Jitendra Kumar Naik
Hyderabad
Summary
Dynamic Deputy General Manager at Cognizant Technology Solutions with a proven track record in accounts receivable management and cross-functional collaboration. Spearheaded initiatives that enhanced recovery rates and operational efficiency, while cultivating strong client relationships. Expert in financial analysis and strategic planning, driving significant improvements in performance metrics and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy General Manager
Cognizant Technology Solutions
Hyderabad
07.2025 - Current
- Directed cross-functional teams to implement strategic initiatives effectively.
- Oversaw daily operations to ensure compliance with company policies and standards.
- Enhanced recovery rates by managing AR teams in denial management and collections.
- Analyzed financial data to uncover opportunities for cost savings and revenue generation.
- Organized workflow of daily operations to maintain organizational efficiency.
- Developed strategies that improved operational efficiency and customer satisfaction.
- Established performance metrics to evaluate team effectiveness and productivity.
- Cultivated strong stakeholder relationships to support organizational objectives.
- Created annual budgeting process including revenue forecasting models based on historical trends and industry analysis.
- Tracked portfolio performance against benchmarks by analyzing P&L statements on a monthly basis.
- Conducted regular reviews with stakeholders regarding SLA performance results.
Service Delivery Manager
Cognizant Technology Solutions
Hyderabad
10.2022 - 06.2025
- Spearheaded operations and analytics for over 180 associates in accounts receivable, achieving process excellence.
- Cultivated strong client relationships to ensure uninterrupted service delivery.
- Executed strategic planning to meet financial objectives of the business.
- Engaged in management discussions, including governance and client forums, to drive organizational alignment.
- Analyzed operational reports to identify trends and mitigate potential risks to performance.
- Forecasted new business requirements and supported hiring initiatives accordingly.
- Implemented best practices across teams to optimize cost drivers and improve efficiency.
- Collaborated cross-functionally to refine procedures and establish quality metrics.
Team Manager
Cognizant Technology Solutions
Hyderabad
07.2020 - 09.2022
- Oversaw division-level managers across operations, sales, finance, human resources, safety, and compliance.
- Implemented process improvements to optimize procedures and enhance organizational culture.
- Reviewed operational reports to analyze trends and derive actionable insights.
- Led initiatives that advanced operational efficiencies and drove revenue growth.
- Spearheaded training programs to elevate employee performance and productivity.
- Developed systems for tracking work issues and measuring key performance indicators.
- Identified necessary changes in procedures to boost performance and productivity.
- Collaborated cross-functionally to refine practices and enforce quality metrics.
Team Leader
Cognizant Technology Solutions
Hyderabad
10.2018 - 07.2020
- Established professional relationships with customers through positive engagement and prompt responses.
- Mentored employees to enhance performance in task completion.
- Planned and organized team operations to achieve high collections and minimize accounts receivable.
- Demonstrated knowledge of company objectives, mentoring employees to align with core values.
- Implemented new processes to drive operational improvements across the board.
- Led a team of 25 members, ensuring delivery of exceptional customer service.
- Coordinated weekly meetings for effective communication among internal and external stakeholders.
- Identified automation opportunities, creating Business Requirement Documents for Robotic Process Automation.
Subject Matter Expert
Cognizant Technology Solutions
Hyderabad
10.2016 - 10.2018
- Digital Operations, US HealthCare, Revenue Cycle Management, Robotic Process Automation.
- Intelligent Process Automation.
- Planning & organizing functioning of the team to ensure high collections & low AR with effective Coordination with the teams.
- Workload management by judicious allocation of resources to achieve the Team's Target.
- Report the client performance based metrics/data.
- Report rejection / Denial trends received from insurances so that these can be corrected & reimbursement are received.
- Provide feedback on findings from the follow up/denial handling to the managers & suggest resolution of issues for better collection.
- Ensure that the team is functioning at the optimum levels of Productivity & Quality.
- Help the team with the expertise & support in achieving the Payments & AR targets by effective follow up, problem identification and resolution.
- Staff development-Acting as a mentor for the team members, developing growth path for them within the organization.
- Identifying Automation Opportunities within the process and creating Business Requirement Documents for Robotic Process Automation.
Account Receivable Specialist
Inventurus Knowledge Solutions
Hyderabad
01.2016 - 10.2016
- Revenue Cycle Management, US Health Care, Medical Billing, Nextgen.
- To develop expertise on individual specialties, study trends & work upon common issues related to that specialty/client across clients/teams.
- To research on client specific issues/trend analysis.
- Collaborate with QA for quality improvement - error prevention, casual analysis.
- Updating Issue logs to be discussed with Clients for increasing revenue.
Client Care Engineer
L Cube Innovative Solutions
Chennai
09.2012 - 12.2015
- Systems - Medical Billing, Revenue Cycle Management, US Health Care, End to End Medical Billing.
- Solving billing related queries of the provider.
- Weekly and Monthly meeting with providers on AR and collections.
- Reviewing Provider Account Receivable and taking necessary actions with the help of other departments.
- KPI / Metrics calculation on provider health of the account.
- End to End RCM Support to the Assigned account.
- Monitored and guided revenue cycle operations.
- Resolved problems, improved operations and provided exceptional service.
Education
B TECH - Computer Science
Biju Patnaik University of Technology
Bhubaneswar01.2012
Skills
- Accounts receivable management
- Cross-functional collaboration
- Client relationship management
- Eligibility assessment
- Payment processing and posting
- Robotic process automation
- Team leadership
- Operations management
- Workflow planning
- Management information systems
- Complex problem analysis
- Report generation
- Performance evaluation
- Financial analysis
- Strategic planning
- Revenue forecasting
- Performance metrics
Certification
- Lean with Basic Six Sigma, 08/01/17
- Digital First Certification, 06/01/19
- Game Changer, 06/01/20
Personal Information
Title: Service Delivery Manager
Hobbies and Interests
- Badminton
- Driving
- Swimming
Languages
Excellent, Excellent, Excellent, Average, Basic
Honors And Awards
- Ace of Rookies
- Game Changer
- Leading Edge
Skills
Excellent, Very Good, Very Good, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Languages
Odia
First Language
English
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Timeline
Deputy General Manager
Cognizant Technology Solutions
07.2025 - Current
Service Delivery Manager
Cognizant Technology Solutions
10.2022 - 06.2025
Team Manager
Cognizant Technology Solutions
07.2020 - 09.2022
Team Leader
Cognizant Technology Solutions
10.2018 - 07.2020
Subject Matter Expert
Cognizant Technology Solutions
10.2016 - 10.2018
Account Receivable Specialist
Inventurus Knowledge Solutions
01.2016 - 10.2016
Client Care Engineer
L Cube Innovative Solutions
09.2012 - 12.2015
B TECH - Computer Science
Biju Patnaik University of Technology
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