Jitesh Bharat Parmar
Incident Manager
Navi Mumbai ,Maharashtra
Summary
Dynamic professional with over 15 years of extensive experience in Telecom OSP NOC Operations, specializing in ITSM and ITOM ticketing tools implementation. Proven track record in NOC NMS consulting, API integration, and process improvement aligned with ITIL best practices. Demonstrated success in managing major incidents, project delivery, and compliance with RFP standards. Adept in vendor coordination and cost management for both Capex and Opex to drive operational efficiency.
Technical Expertise: ITIL Process expertise through ITOM ticketing tools of HPSM/Micro Focus: NNMi,TeMIP,OBM, NA, BVD, Optic DL, SMAX, uCMDB etc. API integration, NMS deployment & its logic implementation ,Network Automation , Cloud Partner co-ordination,Telecom Infra Utility & NLD , Collector fiber fault monitoring & trouble shooting though transport OTN equipment DXC5430, 6500,DWDM PSS32, PSS4, ONMSi, FTTX, Infra Utility & Fiber network Management ,IP-MPLS network , Firewall ,Switch, OTL, ONT deployment
Overview
16
16
years of professional experience
1
1
Certification
Work History
NOC Manager
Maharashtra Information Technology Corporation Limited
Navi Mumbai
03.2023 - Current
- Working on the central government’s one of the biggest rural telecom projects implemented in a phased manner to all Gram Panchayats (approximately 250,000) in the country for providing non-discriminatory access to broadband connectivity.
- ITIL process implementation through Incident, Problem, and Change Management for effective NOC operations.
- Monitor, manage, and mentor the network operations center (Maharashtra State - NOC) of the BharatNET Phase-II Project.
- Professional hands-on experience in the implementation and deployment of Micro Focus and HP network monitoring ticketing ITOM (Information Technology Operation Management) tools NNMi, Optic DL, NA, OPS Bridge, uCMDB, OBM, SMAX, API integration, OSS, BSS, CRM integration, EMS RFMS-ONMSi, BVD, etc.
- Developing the scope of work (SOW) and ensuring its compliance, as well as implementing standard operating procedures (SOPs) for the NOC operations in line with RFP compliance.
- Represent the first stage of escalation for major and catastrophic incidents.
- Coordinate with the OEM,Cloud Partner, stakeholders, and NOC Network team for configuring the MPLS network.
- Maintaining network devices, such as routers, switches, and firewalls from different OEMs like Cisco, Juniper, Palo Alto, etc.
- Accountable for the overall quality of the process, and oversees the management of, and compliance with, the procedures, data models, policies, and technologies associated with the process.
- Responsible for the effective implementation of the Incident Management process and carries out the respective reporting procedure through web- and app-based automation.
Deputy Manager
Reliance Jio Infocom Limited
Navi Mumbai
10.2013 - 02.2023
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology are reviewed and enhanced where applicable.
- Responsible for leading the OSP NOC network operations team for Fiber and Infra Utility: incident, fault, change, and planned event management.
- Collaborate with the industry partner teams and cross-functional teams to build efficiencies and enhance the customer experience through business analysis tools and automation techniques.
- Ensure intercity, intracity, and FTTX fiber faults are raised through OSS ticketing tools in a timely manner and informed to the field team within MTTN, and follow the escalation process to get them restored as per SLA.
- Floor management, team rostering, and managing 24x7 NOC/service desk availability, including coordination of off-hours support staff for the field team.
- Identify, initiate, schedule, and conduct incident reviews.
- Initiating a bridge call for critical outages and faults in the network, ensure all teams are engaged, are providing timely updates, and confirm all customer communications and updates are sent as per incident management guidelines.
- Ensure coordination of team members, and work allocation to all team members for efficient output, and ensure 100% network surveillance monitoring of all nodes is achieved or not.
- Orchestrates change within the ops group, and provides regular communication updates on progress against performance targets.
- Ensure minimal system failures, business impact, and reduce unplanned outages that take place in the network.
- Create actionable points and RCA for recurring network faults, for smooth improvement of network performance.
Senior Engineer
VIOM NETWORKS LTD
Mumbai
11.2010 - 02.2013
- Company Overview: (Formerly known as Wireless Tata Tele Info Service Limited)
- Ensure site uptime as per the agreed SLA and circle KPIs of 99.95% and above.
