Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Jitendra Kumar Singh

New Delhi

Summary

Results-driven System and Platform Engineer with over 16 years of experience architecting and managing scalable infrastructure solutions. Proficient in leveraging Terraform for infrastructure provisioning, Azure Cloud for enterprise-grade deployments, and Git for version control. Skilled in using Ansible for configuration management and Kubernetes for container orchestration, ensuring robust, automated, and resilient environments for the Event Streaming Platform. Looking ahead, I aim to contribute meaningfully to technological innovation that drives powerful, lasting impact, and delivers measurable value to the organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tech Lead (System Engineering)

Fiserv India Pvt. Ltd
Gautam Buddha Nagar
10.2019 - Current
  • Provision Confluent Kafka clusters on Azure and AWS using Terraform, ensuring scalable, secure, and resilient infrastructure.
  • Define infrastructure-as-code modules for repeatable, auditable deployments across environments.
  • Build and maintain GitLab CI/CD pipelines to automate Kafka component deployments and updates.
  • Use Ansible to automate Kafka configuration, topic setup, and operational tasks.
  • Manage playbooks and GitLab runners to ensure consistent deployment workflows.
  • Restructure the legacy systems for cloud compatibility, optimizing performance and cost.
  • Continuously improve platform reliability using Azure DevOps (ADO) for tracking issues, releases, and performance metrics.
  • Implement proactive monitoring and alerting to minimize downtime and ensure SLA compliance.
  • Serve as Tier 3 escalation point for complex Platform related issues, including performance bottlenecks and integration failures.
  • Conduct root cause analysis and implement long-term fixes to prevent recurrence.

webMethods Specialist

Fiserv India Pvt. Ltd
10.2015 - 09.2019
  • Assist solution architect on requirement gathering and capacity planning for new Webmethods infrastructure implementation.
  • Solution delivery for Webmethods Integration Server and Universal Messaging.
  • Build and deploy of multiple VM based Webmethods infrastructure.
  • Implementation of webMethods monitoring & alerting on Splunk and CA APM.
  • Tier 3 level support for operations team, solve production issues and analyze the postmortem of outages.
  • Perform annual DR test activities of multiple business units.

Senior Software Engineer

Xavient Information Systems (Now Telus International)
03.2013 - 10.2015
  • Senior Software Engineer in the Tier 2 Middleware application administration team.
  • Monitor, administrate, deploy, and troubleshoot integration server issues.
  • Support database moves, patching, and re-IP'ing.

Software Engineer/Analyst

Xavient Information Systems (Now Telus International)
01.2011 - 02.2013
  • Configure alerts and thresholds for all applications on CA Wily and SiteScope.
  • Provide tech support for the applications hosted on different web and integration servers, such as WebLogic 6.x, 8.x, 9.x, 10.x, 11.x, Tomcat Apache 5.0, 7, and Webmethods 4.x, 7.x, 8.x.
  • Investigate the root cause of application-related issues reported, and carry out the preliminary resolution steps using various troubleshooting skills and tools.
  • Automate manual tasks using shell scripting.
  • Deep analysis, troubleshooting, and problem resolution within defined SLA.

Associate Analyst

Xavient Information Systems (Now Telus International)
08.2008 - 12.2011
  • Monitor and troubleshoot production issues, and provide support to QA.
  • Performance tuning of Webmethods infrastructure, setting up alerting, and threshold.
  • Support the Webmethods server patching.
  • Applying Webmethods fixes and patches on servers.

Education

Master’s Diploma - Computer Application

Center For Development of Advance Computing (CDAC)
Noida
06-2008

Advance Diploma in Computer Applications -

NIELIT (Formerly Known As DOEACC)
05-2006

Bachelor of Arts -

Sido Kanhu Murmu University
05-2004

Skills

  • SAG WebMethods 8x/9x/10x
  • Cloud migration
  • Terraform
  • MS Azure
  • AWS
  • Docker
  • Kubernetes
  • GitLab CI
  • Nexus
  • Apache & Confluent Kafka
  • Dynatrace
  • CI/CD implementation
  • Container orchestration
  • Application integration
  • Incident resolution
  • Distributed systems
  • ServiceNow

Certification

  • Certified Kubernetes Application Developer by the Cloud Native Computing Foundation
  • AZ-900: Microsoft Azure Fundamentals

Accomplishments

  • Trailblazer Award recipient at the annual organization event
  • Received multiple Living Proof awards from BU and Stakeholder for optimal and prompt resolution of issues

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Tech Lead (System Engineering)

Fiserv India Pvt. Ltd
10.2019 - Current

webMethods Specialist

Fiserv India Pvt. Ltd
10.2015 - 09.2019

Senior Software Engineer

Xavient Information Systems (Now Telus International)
03.2013 - 10.2015

Software Engineer/Analyst

Xavient Information Systems (Now Telus International)
01.2011 - 02.2013

Associate Analyst

Xavient Information Systems (Now Telus International)
08.2008 - 12.2011

Master’s Diploma - Computer Application

Center For Development of Advance Computing (CDAC)

Advance Diploma in Computer Applications -

NIELIT (Formerly Known As DOEACC)

Bachelor of Arts -

Sido Kanhu Murmu University

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