JITENDRA KUMAR VISHWAKARMA
Mayur Vihar
Summary
Experienced hospitality professional with 13+ years of expertise in housekeeping operations, guest experience management, customer service, strategic planning, and team leadership. Proven ability to exceed service standards, manage operations efficiently, and foster a collaborative and guest-centric environment.
Overview
14
14
years of professional experience
Work History
Asst. Housekeeping Manager
Crowne Plaza
New Delhi
03.2022 - Current
- Collaborate with the Executive Housekeeper to oversee daily housekeeping operations and ensure product quality
- Organize training programs to enhance team performance and service standards
- Assist in budgeting and resource allocation for housekeeping operations
- Handle VIP rooms, Do Not Disturb (DND), Sleep Out, and Double Lock rooms, ensuring appropriate action and guest satisfaction
- Conduct inspections to maintain cleanliness and report maintenance issues promptly
- Supervise special cleaning tasks and inventory management to ensure equipment and supplies are adequately maintained
Asst. Manager Housekeeping
Holiday Inn
Jaipur
11.2019 - 02.2022
- Managed housekeeping operations, focusing on delivering exceptional guest experiences
- Coordinated with other departments to ensure seamless service delivery
- Supervised staff performance and implemented corrective actions to maintain high standards
Asst. Manager Housekeeping
Radisson Blu Plaza
Mysuru
09.2018 - 11.2019
- Oversaw daily housekeeping operations and managed staff schedules and training
- Handled guest feedback and complaints, ensuring swift resolution
Housekeeping Executive
Radisson
Khajuraho
11.2014 - 09.2018
- Supervised housekeeping staff and ensured compliance with service standards
- Conducted routine inspections of guest rooms and public areas
Housekeeping Desk Coordinator
Le Meridien Hotels & Resorts
Bengaluru
05.2014 - 11.2014
- Managed housekeeping requests and coordinated with departments to meet guest requirements
Housekeeping Associate
The Lalit Hotel
Jaipur
01.2013 - 03.2014
Housekeeping Associate
Jaypee Palace Hotel
Agra
06.2011 - 12.2012
Education
Bachelor’s Degree - Hotel Management
Institute of Hotel Management & Catering Technology
Chennai01.2011
Passed Class XII -
U.P. Board
AllahabadPassed Class X -
U.P. Board
AllahabadSkills
- Guest Experience Management
- Team Leadership & Training
- Housekeeping Operations
- Budgeting & Inventory Management
- Strategic Planning
- Problem Solving & Decision Making
Languages
- English
- Hindi
References
Available upon request.
Personal Information
- Date of Birth: 12/10/87
- Nationality: Indian
- Marital Status: Married
Careerstatement
My greatest strengths lie in my commitment to providing exceptional guest experiences, teamwork, and achieving organizational goals. I strive to ensure my hotel not only meets but exceeds expectations by maintaining the highest standards in housekeeping and customer service.
Accomplishments
- I undertook a 30-day task force at Holiday Inn, Lucknow, followed by another 30-day task force at Holiday Inn, Katra, and successfully completed a task force at Crowne Plaza, Greater Noida. These experiences honed my skills in dynamic hotel operations.
Timeline
Asst. Housekeeping Manager
Crowne Plaza
03.2022 - Current
Asst. Manager Housekeeping
Holiday Inn
11.2019 - 02.2022
Asst. Manager Housekeeping
Radisson Blu Plaza
09.2018 - 11.2019
Housekeeping Executive
Radisson
11.2014 - 09.2018
Housekeeping Desk Coordinator
Le Meridien Hotels & Resorts
05.2014 - 11.2014
Housekeeping Associate
The Lalit Hotel
01.2013 - 03.2014
Housekeeping Associate
Jaypee Palace Hotel
06.2011 - 12.2012
Bachelor’s Degree - Hotel Management
Institute of Hotel Management & Catering Technology
Passed Class XII -
U.P. Board
Passed Class X -
U.P. Board
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