Hi, I’m
Jitendra Varma
Team Leader, Travel Operations || Etraveligroup
Mumbai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
years of professional experience
2
years of post-secondary education
Work History
Etraveligroup
Team Leader
01.2021 - Current
Job overview
- Responsible for Team development
- Support team members in their daily tasks.
- Deliver training on job.
- Target setting and evaluate performance.
- Discuss team’s performance with Manager and work on improvements whenever necessary.
- Organize & run regular team meetings and one on ones to groom team members.
- Assess received feedback from clients/colleagues.
- Prepare reports, Discuss/report performance of day/week and special issues - quality wise with Manager.
- Discuss or escalate daily issues and report Day Summary to Manager.
- Ensure team’s effective functioning.
- Talent Engagement and Skill development.
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Etraveligroup (Former Flight Network)
Sr. Travel Consultant
01.2015 - 01.2021
Job overview
- Meet monthly Sales target C$15K (avg sales revenue/Month$18K-22K)
- Customer centric resolution to all client of Flightnetwork.com
- Work with client and get best available rates with best routing
- When there are itinerary issues, to analyze options cost-wise and save the loss for the agency
- Re-Issue and refund Calculation for ticketing team.
Explore.co.uk (Outsourced with Ezeego1 Travel and Tours Limited)
Travel Contractor
11.2014 - 11.2015
Job overview
- Negotiating costs with Ground Agents/suppliers for all group and self-guided product
- Ensuring all product related data (including flights) is loaded accurately and maintained in company systems
- Accountable for managing communication with Ground Agents/suppliers
- When there are itinerary issues, to analyze options cost-wise and once agreed load the revised itinerary into the system and update customers and sales team
- To adhere to Responsible Tourism guidelines
- Obtaining and analyzing quotes from potential new suppliers, then presenting data to the Product Manager
- Creating and maintaining accurate supplier contracts
- Liaising with airline and creating of group airline booking PNR
- Fare loading and construction of fare for the group bookings as per airline contract.
- Negotiated contracts and agreements with vendors, securing favorable terms for the company.
WNS Global Services (Egencia)
Travel Consultant
Job overview
- Ticketing, re-issues and refund
- End to End back-end support
- ADM disputes.
WNS Global Services (Travelocity)
Travel Consultant
08.2013 - 11.2014
Job overview
- To book air, car, hotel, and package reservation
- To Up sell and cross Sell as a Value add on current reservation
- Meet the sales target and customer satisfaction survey target.
Wipro for Singapore Airlines
Travel Consultant
01.2011 - 01.2012
Job overview
- Manage post booking queries
- Pre-departure changes, accommodation & organize complex itineraries
- To Up sell and cross Sell as a Value add on current reservation
- Manage end to end passenger services which also included telephone check-in, revalidation of tickets, exchanges, Schedule Changes, and refunds.
Education
K.J Somaiya College of Science And Commerce (University of Mumbai)Mumbai
Bachelor of Science in Geology (Pending) from Geology
07.2009 - 10.2011
Skills
Time Managementundefined
Timeline
Team Leader
Etraveligroup
01.2021 - Current
Sr. Travel Consultant
Etraveligroup (Former Flight Network)
01.2015 - 01.2021
Travel Contractor
Explore.co.uk (Outsourced with Ezeego1 Travel and Tours Limited)
11.2014 - 11.2015
Travel Consultant
WNS Global Services (Travelocity)
08.2013 - 11.2014
Travel Consultant
Wipro for Singapore Airlines
01.2011 - 01.2012
K.J Somaiya College of Science And Commerce (University of Mumbai)
Bachelor of Science in Geology (Pending) from Geology
07.2009 - 10.2011
Travel Consultant
WNS Global Services (Egencia)
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