Jitendra Vishwakarma
Thane
Summary
Customer Success and Implementation professional with 10 years of experience in IT. Specializing in SaaS implementation, GST compliance solutions. Proven expertise in client onboarding, requirement gathering, UAT, SQL queries, and cross-functional collaboration. Strong track record of driving customer adoption, resolving technical issues, and delivering successful e-Invoicing and GST solutions across multiple regions.
Overview
11
11
years of professional experience
Work History
Sr. Manager
PKF Proserv Pvt. Ltd. (Hitachi Payments Services Pvt. Ltd.)
12.2025 - Current
- Handling Notice u/s - 133(6).
- GST Assessment (Collaborating with internal team to get the data require by GST officer).
- Ledger extraction and recon with the monthly filed data.
Customer Success Manager
DefMacro Software Pvt. Ltd. (ClearTax)
12.2024 - 08.2025
- Managed customer onboarding, product adoption, and engagement for ClearTax SaaS GST solutions.
- Acted as primary client POC, aligning product capabilities with business goals.
- Handled technical escalations and delivered training on GSTR-1, GSTR-3B, GSTR-6, e-Invoicing and e-Way Bills.
- Collaborated with product and support teams to resolve issues and improve customer experience.
Sr. Executive – Customer Success
Taxilla IT Solutions Pvt. Ltd
10.2019 - 12.2024
- Implemented e-Invoicing solutions across India, Saudi Arabia, and Kenya.
- Led project kick-off meetings, requirement gathering, and implementation coordination.
- Supported GST return filing and GSTR-1 / GSTR-2A reconciliation.
- Conducted UAT, delivered end-user training, and ensured successful project delivery.
Support Executive
Proteus Technologies Pvt. Ltd.
05.2017 - 08.2019
- Deployed business applications, provided post-implementation support, and client training.
- Developed SQL queries for data extraction and reporting.
- Customized reports using Jasper Reports and performed functional testing.
Support Executive
Udyog Software (India) Pvt. Ltd.
12.2014 - 05.2017
- Implemented ERP modules including Sales, Purchase, and Manufacturing.
- Customized reports using Crystal Reports and integrated data from Oracle ERP.
- Managed SQL Server installations, database backups, and troubleshooting.
Education
B.Sc. - Information Technology
Sandesh College of Arts, Commerce and Science
MS-CIT - undefined
Maharashtra State Certificate in Information Technology
Skills
Customer Success Management
SaaS Implementation
GST & e-Invoicing Solutions
SQL Queries
User Acceptance Testing (UAT)
Requirement Gathering
Timeline
Sr. Manager
PKF Proserv Pvt. Ltd. (Hitachi Payments Services Pvt. Ltd.)
12.2025 - Current
Customer Success Manager
DefMacro Software Pvt. Ltd. (ClearTax)
12.2024 - 08.2025
Sr. Executive – Customer Success
Taxilla IT Solutions Pvt. Ltd
10.2019 - 12.2024
Support Executive
Proteus Technologies Pvt. Ltd.
05.2017 - 08.2019
Support Executive
Udyog Software (India) Pvt. Ltd.
12.2014 - 05.2017
MS-CIT - undefined
Maharashtra State Certificate in Information Technology
B.Sc. - Information Technology
Sandesh College of Arts, Commerce and Science