Computer Fundamental skill
Jitendra Prasad Singh
Birasal, Kamakhyanagar
Summary
- Branch Manager with 9 years of experience in the NBFC and MFI sectors, specializing in branch operations, team leadership, loan portfolio management, customer relations, and regulatory compliance. Proven track record of achieving business targets while maintaining high portfolio quality through strategic planning and tactical decision-making. Skilled in fostering exceptional customer service, creatively resolving conflicts, and driving positive organizational change. Recognized for inspiring team loyalty and consistently exceeding branch goals through strong communication and sales management expertise.
Overview
9
9
years of professional experience
1
1
Language
Work History
Branch Manager
Bharat Financial Inclusion Ltd (IndusInd Bank)
05.2017 - Current
- I started my career as a field assistant at Bharat Financial Inclusion Ltd (IndusInd Bank). from 05/15/2017 to 05/14/2019.
- Worked as an Assistant Branch Manager at Bharat Financial Inclusion Ltd (IndusInd Bank) from 05/15/2019 to 05/15/2021.
- Then I was promoted to Branch Manager from 16/05/2021 to 28/02/2026.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Education
Graduation -
Utkal University
+3 Anchalika Mahavidyala,Birasal01-2017
I.T.I -
Govt I.T.I Talcher
S.C.T.E & V.T ODISHA01-2013
12th -
C.H.S.E Odisha
Anchalika Mhavidyalaya,Birasal01-2011
10th -
B.S.E Odisha
Birasal High School,Birasal01-2009
Skills
Customer service
Branch operations management
Employee development
Business development expertise
Team player
Customer relationships
Coaching and mentoring
Performance reviews
Staff management
Work prioritization
Business development
Team supervision
Operational reports
Staff supervision
Sales management
Operations manager
Client relationship management
Cash handling
Banking
Staff recruitment
Collections
Verbal/written communication
Financial services
Loans
Relationship management
Software
DECLARATION
I hereby declared that the above information given by me is true to best of my Knowledge.
Date :
Place : Dhenkanal
(Jitendra Prasad Singh)
Timeline
Branch Manager
Bharat Financial Inclusion Ltd (IndusInd Bank)
05.2017 - Current
Graduation -
Utkal University
I.T.I -
Govt I.T.I Talcher
12th -
C.H.S.E Odisha
10th -
B.S.E Odisha