Jitendra Kumar Singh
Aurangabaad
Summary
Resourceful Facility Manager known for high productivity and efficient task completion. Specialize in operational efficiency, safety compliance, and space optimization to enhance facility performance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and effective team collaboration.
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Overview
26
26
years of professional experience
Work History
Store Facility Manager & Liaison Manager
Aditya Birla Fashion & Retail LTD.
Moradabad
03.2019 - Current
- Taking Care of store facility related work
- Attendance & Compliance
- Coordination With Local Authorities
- Liaison Manager of Pantaloons North divison stores
Operations Manager
SIS India
Bareilly
04.2017 - 03.2019
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Area Security Officer
SIS India
Renusagar & Renukot
04.2015 - 03.2017
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained accurate logs of all security related activities.
- Completed incident reports to record security or loss prevention incidents.
- Searched individuals and baggage for weapons and other prohibited items.
- Observed patrons and customers to quickly address security situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Reported safety hazards for remediation response.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
Assistant Security Officer
SIS India
Lucknow & Renukot
04.2005 - 03.2015
- Provided assistance in resolving disputes between employees and customers on-site as needed.
- Participated in drills conducted periodically to test effectiveness of existing security protocols.
- Organized training sessions for staff members on safety awareness topics such as fire prevention, emergency response plans.
- Coordinated with local police station regarding suspicious activities taking place near the facility.
- Ensured adherence to safety protocols by performing regular inspections of the premises, equipment and personnel.
- Investigated theft cases reported within the premises and provided evidence to authorities when required.
- Maintained records of visitors including their personal details like name, address for future reference.
- Hired, scheduled and supervised team of qualified and effective security officers.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Monitored and documented security team member's punctuality and attendance.
Senior Security Officer
SIS India
Kanpur
04.2002 - 03.2005
- Developed and implemented security policies, procedures, and protocols for the facility.
- Analyzed surveillance footage from cameras around the facility and identified potential threats or issues.
- Maintained accurate records of all incidents, including daily activity logs and reports.
- Coordinated with law enforcement agencies to ensure effective response to criminal activity.
- Conducted investigations into security breaches or suspicious activities.
- Ensured compliance with applicable laws and regulations related to security operations.
- Monitored security personnel, ensured compliance with regulations and responded to emergency situations.
- Assisted in resolving customer disputes in a professional manner.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Security Supervisor
SIS India
Odisha
03.1998 - 03.2002
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored security operations to ensure compliance with established procedures and standards.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Led security team and contributed to on-call shifts.
- Provided security team leadership and contributed to on-call duties.
Education
Bachelor of Arts - Zoology
Daudnagar College
Daudnagar03-2018
Skills
- Employee supervision and task delegation
- Cost-reduction strategies
- Operations Oversight
- Performance Evaluation
- Planning and scheduling
- Equipment installations and maintenance
- Service planning and scheduling
- Space Utilization
- Database Maintenance
- Emergency Preparedness
- Employee Hiring
- Grounds management
Languages
Hindi
First Language
English
Beginner
A1
begali
Beginner
A1
Affiliations
- Playing games ( Volleyball , Cricket )
- Friendly behaviour
Timeline
Store Facility Manager & Liaison Manager
Aditya Birla Fashion & Retail LTD.
03.2019 - Current
Operations Manager
SIS India
04.2017 - 03.2019
Area Security Officer
SIS India
04.2015 - 03.2017
Assistant Security Officer
SIS India
04.2005 - 03.2015
Senior Security Officer
SIS India
04.2002 - 03.2005
Security Supervisor
SIS India
03.1998 - 03.2002
Bachelor of Arts - Zoology
Daudnagar College
Similar Profiles
.jpeg&q=70 "Digvijay Singh Guleria")
Digvijay Singh GuleriaDigvijay Singh Guleria
ADVISOR at THE COLLECTIVE, ADITYA BIRLA FASHION & RETAIL LTD. INDIA'S LARGEST LUXURY RETAILADVISOR at THE COLLECTIVE, ADITYA BIRLA FASHION & RETAIL LTD. INDIA'S LARGEST LUXURY RETAIL
Vinay KumarVinay Kumar
VM Head - South Zone (DGM) at Pantaloons - Aditya Birla Fashion & Retail LimitedVM Head - South Zone (DGM) at Pantaloons - Aditya Birla Fashion & Retail Limited
Shubham SinghShubham Singh
Assistant Store Manager at Aditya Birla Fashion & Retail Ltd.Assistant Store Manager at Aditya Birla Fashion & Retail Ltd.