Dynamic business leader with over 25 years of experience in managing daily operations and driving organizational success. Proven ability to serve as an effective liaison to key clients and external stakeholders, fostering strong relationships that enhance collaboration and business growth. Expertise in leveraging industry trends to develop innovative solutions that maximize customer value and profitability while streamlining processes for improved efficiency. Specialized in mergers and acquisitions, ensuring seamless integration of new operations and businesses to support overall strategic objectives.
Hi, I’m
Jitendra Kumar Jha
New Delhi,DL
Summary
Overview
25
years of professional experience
Work History
Ministry Of Beer A unit of Singh Attam Hospitality LLP
GENERAL MANAGER
01.2025 - Current
Job overview
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
BADMAASH, A Unit of V&RO hospitality
GENERAL MANAGER
02.2024 - 12.2024
Job overview
- Demonstrated ability to adapt to changing market conditions and industry trends, staying ahead.
- Proactive and results oriented mindset, consistently driving initiatives to improve operational efficiency and achieve cost savings.
- Proficient in overseeing multiple departments and ensuring efficient operations across all areas of the organization.
- Manage and lead a team of department managers, providing guidance and support to ensure optimal performance.
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
Hotel Kamal Pvt. Ltd
CORPORATE OPERATION MANAGER
07.2023 - 11.2023
Job overview
- Foster a positive and productive work environment, promoting teamwork and employee engagement.
- Oversee all aspects of corporate operations, including finance, sales, marketing, and human resources.
- Collaborate with senior executives and board members to provide regular updates on employee performance and strategic initiatives.
- Monitor and analyze market trends, competition, and customer feedback to identify opportunities for growth and improvement.
- Establish and maintain strong relationships with key stakeholders, including clients, suppliers, and business partners.
- Hyderabad
HARD ROCK CAFÉ
GENERAL MANAGER
08.2019 - 06.2023
Job overview
- Maintaining the systems of the store by providing effective coaching on training, scheduling, product handling and customer hospitality to the team management and members.
- Setting goals for the store team, developing organizational capability, and modeling how to work together.
- Drives the implementation of the company programs by developing action plans and directly motivating and instructing the store team to implement them.
- Operational planning & execution, developing strategic and operational plans for the work group, managing execution and measuring results.
- Utilizes exiting tools to identify and prioritize communications, and regularly use discretion to filter barrier to the team.
- Communicates clearly, concisely, accurately and professionally at all times.
- Interacting with customers directly and indirectly (telephonic) for the feedback and to solve any customer complaints for their safe recovery and service improvements.
- Regularly utilizes management information tools and analysis financial reports, on a daily, weekly and period basis, to identify and address trends and issues in store performance.
- Providing partners with coaching, constructive feedback and development opportunities and building effective team.
- Ability to manage team members.
- Develops and maintains positive relationships with the team.
- Actively manages the peoples by regularly conducting performance assessments, providing feedbacks and setting challenging goals to improve their performance by using performance management tools to support organizational objectives.
- GUWAHATI, INDIA
KARNATAKA RESTAURANT PVT LTD
Sr. Restaurant General Manager
04.2018 - 07.2019
Job overview
- Overall Business Operation with focus on Brand Management.
- Team Training and On Boarding.
- Always focus Food Quality and Hygiene.
- Auditing – Cash Audit, Quality Audit, Hygiene Audit, Stock Audit.
- Develop and implement strategic plans and objectives to drive operational efficiency and effectiveness.
- Develop and manage budgets, financial forecasts, and resource allocation to optimize operational costs.
- Monitor and analyze key performance indicators to ensure goals and targets are met.
- NANDO’S
Barbeque Nation Pvt. Ltd
Business Manager
12.2016 - 04.2018
Job overview
- Overall Business Operation with focus on guest satisfaction & profitability.
- Monitor and manage budgets and expenses to ensure financial targets are met.
- Conduct regular performance reviews and implement training and development programs for team members.
- Coordinate and collaborate with different departments to streamline processes and optimize resources.
- Guiding the Exe Chef for Menu Planning and NPD.
- Checking the Food Quality.
- Auditing – Cash Audit, Quality Audit, Hygiene Audit, Stock Audit.
- Hiring and Training of Team as per the process.
- Delhi, Lucknow, Kanpur-INDIA
PARADISE BIRYANI
Sr. Restaurant General Manager
06.2014 - 11.2016
Job overview
- Handle customer complaints and resolve issues promptly and professionally.
- Foster a positive and productive work environment to promote employee engagement and satisfaction.
- Coordinate and collaborate with different departments to streamline processes and optimize resources.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Monitor and control costs, including food and labor expenses, to maximize revenue and minimize waste.
- Building team morality and enhancing their performance.
- Leading a team.
- Hyderabad - India
KFCH PVT LTD
Restaurant NSO General Manager
12.2009 - 05.2014
Job overview
- Managing restaurant systems which directly affect the P&L of the restaurant.
- Responsible for the business cost controllable which includes Food cost, paper cost, stat loss, Base food cost, Profit margins and net profits.
- Responsible for the schedule of the people working. Looks after the labour cost and labour percentage of the store.
- Responsible for the planned maintenance to minimize the wear and tear for equipment’s and also to train the swing managers to carry out preventive maintenance on a periodic basis.
- Managing the utility cost (electricity, gas) to reduce maintenance cost.
- Make MNR budget on a monthly basis to increase the profitability of the restaurant.
- Looking after the food paper and condiments stock of the restaurant.
- Responsible for the minimum stock level in the end of month to reduce the blockage of capital in inventories.
- Training of the people and development of the same.
- Acts as a shift manager which is responsible for the proper functioning and operations of the store.
- PUNE - India
COCOBERRY
Sr, Restaurant Manager
04.2007 - 04.2009
Job overview
Baskin Robbins
Sr, Operation Executive
04.2004 - 03.2007
Job overview
Rainbow Restaurant Pvt Ltd
Sr, Restaurant Manager
03.2001 - 03.2004
Job overview
Education
Assam Rifles Public SchoolLaitkor, Shillong, Meghalaya
High School Diploma
04-1991
University Overview
Skills
- Employee training
- Operational efficiency management
- Supply chain coordination
- Data-driven business analysis
- Incident handling expertise
- Financial performance management
- Customer engagement strategies
- Multi-location management
- Implementation of systems
Personal Information
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
maithali
Bilingual or Proficient (C2)
Timeline
GENERAL MANAGER
Ministry Of Beer A unit of Singh Attam Hospitality LLP
01.2025 - Current
GENERAL MANAGER
BADMAASH, A Unit of V&RO hospitality
02.2024 - 12.2024
CORPORATE OPERATION MANAGER
Hotel Kamal Pvt. Ltd
07.2023 - 11.2023
GENERAL MANAGER
HARD ROCK CAFÉ
08.2019 - 06.2023
Sr. Restaurant General Manager
KARNATAKA RESTAURANT PVT LTD
04.2018 - 07.2019
Business Manager
Barbeque Nation Pvt. Ltd
12.2016 - 04.2018
Sr. Restaurant General Manager
PARADISE BIRYANI
06.2014 - 11.2016
Restaurant NSO General Manager
KFCH PVT LTD
12.2009 - 05.2014
Sr, Restaurant Manager
COCOBERRY
04.2007 - 04.2009
Sr, Operation Executive
Baskin Robbins
04.2004 - 03.2007
Sr, Restaurant Manager
Rainbow Restaurant Pvt Ltd
03.2001 - 03.2004
Assam Rifles Public School
High School Diploma