Jitendra Thakar
Lead Data Analyst – Data Operations
E-104 Pushkar Hill Society, Jasodanagar, Indrapuri Township Ahmedabad
Summary
Data Researcher with over 18 years experience who exhibits a professional demeanor & excellent analytical & interpretation skills. Agile in learning and analyzing large volume of datasets in a challenging fast paced operations. Proficiency in workflow & team management in order to achieve business goals.
Overview
19
19
years of professional experience
Work History
Lead Data Analyst – Data Operations
S&P Global Market Intelligence
11.2006 - Current
- Decipher client question and perform research to provide solution.
- Collection, Standardization and validation of financial & non-financial data from companies published reports.
- Using various tools and techniques to collect data - Company Websites, Stock Exchanges and Regulatory bodies.
- Provide professional, timely and quality support to customer queries.
- Deliver on expected productivity and timeliness targets.
- Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
- Generate Audit Reports of jobs performed by team on periodic basis.
- Red flag any area which can impact the BAU.
- Contribute towards process improvement through RCA.
- Contribute towards reducing client question through KB articles and identifying pattern of client questions.
- Take complete ownership of client question and liaise with multiple teams to resolve the client question
- Provide input and ideas for new collection methods and product enhancements related to the covered content sets.
- Manage workflow of client questions independently.
- Proactively looking for areas to improve overall client experience.
- Proactively looking for procedure/ audit suggestions.
- Involve in Training, and Mentoring on processes and procedures
- Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.
- Be the advocate of the voice of customer and report key insights/trends.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
- Department: Transcript & Events – MGMT
- Tenure: Since November 2006 till date.
Education
MBA - Finance
M.S. University
Baroda 05.2001 -
BBA - Finance
GLS Institute, Gujarat University
Ahmedabad 05.2001 -
Skills
Key Skills
Timeline
Lead Data Analyst – Data Operations
S&P Global Market Intelligence
11.2006 - Current
MBA - Finance
M.S. University
05.2001 -
BBA - Finance
GLS Institute, Gujarat University
05.2001 -
Synopsis
- Proven track record of leading and executing complex projects involving large data.
- Recognized for initiatives in every role and function to bring about change with deep knowledge of data research gained over the years.
- Diligent and Resilient manager who is self-motivated, calm under pressure, adaptable to change and technology.
- Effectively deal with conflicts, solve problems, adaptable & responsive to new situations.
- Ability to stay focused and keep up with continuous and fast-paced growth
Key Result Areas
- Team Management:
- Training & managing individual/large teams for specific project requirements
- Regularly following up with team to keep them motivated to enhance team performance
- Facilitate the group to work in a team environment
- Monitoring performance at the micro-level and ensuring adherence to quality parameters
- Ensuring high quality data collection and matching timelines as per client requirements
- Assisting researchers with valuable inputs
- Promote teamwork to achieve common goals; while encouraging individual contributions
- Process improvement & Workflow Management:
- Support the delivery of service levels and productivity targets for workgroups.
- Work closely with data team to proactively identify issues and take appropriate actions to minimize impact.
- Responsible for automating and maintaining daily service level reports which includes root cause analysis and production of corrective action plans for SL misses.
- Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels
- Work with operational and support teams to effectively plan non-productive time (NPT)
- Evaluate and implement opportunities for improving workflow processes and automation of processes
Course at MLC College for the FICO module
- Well versed with the below functions in SAP / FICO
- Looking for all account payable
- Bank Reconciliation
- Maintain data for advance license
- Preparing of sales invoice
- Details maintain for TDS
- Clearing of GRIR A/c
- G/L Scrutiny
- Passing Bills, as per legal terms of Tax, Excise under SAP system
- Preparing ?C? Forms & 26 Forms.
Synopsis
- Proven track record of leading and executing complex projects involving large data.
- Recognized for initiatives in every role and function to bring about change with deep knowledge of data research gained over the years.
- Diligent and Resilient manager who is self-motivated, calm under pressure, adaptable to change and technology.
- Effectively deal with conflicts, solve problems, adaptable & responsive to new situations.
- Ability to stay focused and keep up with continuous and fast-paced growth
Key Result Areas
- Team Management:
- Training & managing individual/large teams for specific project requirements
- Regularly following up with team to keep them motivated to enhance team performance
- Facilitate the group to work in a team environment
- Monitoring performance at the micro-level and ensuring adherence to quality parameters
- Ensuring high quality data collection and matching timelines as per client requirements
- Assisting researchers with valuable inputs
- Promote teamwork to achieve common goals; while encouraging individual contributions
- Process improvement & Workflow Management:
- Support the delivery of service levels and productivity targets for workgroups.
- Work closely with data team to proactively identify issues and take appropriate actions to minimize impact.
- Responsible for automating and maintaining daily service level reports which includes root cause analysis and production of corrective action plans for SL misses.
- Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels
- Work with operational and support teams to effectively plan non-productive time (NPT)
- Evaluate and implement opportunities for improving workflow processes and automation of processes