Jitendra Rane

• Apr-2018 to Mar-2019 - Handled E Com Sector Client Name - Kay Kay Overseas Pvt. Ltd. as Account In Charge.
• Monitoring Inbound and outbound which need to be achieved as per KPI's.
• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.
• Ensure to follow SOP for all Operation activities.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Handled customer concerns and escalated major issues to supervisor.

• Handled employee scheduling to ensure adequate, cost-efficient shift staffing.
• Reported monthly and annual sales and staff efficiency metrics.
• DATA Analysis Continuous Improvement.
• Assisting Zonal Operation Director for MIS and Business Analysis.

Job Profile: -

Customers

· Maintain good working relationships, Co-ordination, discussion and communication

Site Operations Manager

· Assist to meet performance targets

· Together with senior managers participate in problem solving and trouble shoot process improvement process

Vendor (warehouse provider, suppliers)

· Ensure all service provided meet DHL’s requirement

· Negotiation with vendor on rates

· SLA measurement

· Vendor bills verification & processing

Ground handling

· Ensure hand over processes of inbound stock and paperwork are normally operated

Supervision of Operations

· Organize appropriate shifts and manning levels to meet business requirements.

· Ensure inbound stocks are recovered, inspected and receive in the quickest, most efficient manner possible.

· Manage dispatch of outbound shipments from country operations to ensure timely departure.

· Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

· Monitor ground handler and warehouse provider performance and complete all necessary reports.

Adherence to customer’s SOP

· Ensure that the SOPs are being followed and adhered to by warehouse.

· Ensure SLA are met and actions to be taken to ensure all KPI’s are met as agreed

Safely and Quality Assurance

· Ensure safe working practices and environment within the shift.

· Participate in quality policy and initiatives e.g. ISO accreditation.

People Management

· Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

· Develop KPI’s with team members and monitor individual performance.

· Consult performance appraisal.

· Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets.

· Identify training needs and opportunities to develop a highly skilled functional department.

Financials

· Submission of operational data to finance for billing

· Coordination with finance team for accuracy in commercials while billing to customer.

· Follow up with customer representative for billing approval & ensure on time billing.

· Monitor & control operational cost

· Implementation of cost saving measures.

• Coordinated with regional teams across the country for data review, MIS dashboards, and strategic business planning aligned with company vision and budget goals.
• Contributed to management reporting, preparing status matrices, and tracking KPIs for leadership reviews.
• Supported operations implementation for new business launches, including Welspun, Medikabazaar, and other key clients.
• Played a crucial role in customer crisis management, notably streamlining operations at Vishal Megamart – Guwahati.
• Led seamless site transitions for 18 ELC customer sites with zero operational blackout, ensuring smooth continuity and stakeholder alignment.

• Working as Inventory Department in charge in DHL Supply Chain Company for the Ford India Pvt. Ltd.
• Daily Stock checking , Counting and Reconciliation on Verriance.
• Sending Daily Inventory MIS and Tracking of Inventory KPIs.
• Handling team and monitoring inventory activities and Audits.
• Tracking for Kaizens for Continuous Improvement in day to day operations. i.e. Process improvement, Productivity improvement, 5S improvement, Cost Saving.
• Reporting to Ford Operation Manager.
• Assisting in co-ordination with all day to day operations /MIS /issues /escalations of Ford account.
• Maintain good working relationships, Co-ordination, discussion and communication
• Handling Position of MIS Executive and Preparing Ford Account Reports on Daily, Weekly, Quarterly.
• Data analysis for Improvement Task i.e.. Slotting, Bin Occupancy, Replenishment, Dead Moving Stock.