Jitendra Rajput
IT support
Indore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
IT Support Technician [YBS]
Tata Consultancy Services
05.2023 - 02.2024
- Proficient in ServiceNow platform for incident, problem, and resolving L1 IT support tickets.
- Provided frontline technical support to end-users via phone, email, and ticketing system.
- Worked closely with stakeholders to gather requirements and customize ServiceNow to meet business needs
- Generated reports and dashboards to monitor ticketing system performance and identify areas for improvement.
- Provided training and support to end-users on how to submit and track tickets effectively.
- Generated reports and dashboards to monitor ticketing system performance and identify areas for improvement
- Managed ServiceNow and Jira ticketing systems to track and prioritize IT incidents and service requests.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with Windows and Linux operating systems
Knowledge of networking concepts and protocols
Fincrime Specialist [world Pay ]
Tata Consultancy Services
01.2022 - 05.2023
- Conducted periodic reviews of customer accounts to ensure compliance with AML, KYC, and CDD/EDD requirements, in accordance with regulatory standards and internal policies
- Analyzed customer profiles, transaction history, and other relevant data to assess risk levels and identify any discrepancies or inconsistencies
- Completed risk assessments and documented findings, including any changes in customer risk profiles or additional due diligence requirements
- Investigated and resolved discrepancies or red flags identified during the review process, collaborating with compliance officers and other stakeholders as needed
- Communicated findings and recommendations effectively to management and provided support for remediation efforts and enhancement of review processes
- Maintained accurate records and documentation of review activities, ensuring adherence to record-keeping requirements and facilitating regulatory examinations.
Education
Bachelor of Commerce -
Gujarati Innovative College (DAVV),
Indore 05.2018 - 05.2021
High School Diploma -
Daisy Dales School
Indore 05.2018 -
Skills
System Troubleshooting
User Training
OSHA Compliance
Quality Control
Environmental Compliance
Operation Monitoring
Project Support
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Timeline
IT Support Technician [YBS]
Tata Consultancy Services
05.2023 - 02.2024
Fincrime Specialist [world Pay ]
Tata Consultancy Services
01.2022 - 05.2023
Bachelor of Commerce -
Gujarati Innovative College (DAVV),
05.2018 - 05.2021
High School Diploma -
Daisy Dales School
05.2018 -