Dynamic business leader with over 25 years of experience in managing daily operations and driving organizational success. Proven ability to serve as an effective liaison to key clients and external stakeholders, fostering strong relationships that enhance collaboration and business growth. Expertise in leveraging industry trends to develop innovative solutions that maximize customer value and profitability while streamlining processes for improved efficiency. Specialized in mergers and acquisitions, ensuring seamless integration of new operations and businesses to support overall strategic objectives.
Hi, I’m
Jitendra Kumar Jha
New Delhi,DL
Summary
Overview
25
years of professional experience
Work History
Ministry Of Beer A unit of Singh Attam Hospitality LLP
GENERAL MANAGER
2025.01 - Current (1 education.year_Label & 10 education.months_Label)
Job overview
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
BADMAASH, A Unit of V&RO hospitality
GENERAL MANAGER
2024.02 - 2024.12 (10 education.months_Label)
Job overview
- Demonstrated ability to adapt to changing market conditions and industry trends, staying ahead.
- Proactive and results oriented mindset, consistently driving initiatives to improve operational efficiency and achieve cost savings.
- Proficient in overseeing multiple departments and ensuring efficient operations across all areas of the organization.
- Manage and lead a team of department managers, providing guidance and support to ensure optimal performance.
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
Hotel Kamal Pvt. Ltd
CORPORATE OPERATION MANAGER
2023.07 - 2023.11 (4 education.months_Label)
Job overview
- Foster a positive and productive work environment, promoting teamwork and employee engagement.
- Oversee all aspects of corporate operations, including finance, sales, marketing, and human resources.
- Collaborate with senior executives and board members to provide regular updates on employee performance and strategic initiatives.
- Monitor and analyze market trends, competition, and customer feedback to identify opportunities for growth and improvement.
- Establish and maintain strong relationships with key stakeholders, including clients, suppliers, and business partners.
- Hyderabad
HARD ROCK CAFÉ
GENERAL MANAGER
2019.08 - 2023.06 (3 education.years_Label & 10 education.months_Label)
Job overview
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
- Develops and maintains positive relationships with the team.
- Actively manages the peoples by regularly conducting performance assessments, providing feedbacks and setting challenging goals to improve their performance by using performance management tools to support organizational objectives.
- GUWAHATI, INDIA
KARNATAKA RESTAURANT PVT LTD
Sr. Restaurant General Manager
2018.04 - 2019.07 (1 education.year_Label & 3 education.months_Label)
Job overview
- Overall Business Operation with focus on Brand Management.
- Team Training and On Boarding.
- Always focus Food Quality and Hygiene.
- Auditing – Cash Audit, Quality Audit, Hygiene Audit, Stock Audit.
- Develop and implement strategic plans and objectives to drive operational efficiency and effectiveness.
- Develop and manage budgets, financial forecasts, and resource allocation to optimize operational costs.
- Monitor and analyze key performance indicators to ensure goals and targets are met.
- NANDO’S
Barbeque Nation Pvt. Ltd
Business Manager
2016.12 - 2018.04 (1 education.year_Label & 4 education.months_Label)
Job overview
- Overall Business Operation with focus on guest satisfaction & profitability.
- Monitor and manage budgets and expenses to ensure financial targets are met.
- Conduct regular performance reviews and implement training and development programs for team members.
- Coordinate and collaborate with different departments to streamline processes and optimize resources.
- Guiding the Exe Chef for Menu Planning and NPD.
- Checking the Food Quality.
- Auditing – Cash Audit, Quality Audit, Hygiene Audit, Stock Audit.
- Hiring and Training of Team as per the process.
- Delhi, Lucknow, Kanpur-INDIA
PARADISE BIRYANI
Sr. Restaurant General Manager
2014.06 - 2016.11 (2 education.years_Label & 5 education.months_Label)
Job overview
- Handle customer complaints and resolve issues promptly and professionally.
- Foster a positive and productive work environment to promote employee engagement and satisfaction.
- Coordinate and collaborate with different departments to streamline processes and optimize resources.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Monitor and control costs, including food and labor expenses, to maximize revenue and minimize waste.
- Building team morality and enhancing their performance.
- Leading a team.
- Hyderabad - India
KFCH PVT LTD
Restaurant NSO General Manager
2009.12 - 2014.05 (4 education.years_Label & 5 education.months_Label)
Job overview
- Managing restaurant systems which directly affect the P&L of the restaurant.
- Responsible for the business cost controllable which includes Food cost, paper cost, stat loss, Base food cost, Profit margins and net profits.
- Responsible for the schedule of the people working. Looks after the labour cost and labour percentage of the store.
- Responsible for the planned maintenance to minimize the wear and tear for equipment’s and also to train the swing managers to carry out preventive maintenance on a periodic basis.
- Managing the utility cost (electricity, gas) to reduce maintenance cost.
- Make MNR budget on a monthly basis to increase the profitability of the restaurant.
- Looking after the food paper and condiments stock of the restaurant.
- Responsible for the minimum stock level in the end of month to reduce the blockage of capital in inventories.
- Training of the people and development of the same.
- Acts as a shift manager which is responsible for the proper functioning and operations of the store.
- PUNE - India
COCOBERRY
Sr, Restaurant Manager
2007.04 - 2009.04 (2 education.years_Label)
Job overview
Baskin Robbins
Sr, Operation Executive
2004.04 - 2007.03 (2 education.years_Label & 11 education.months_Label)
Job overview
Rainbow Restaurant Pvt Ltd
Sr, Restaurant Manager
2001.03 - 2004.03 (3 education.years_Label)
Job overview
Education
Assam Rifles Public SchoolLaitkor, Shillong, Meghalaya
High School Diploma
1991-04
University Overview
Skills
- Employee training
- Operational efficiency management
- Supply chain coordination
- Data-driven business analysis
- Incident handling expertise
- Financial performance management
- Customer engagement strategies
- Multi-location management
- Implementation of systems
Personal Information
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
maithali
Bilingual or Proficient (C2)
Timeline
GENERAL MANAGER
Ministry Of Beer A unit of Singh Attam Hospitality LLP
2025.01 - Current (1 education.year_Label & 10 education.months_Label)
GENERAL MANAGER
BADMAASH, A Unit of V&RO hospitality
2024.02 - 2024.12 (10 education.months_Label)
CORPORATE OPERATION MANAGER
Hotel Kamal Pvt. Ltd
2023.07 - 2023.11 (4 education.months_Label)
GENERAL MANAGER
HARD ROCK CAFÉ
2019.08 - 2023.06 (3 education.years_Label & 10 education.months_Label)
Sr. Restaurant General Manager
KARNATAKA RESTAURANT PVT LTD
2018.04 - 2019.07 (1 education.year_Label & 3 education.months_Label)
Business Manager
Barbeque Nation Pvt. Ltd
2016.12 - 2018.04 (1 education.year_Label & 4 education.months_Label)
Sr. Restaurant General Manager
PARADISE BIRYANI
2014.06 - 2016.11 (2 education.years_Label & 5 education.months_Label)
Restaurant NSO General Manager
KFCH PVT LTD
2009.12 - 2014.05 (4 education.years_Label & 5 education.months_Label)
Sr, Restaurant Manager
COCOBERRY
2007.04 - 2009.04 (2 education.years_Label)
Sr, Operation Executive
Baskin Robbins
2004.04 - 2007.03 (2 education.years_Label & 11 education.months_Label)
Sr, Restaurant Manager
Rainbow Restaurant Pvt Ltd
2001.03 - 2004.03 (3 education.years_Label)
Assam Rifles Public School
High School Diploma