Jitendra Kumar Muwal
sikar
Summary
Dynamic Senior Collections Executive with a proven track record at AU Small Finance Bank, excelling in negotiation strategies and customer relationship management. Successfully trained junior staff, enhancing team performance and achieving significant debt recovery outcomes. Adept at dispute resolution, fostering strong customer connections while ensuring timely payment collections.
Overview
8
8
years of professional experience
Work History
Senior collections executive
AU Small finance bank
sikar
12.2021 - Current
- Trained junior staff on effective collection techniques and customer communication skills.
- Negotiated payment arrangements with customers in order to settle past due accounts.
Collections Agent
Lakshmi associate sikar
sikar
06.2020 - 11.2021
- Managed customer accounts to ensure timely payment collection.
- Maintained accurate records of customer interactions and payment history.
Case collection
dantaramgrah royalty 2018-20
sikar
03.2018 - 03.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Rajasthan State Certificate in Information Technology -
Vardhman Mahaveer Open University
Kota01-2018
Bachelor of Arts -
Rajasthan University
Jaipur03-2015
Diploma in Computer Science -
Board of Technical Education Rajasthan
Jodhpur01-2012
Senior Secondary Examination -
Board of Secondary Education Rajasthan
Ajmer01-2011
Secondary School Examination -
Board of Secondary Education Rajasthan
Ajmer01-2009
Skills
- Negotiation strategies
- Dispute resolution
- Customer relationship management
- Debt recovery techniques
- Strong negotiation skills
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Other useful details
I have been associated with the collection sector for the last 7 year.and during this time I have had the opportunity to work in various areas of collection.
Such as vehicle loan collection, mortgage loan collection, credit card collection, and personal loan collection, I have worked on cases ranging from one to 90 days of DPD.
And for the last two years, I have been working on an NPA case, and the highest pool I have handled so far is Rs 6.30 crore.
Timeline
Senior collections executive
AU Small finance bank
12.2021 - Current
Collections Agent
Lakshmi associate sikar
06.2020 - 11.2021
Case collection
dantaramgrah royalty 2018-20
03.2018 - 03.2020
Rajasthan State Certificate in Information Technology -
Vardhman Mahaveer Open University
Bachelor of Arts -
Rajasthan University
Diploma in Computer Science -
Board of Technical Education Rajasthan
Senior Secondary Examination -
Board of Secondary Education Rajasthan
Secondary School Examination -
Board of Secondary Education Rajasthan
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