JITENDRA KUMAR JENA
B 302, Dev Paradise, Kanakia Road, Miraroad
Summary
Dynamic Professional with a proven track record at Zurich Kotak General Insurance, driving over 100% growth in premium through strategic sales execution and innovative product management. Adept at problem-solving and performance evaluation, I excel in enhancing revenue and fostering team collaboration to achieve exceptional results.
Overview
20
20
years of professional experience
Work History
Vice President
Zurich Kotak General Insurance Co. Ltd
Mumbai
05.2023 - Current
- Led asset and retail channel operations for Kotak Mahindra Bank, Kotak Mahindra Prime Ltd., and Kotak Mahindra Investments Ltd.
- Developed strategic initiatives to enhance customer engagement and satisfaction.
- Managed cross-functional teams to streamline operational processes and improve efficiency.
- Developed and executed strategic plans to support the vision of the organization.
- Increased insurance product penetration in home loan disbursements from 45% to 75%.
- Executed targeted sales strategies based on customer profiles and lifecycle stages.
- Tracked sanction data, conducted product pitches, followed up on sales, and analyzed conversion ratios to identify business leakages.
- Collected feedback from customers and internal teams to innovate products and implement digital processes that boost revenue.
- Achieved over 100% growth in premium within a span of two years; completed 55% SP certification for bank employees.
- Promoted to VP from DPV in 2026 for exceptional business performance.
Associate Business Head
Reliance General Insurance Co. Ltd
Mumbai
05.2018 - 05.2023
- Managed OEM and KRG sales in Maharashtra, achieving 60% dealership penetration across major groups.
- Activated services to retain OEM dealerships, generating significant top-line revenue.
- Conducted timely evaluations of product mix and loss ratios to enhance profitability.
- Increased digital initiatives, including e-NACH and virtual inspections, reducing turnaround time.
- Expanded network of garages and workshops to enhance service experience for partners and customers.
- Received Circle of Blue awards for outstanding retention ratios in 2019-20 and 2021-22.
- Promoted to Associate Business Head from Cluster Manager in 2021 for exceptional business performance.
State Manager
Bajaj Allianz Life Insurance Co. Ltd
Bhubaneswar
10.2009 - 04.2018
- Managed relationships with Standard Chartered, United Bank of India, Utkal Gramin Bank, Srei Finance, and microfinance institutions in Odisha.
- Planned, implemented, and reviewed sales and service programs for customers and channel partners.
- Trained sales teams on new products, system changes, and industry updates to enhance knowledge base.
- Designed and executed rewards and recognition programs to boost motivation and productivity among teams.
- Handled second-level grievance management for complaints from both channel partners and in-house platforms.
- Implemented best practices to enhance customer experience and improve service quality.
- Maintained highest persistency ratio while increasing cross-sales through exceptional customer service.
- Achieved multiple rewards including domestic and international trips for outstanding performance.
Sales Manager
HDFC Ergo General Insurance Co. Ltd
Hyderabad
09.2008 - 10.2009
- Drove Home Secure and Critical Illness Insurance sales through HDFC Ltd. Channel in Hyderabad, enhancing market presence.
- Led sales team to achieve targets and implement strategies.
- Awarded Best Sales Manager status for three months, highlighting outstanding sales performance and leadership efforts.
Unit Sales Manager
ICICI Lombard General Insurance Co. Ltd
Vijayawada
06.2006 - 09.2008
- Established DST model as pilot project, generating targeted revenue in Vijayawada.
- Managed three teams across Vijayawada, Guntur, and Rajahmundry, coordinating with three team leaders and 20 sales offices to align sales strategies.
- Analyzed market trends to identify new business opportunities in insurance sector.
- Achieved top ratings in all appraisals from 2006 to 2008.
Education
M.B.A -
Rourkela Institute of Management Studies
Rourkela, Odisha06-2006
M. Sc. - Chemistry
Berhampur University
Berhampur, Odisha11-2003
Skills
- Revenue forecasting
- Market Expansion
- Financial Growth
- Strategic Thinking
- Change Leadership
- Organizational Development
- Effective Time Management
- Multitasking
- Problem solving
- Team collaboration
- Adaptability
- Fast Learner
Hobbies and Interests
- Reading
- Travelling
- Cooking
Languages
- English
- Hindi
- Odia
- Telugu
Personal Information
- Date of Birth: 07/07/80
- Nationality: Indian
- Place of Birth: Odisha
Timeline
Vice President
Zurich Kotak General Insurance Co. Ltd
05.2023 - Current
Associate Business Head
Reliance General Insurance Co. Ltd
05.2018 - 05.2023
State Manager
Bajaj Allianz Life Insurance Co. Ltd
10.2009 - 04.2018
Sales Manager
HDFC Ergo General Insurance Co. Ltd
09.2008 - 10.2009
Unit Sales Manager
ICICI Lombard General Insurance Co. Ltd
06.2006 - 09.2008
M.B.A -
Rourkela Institute of Management Studies
M. Sc. - Chemistry
Berhampur University