” of Service Advisor from 6th Aug 2004 to 8th Aug 2004 at TATA MOTORS LTD.PUNE,the programme includes Customer care management ,Automobile survey by different companies like J.D.POWER,APPEAL etc.
  • Have undergone “Technical Training Programme” from 2nd Nov 2004 to 13th Nov 2004 at TATA MOTORS LTD, Jamshedpur.
  • Have undergone 3days CRM DMS Training at LCC InfoTech, Bhubaneswar in coordination with CMC & WINRECH TECH in the year 2006.
  • Have undergone 4Days Special Service Manager Training at STC, Jamshedpur from 16th June 08 to 19th June 2008.
  • Recently have undergone Service Manager Training at STC, PUNE from 7th Dec 2008 to 10th Dec 2008.
  • Computer Knowledge:- MS Word, Excel, Power Point, Internet Browsing, Working knowledge of VCM Solution(Value Chain Management) & Tata Motors CRM DMS application partner based on SIEBEL.(7.8
  • Version).
  • ISO Certification:: ISO 9001:2008 Certified Auditor Course by BVQ Kolkata.
  • Attended 2 Days KAIZEN & TQM training program at Jamshedpur on Dec-2024

Accomplishments

  • 1. COB for Sai Sudha Motors Pvt.Ltd.(Sister Concern of Trupti Group) Dealer of TATA MOTORS M& HCV
  • 2. The whole recruitment of service & spare parts division of Sai Sudha Motors Pvt.Ltd
  • 3. HR, Administration & people management at Sai Sudha Motors.
  • 4. Infrastructure development.

Extracurricular Activities

President scout award winner by Hon’ble President Mr.R.Venkatraman. Governor Scout Award Winner by Hon’ble Governor of Orissa Mr.B.N.Pandey. 8th State jamboree scout Award winner by Hon’ble Minister of culture Mr.Kalandi Charan Panigrahi. Best scout of the school.

Training

  • Responsible for conducting training programme for supervisor, Advisor & Asst.Works Manager in product related issues like latest modification so as to counter field complaint.
  • Training for Drivers(Dos & Don’ts) like use of adulterated fuel & effect on vehicle, Safety Training, Creating awareness like drain of water from water separator so that FIP problem can be arrested.
  • By Calculating Skill matrix of Technicians they are sent to different STC for NPI.
  • Local garage technician (Private Mechanic) meet so that feedback can be collected from them as well as better input can be provided to them to build customer confidence on product.

Disclaimer

I hereby declare the statements made above are true to the best of my knowledge & belief. Jitendra Kumar Das Cuttack, Odisha 10.10.2022

PERSONAL PROFILE

  • Fathers Name:-Late Umesh Chandra Das
  • Date of Birth:-06-05-1973
  • Sex:- Male
  • Marital Status:- Married
  • Religion:- Hinduism
  • Nationality:- Indian
  • Linguistic Acquisition:- English, Hindi & Oriya

Hobbies and Interests

interacting with people & Reading of newspapers.

Awards

Best Works Manager Award by TML in the fiscal year 2010_11, 11_12 & 12_13 for process system & development.

Permanent Address

  • S/o Umesh Chandra Das
  • C/o:- Sukant Kumar Patra
  • Badambadi, Baral Lane
  • Cuttack-12,Odisha

Timeline

Service Head

Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)
06.2013 - Current

Garuda Vahan Pvt.Ltd (HCV DEALER OF TATA COMMERCIAL VEHICLE)
01.2010 - 05.2013

Service Manager/Works MANAGER

JALAN AUTOMOBILES PVT. Limited
07.2007 - 01.2010

Service Manger

M/s Lucky Automobiles, Balasore
01.2004 - 06.2007

Assistant Service Manager (Vehicle Service & Customer Care)

M/S TARINI AUTO ENGG.WORKS, Keonjhar (Orissa)
06.2001 - 12.2003

Service Advisor

Rashmi Motors, Cuttack
01.2001 - 04.2001

Sales Engineer

SIEMAG INDUSTRIES
07.1999 - 11.1999

PGDM - Marketing

Prin.L.N.Welingkar Institute of Management Development & Research

Diploma - Mechanical Engineering

Institution Of Mechanical Engineers(I)

+2 Science - PCM

Council of Higher Secondary Education

H.S.C -

Board of Secondary Education

Similar Profiles

  • AMIT SANAS

    AMIT SANASAMIT SANAS

    Sales Manager at Heritage Motors (Tata Motors Authorized Dealer)Sales Manager at Heritage Motors (Tata Motors Authorized Dealer)

  • BABBAN SINGH

    BABBAN SINGHBABBAN SINGH

    MANAGER ( BODYSHOP at MIDAS MOTORS AUTH. DEALER Of PVTCAR TATA MOTORSMANAGER ( BODYSHOP at MIDAS MOTORS AUTH. DEALER Of PVTCAR TATA MOTORS

  • PURNENDU DEY

    PURNENDU DEYPURNENDU DEY

    Service Advisor, Bodyshop at TATA Motors Dealer-Progressive Automobile Pvt. Ltd.Service Advisor, Bodyshop at TATA Motors Dealer-Progressive Automobile Pvt. Ltd.

  • SHRADHA SUMAN

    SHRADHA SUMANSHRADHA SUMAN

    Editorial Intern at The HinduEditorial Intern at The Hindu

  • Debarchan Mohanty

    Debarchan MohantyDebarchan Mohanty

    Quality Engineer Analyst at InfosysQuality Engineer Analyst at Infosys

CREATE PROFILE
Jitendra Kumar Das