Jitendra Kumar Pandey
A-108 Mangal Vihar Colony, Near Dadi Ka Phatak, Murlipura, Jaipur
Summary
Results-driven Fleet Supervisor with extensive experience managing over 50 field executives across North and East India. Proficient in performance metrics, salary processing, and handling multiple projects including Vehicle Field Operations, Phygital (Sales), Quality Check Operations, Mobile Operations, Lab Verifications, and Garage Verifications. Skilled in resolving customer complaints and recruiting field executives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fleet Supervisor
ACKO TECHNOLOGY & SERVICES PRIVATE LIMITED
New Delhi
2021.10 - Current
- Team Management: Supervise and coordinate the activities of over 50 field executives across North and East India, ensuring efficient operations and high performance.
- Project Handling: Manage multiple projects including Vehicle Field Operations, Phygital (Sales), Quality Check Operations, Mobile Operations, Lab Verifications, and Garage Verifications.
- Reporting: Prepare and analyze performance metrics, salary reports, and other critical operational reports to enhance decision-making and strategic planning.
- Customer Service: Address and resolve customer complaints promptly to maintain high levels of customer satisfaction.
- Hiring and Training: Lead the recruitment and training processes for new field executives, ensuring a competent and efficient team.
- Operational Efficiency: Implement best practices and process improvements to optimize field operations and enhance productivity.
Field Executive
ACKO TECHNOLOGY & SERVICES PRIVATE LIMITED
Jaipur
2020.02 - 2021.09
- Pre-Inspection Tasks: Conducted thorough pre-inspection tasks to ensure all vehicles met quality and safety standards before further processing.
- Mobile Operations: Handled mobile tasks efficiently, ensuring timely and accurate completion of all assigned duties.
- Vehicle Pickup & Drop-Off: Coordinated and executed vehicle pickup and drop-off tasks, maintaining high levels of customer satisfaction through reliable and prompt service.
- Customer Interaction: Communicated effectively with customers to provide updates and resolve any issues related to vehicle tasks.
- Documentation: Maintained accurate records of all activities, ensuring transparency and accountability in operations.
Operation Head
M/S Aashi Gifts (Aapno Rajathan)
Jaipur
2013.01 - 2018.07
- Order Processing: Managed end-to-end order processing, ensuring accuracy and timely fulfillment across multiple shopping platforms.
- Order Dispatch Handling: Oversaw the dispatch process, coordinating logistics and ensuring prompt delivery to customers.
- Customer Complaints Handling: Addressed and resolved customer complaints efficiently, maintaining high levels of customer satisfaction.
- Sales Growth: Implemented strategies to increase sales, resulting in significant growth in revenue and market presence on platforms like Amazon, Flipkart, and Snapdeal.
- Inventory Management: Monitored and managed inventory levels to ensure product availability and minimize stockouts.
- Team Leadership: Led and motivated a team to achieve operational excellence and meet company objectives.
Education
Master of Commerce -
University Of Rajasthan
Jaipur2013-04
Skills
- Team Leadership and Motivation
- Performance monitoring and evaluation
- Conflict resolution techniques
- Effective communication abilities
- Quality assurance standards
- Environmental Sustainability Practices
- Cost Reduction
- Operational Efficiency
- Government Regulations
- Fleet Management
- Employee Management
- Customer Relationship Management
- MS Office Suite
- Inspection and quality assurance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- B.sc in Computer Application.
Accomplishments
- Best Supportive Employee Award 2022 (Acko Technology & Services Private Limited).
- Best Supervisor Award 2022 (Acko Technology & Services Private Limited).
Timeline
Fleet Supervisor
ACKO TECHNOLOGY & SERVICES PRIVATE LIMITED
2021.10 - Current
Field Executive
ACKO TECHNOLOGY & SERVICES PRIVATE LIMITED
2020.02 - 2021.09
Operation Head
M/S Aashi Gifts (Aapno Rajathan)
2013.01 - 2018.07
Master of Commerce -
University Of Rajasthan
- B.sc in Computer Application.
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