Jitendra Samal
Summary
Service leader with business knowledge and management experience to positively impact team operations. Versed in IT industry best practices and business operations and always looking for opportunities for improvement.
Overview
7
7
years of professional experience
5
5
Certification
Certification
- Microsoft Azure AZ-900 Certified. (Certificate No: I628-3440)
- Advance Networks with CISCO from National Skill Development Corporation. (Certificate Id: CAN_15054203989001)
- CompTIA Network+ (N10-008) from Udemy. (Certificate no: 75eb9687-db82-4641-8e50-7cf706ad01a1)
- SQL Workshop at Skill Nation. (Certificate Id: 7C937F42E4-733D6938D8-733D693876)
- Office 365 Troubleshooting Issues for Users from LinkedIn Learning. (Certificate Id: AWkUAx_QHOjFp9lo0SZteegpyV5i)
Skills
- Hardware fault diagnosis & isolation on desktops/laptops
- Configure / troubleshoot network connectivity of desktops/laptops & network printers
- Installation, re-installation, and configuration of peripherals eg printers, scanners etc
- General Knowledge of VOIP & VC
- Troubleshoot unexpected reboots, BSOD, Low Disk space, High CPU and Windows OS performance issues
- Installation and Software Support on Office software, Anti-virus software
- Installs, supports and maintains employee PC hardware including upgrades,
- Knowledge of Windows troubleshooting
- Troubleshooting by windows logs and event
- Active Directory
- Create Azure virtual machines & Azure storage
- Knowledge of Azure virtual network, Load balancer, Application gateway & VPN
- Knowledge of Azure firewall, Azure active directory & Azure security centre
Work History
Facility Executive (Client- Impetus Technologies)
Cushman & Wakefield
Indore
10.2019 - Current
- Closely monitored cleaning and maintenance operations, ensuring staff followed health, safety and hygiene guidelines.
- Carried out investigations into faulty or broken equipment, scheduling or conducting repairs when needed.
- Used excellent problem-solving abilities to resolve complex issues, including stains, staff shortages and client complaints.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Completed audits and checks to secure office compliance with current legislation.
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe.
Guest Service Executive
Hotel WOW
Indore
01.2018 - 10.2019
- Anticipated guest needs or requirements proactively, addressing problems promptly in order to prevent complaints.
- Observed and immediately managed any incidents which may affect health and safety of team or guests.
- Worked closely with management to discuss problems and strategies for improvement.
- Monitored operations, confirming constant conformance to legal health and safety regulations and requirements.
Guest Service Associate
Sterling Holidays India Resorts LTD
Lonavala
09.2015 - 05.2017
- Managed customer reservations, seeking best-possible prices to maintain excellent customer satisfaction levels.
- Maintained outstanding local cultural knowledge, offering guests up-to-date advice on nearby places and experiences of interest.
- Checked customers in and out promptly and politely, handling payments and processing satisfaction surveys.
Education
Bachelor of Science - Science
Kalinga University
Raipur2021
Diploma In Advance Service Management -
Applied Professional Training
Kolkata2011
Higher Secondary - Science
Panchayat Prahalad College
Nischintakoili, Cuttack2009
High School - Science
Chandra Sekhar High School
Belarnuargain, Odisha2007
Accomplishments
- Received the 'Rock Star' award from Cushman & Wakefield in recognition of Outstanding performance in soft services.
- Received the ' Star of the Year ' award from Wow Hotel, Indore.
- Participated in "All-Star Programm " Conducted by Sterling Holidays.
COMPUTER PROFICIENCY
- MS Powerpoint.
- Email & Teams.
- M.S Office. (M.S PowerPoint, M.S Excel & M.S Word)
- Familiar with ABS software (Auto billing system) for monthly invoicing.
SOFT SKILLS
- Strong writing skills, as well as the ability to communicate verbally clearly and confidently in various situations - both online and in person.
- A creative & fast-thinking person.
- Flexible & Team Player.
- Seek out new assignments and additional job duties
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Odia
Bilingual or Proficient (C2)
HOBBIES
- Technologically savvy
- Love to play cricket
- Swimming
- Bike ridding
PERSONAL DETAILS
Nationality - Indian
DOB - 10th June 1992
Language Known - Odia, Hindi & English
Marital Status - Unmarried
Linked Profile - https://www.linkedin.com/in/jitendar-samal-18490577
Timeline
Facility Executive (Client- Impetus Technologies)
Cushman & Wakefield
10.2019 - Current
Guest Service Executive
Hotel WOW
01.2018 - 10.2019
Guest Service Associate
Sterling Holidays India Resorts LTD
09.2015 - 05.2017
Bachelor of Science - Science
Kalinga University
Diploma In Advance Service Management -
Applied Professional Training
Higher Secondary - Science
Panchayat Prahalad College
High School - Science
Chandra Sekhar High School
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