Jitendra Verma
DELHI
Summary
Dedicated and versatile MBA professional offering more than 11 years of experience, aspiring for a role of Area Collection Manager in sectors like Banking/NBFC/BPO/Collections Management to explore my skills and continue my professionalism, besides achieving the organisational goals.
Overview
12
12
years of professional experience
Work History
Area Collection Manager
HDFC Bank Ltd.
DELHI
01.2022 - Current
- Managed a team of collection specialists to meet and exceed monthly collection goals by 1% ROR.
- Conducted regular training and performance evaluations to ensure team efficiency and effectiveness.
- Implemented a new collection strategy that increased the money collection.
- Developed and implemented new processes and procedures to streamline the collections process and improve customer satisfaction.
- Handling 4 vendors across the Delhi NCR.
- Maintain the DRR and ROR Effectively manage all customers and vendors related complaints and issues.
- Reviewing of collection feedback on a daily, Weekly, & Monthly basis, etc.
- To ensure that there is adequate Feet on Street availability area-wise/DPD-wise / segment-wise.
- Helping in the Legal process with the Legal Manager. Dealing with customers for Arbitration and Sect-25 C Notice. Handling CRMs escalated by the customer to RBI, Nodal Desk and MD.
- Understanding the customers’ financial condition and providing them with the knowledge of CIBIL, and convincing them to pay the overdue amount.
Collection Manager
KOTAK MAHINDRA BANK LTD
DELHI
09.2019 - 01.2022
- Handling Delhi location, handling Delinquent/WRITE-OFF. Tracking & controlling the delinquency of the Bucket-wise & DPD-wise, and subsequent updating of trails. To allocate and achieve targets from agencies. Effectively manage all customer-related complaints and issues. Highlighting any trends observed in the marketplace and identifying the fraud cases, and escalating the same to seniors. Analysed and evaluated credit data and financial statements to predict risk and make effective collection strategies.
- To maintain data for administrative work related to collection, such as updating delinquent account history, providing and maintaining MIS report, reviewing collection feedback on a daily, Weekly, & Monthly basis, etc. To ensure that there is adequate Feet on Street availability area-wise/ bucket-wise / segment-wise. Maintain the delinquency levels of the assigned portfolio by coordinating with the collection team against the benchmark set.
- Visits to other branches of the Delhi NCR area, resolving customers' queries and issues related to Credit cards as per bank guidelines. Highly focused CD-2 achieved more than the target. Collecting NPA/ Hard Buckets accounts. Strong customer follow-up until the payments are made.
Assistant Manager for Collection & Credit Control
Medbay India Pvt Ltd
NOIDA
08.2018 - 09.2019
- Handling PAN India location, handling Delinquent/WRITE-OFF on Personal and Medical loans portfolio. Tracking & controlling the delinquency of the areas, Bucket-wise & DPD wise and focusing on non-starters. And subsequent updating of trails. To allocate and achieve targets from agencies/ in-house teams. Handling PAN India location, handling Delinquent/WRITE-OFF on Personal and Medical loans portfolio. Tracking & controlling the delinquency of the areas, Bucket-wise & DPD wise and focusing on non-starters. And subsequent updating of trails. To allocate and achieve targets from agencies/ in-house teams. Handling PAN India location, handling Delinquent/WRITE-OFF on Personal and Medical loans portfolio. Tracking & controlling the delinquency of the areas, Bucket-wise & DPD wise and focusing on non-starters. And subsequent updating of trails. To allocate and achieve targets from agencies/ in-house teams.
- To ensure that the collection process and legal guidelines are adhered to. To trace out absconded default customers and initiate recovery, to ensure collection process and legal guidelines are adhered to. To trace out absconded default customers and initiate recovery
- Effectively manage all customer-related complaints and issues. Process payments and refunds
- To identify and manage training needs for the executives. To build relationships with key clients to ensure timely collections are made. Effectively manage all customer-related complaints and issues. Process payments and refunds
- To identify and manage training needs for the executives. To build relationships with key clients to ensure timely collections are made. Effectively manage all customer-related complaints and issues. Process payments and refunds
- To identify and manage training needs for the executives. To build relationships with key clients to ensure timely collections are made. Effectively manage all customer-related complaints and issues. Process payments and refunds
- To identify and manage training needs for the executives. To build relationships with key clients to ensure timely collections are made. Effectively manage all customer-related complaints and issues. Process payments and refunds
Sr. Debt Recovery Agent
ISON BPO PVT LTD
NOIDA
04.2017 - 08.2018
- Monitor accounts to identify outstanding debts
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts.
- Monitor accounts to identify outstanding debts.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts.
- Monitor accounts to identify outstanding debts.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts.
- Monitor accounts to identify outstanding debts.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts
Collection executive
Serco BPO Pvt Ltd (IGS/Teleperformance)
GURGAON
01.2014 - 04.2017
- Monitor accounts to identify outstanding debts. Skip-Tracing the customer by Tracing Tools.
- To achieve the rollout targets on rollbacks and resolutions, month on month.
- Find and contact clients to ask about their overdue payments.
- Update account status records and collection efforts. Monitor accounts to identify outstanding debts. Skip-Tracing the customer by Tracing Tools.
- To achieve the rollout targets on rollbacks and resolutions, month on month.
- Find and contact clients to ask about their overdue payments.
- Update account status records and collection efforts. Monitor accounts to identify outstanding debts. Skip-Tracing the customer by Tracing Tools.
- To achieve the rollout targets on rollbacks and resolutions, month on month.
- Find and contact clients to ask about their overdue payments.
- Update account status records and collection efforts
Education
Bachelor of Legislative Law - LLB
CCS Uni Meerut
DELHI12.2025
MBA - Banking And Finance
Subharti Uni. Meerut
05.2020
BSc - PCM
DBRA Uni. Agra
03.2018
Skills
- Collection Management
- Risk Management
- Team Management
- Vendor Management
- Employee Training
- Policy Development
- Team leadership
- Project management
- Customer service
- Credit risk assessment
- Debt recovery expertise
- Portfolio management
Technical Qualification:-
- DCA: Diploma in Computer Application from NSIC Aligarh.
- DRA: Debt Recovery Agent Examination.
Hobbies and Interests
Listening to music, Watching Movies
ADDITIONAL INFORMATION
- Father’s Name: Lt. Shri L P Verma
- Date of Birth: 10th July 1995
- Nationality: Indian
- Gender Male
- Language Known: English & Hindi
- Marital Status: Married
Timeline
Area Collection Manager
HDFC Bank Ltd.
01.2022 - Current
Collection Manager
KOTAK MAHINDRA BANK LTD
09.2019 - 01.2022
Assistant Manager for Collection & Credit Control
Medbay India Pvt Ltd
08.2018 - 09.2019
Sr. Debt Recovery Agent
ISON BPO PVT LTD
04.2017 - 08.2018
Collection executive
Serco BPO Pvt Ltd (IGS/Teleperformance)
01.2014 - 04.2017
Bachelor of Legislative Law - LLB
CCS Uni Meerut
MBA - Banking And Finance
Subharti Uni. Meerut
BSc - PCM
DBRA Uni. Agra
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