Jitendra Prakash

QA Manager / Test Architect With 13 Years Of Experience In IT Industry

Hyderabad

Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release.
Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

QA Manager / Test Architect

Automated Data Processing, ADP

12.2017 - Current

Leading team of 14 people spread across two different projects
Automation framework setup and maintenance
Code review and merge
Jenkins setup for execution
Splunk logs tracking
Interaction with DB Server and App Server for data setup and job execution
Desktop browser automation using Selenium, Mobile app and browser automation using Appium, UI Automation using Cypress
Interaction with Onshore team for status
Weekly and Monthly 1x1 with leads for status update
Mentoring QAs to perform more and more automation
Helping business by automating processes that are getting done manually and takes longer for them to perform
Performance review of each associate and perform 1x1 with them every month
Implemented new quality assurance and customer service standards.
Collaborated with cross-functional teams to develop and implement process and system improvements.
Conducted risk assessments to identify and mitigate potential quality issues.
Performed root cause analysis to identify and resolve quality issues and defects.
Investigated customer complaints and performed corrective actions to resolve quality issues.
Evaluated interactions between associates and customers to assess personnel performance.
Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
Determined quality department standards, practices, and procedures.
Established and tracked quality department goals and objectives.
Applied coaching techniques and tools to support managers and team members in improving performance.
Created successful test scripts to manage automated feature testing,
Teamed on planned tests and time-sensitive ad hoc requests.
Defined and identified test cases for new application development.
Assisted team with development of web-based applications in Agile environment.
Kept scripts and test cases updated with current requirements.
Documented testing procedures for developers and future testing use.

Senior Analyst (Test Lead)

Deloitte ITS

09.2014 - 11.2017

Led a team of 6 people
Automation framework setup and maintenance
Identification of automation scenarios using manual test cases
TestComplete tool feasibility for Windows app automation
PoC on RPA using BluePrism and UIPath
Supported DevOps in infra setup for UIPath
Designing process automation and getting it reviewed by onsite folks
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess accuracy of data.
Identified and resolved problems through root cause analysis and research.
Enhanced interfaces to promote better functionality for users.
Queried databases for information needed for report processing.
Created dashboards to monitor and track key performance indicators.
Generated ad-hoc reports to evaluate specific business requirements.
Tested, identified and troubleshot problems with networks.
Worked with supervisors to improve testing capabilities.
Conducted regression testing of existing products.
Optimized test cases to maximize success of manual software testing.

Consultant

Alliance Global Services, AGS

12.2010 - 08.2014

Maintained data driven approach framework on UFT
Automated scenarios end to end
Got automated scenarios reviewed from Onsite team for coverage
Visited Germany to understand business for 45 days
Visited US for demo of PoC twice for 3 months

Education

B.E -

Priyadarshini College of Engineering

06.2005 - 05.2009

Skills

QA expert with over 13 years of experience in Automation and Manual testing

Automation Tools: Selenium WebDriver, TestComplete, UFT, RFT, CodedUI Appium, Cypress

Framework Support Tools: Junit, TestNG, Mocha, Cucumber, Page FactoryLanguages: Java, C#, VB Scripting, JavaScriptRPA Tools: UIPath, BluePrismDatabases: Oracle, SQL Server, MySQLCI/CD Tools: JenkinsBuild Tool: MavenSource Code: Bitbucket, GitLab, SVN, TFSPlatforms: Windows, Macintosh, Unix Server, iOS, AndroidMessaging Systems: Kafka, Amazon SNSLog Management Tools: Splunk, Wily

Gen AI: Langchain, Streamlit, GPT 30, GPT 35 Turbo, HuggingFace

Cloud Platform: AWS

Additional Information

Awards , Outstanding performance award for digital transformation Star of Quarter 5 times Pat on back several times

Accomplishments

- Successful implementation of RPA using UI Path

Timeline