- Create actionable points and RCA for recurring network faults, for smooth improvement of network performance.
- Regular site visits, coordination, and strong follow-up with the vendor team to control and monitor day-to-day activities such as preventative maintenance and breakdown maintenance of DG, PIU, BB, AC, SMPS, FCU, SMPS, and other infra equipment, EB bill payment on time, planned activities, site housekeeping, site upgradation, and daily outage analysis.
- Vendor management, including monthly reviews, vendor performance analysis, streamlining the Opex vendor payment, invoice tracking, and ensuring timely payments to all Opex vendors by regular follow-ups with SCM and Finance.
- Coordination with the SCM and Finance teams for AMC, R&M activities, vendor payments, access issue resolution, and replacement procurements by raising NFA and PR from the circle, getting approval, and arranging POs for timely payments.
- Agreement renewal and LOI signing for a new sharing operator by negotiating rates and contracts with concerned site owners.
- Analysis of security, R&M, and AMC costs, and implementing cost control measures at the circle.
- Resource planning and deployment for smooth network operations.
- Business development involves daily interaction with operators and convincing them to share new strategies to increase the tenancy ratio and profitability.
- Checking legal conditions, technical, and commercial feasibility of contracts, and floating inquiries.
- Liaison with various regulatory authorities, such as the pollution control board and municipal corporations, to resolve legal issues.
Assistant Technical Manager Operations
Pandav Electricals Pvt Ltd
Aurangabad
12.2009 - 10.2010
- Company Overview: Associate vendor of Indus Tower Ltd.
- To maintain the mobile network of Idea, Airtel, and Vodafone operators, and to maintain infrastructure availability as per SLA of 99.95% and above.
- Follow up with the OEM vendor to solve utility-related issues.
- Maintain the daily fault report, i.e., DFR, of site issues, and take the follow-up with the respective vendors to get it resolved.
- Coordinates with all site engineers, supervisors, and technicians for proper PM at the site.
- Review and analyze the outages, carry out a root cause analysis, and draw action plans with timelines to eliminate outages.
- Review and analyze the repeated failure cases, and take immediate corrective and preventive actions to avoid any repeated failures.
Project Coordinator
Inox Services
Pune
05.2009 - 11.2009
- To manage and control operational resources and costs.
- Ensure the project runs as per the project plan.
- Maintain the daily, weekly project plan dashboard.
- Plan I & C of HT, LT caves panel, UPS, BB,DG, Chillers, SMPS, AHU, PAC, and HVAC work.
- Study SLD of Electrical and Civil Engineering drawings, prepare the BOQ as per them, and take proper approval from the customer on quality and change request plans.
- Negotiating contracts, purchase prices, and credit terms with suppliers.
- Continuously measure and control project progress, and be responsible for completing the project on schedule and within budget.
- Develop a negotiation strategy that delivers against business objectives, and achieves sustainable relationships with suppliers.
- Implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions.
- Responsible for inventory control, analyzing the capability of vendors, and aligning it with company requirements.
Quality Assurance Engineer
Intelux Electronics Pvt Ltd
Pune
09.2008 - 04.2009
- Analysis, preparation of test cases, and execution of test cases for testing the Power Interface Unit (PIU), which is an automation unit in telecom towers.
- Coordinating with the quality team to obtain ISO certification, such as OHSAS 18001 and EHS.
- Adapting and implementing measures for maintaining quality standards and specifications of products.
- Conducting process capability and study defect analysis to identify the areas of rejections in quality failures, and implementing appropriate corrective measures for improving the quality.
Education
PGDBA - Operations
Symbiosis Institute of Management
Pune01.2014
Bachelor of Engineering - Electronics & Telecommunication
M G M Jawaharlal Nehru Engineering College
Aurangabad, Maharashtra01.2008
HSC - Science
Amravati Board
01.2004
SSC -
Liladhar Bhojraj School
Malkapur, Maharashtra01.2002
Skills
- Incident management
- ITIL framework
- NOC NMS Consultant
- ITSM/ITOM tools deployment
- Project management
- API integration
- Network monitoring
- Technical leadership
- Fiber and IP MPLS network troubleshooting
- Firewall and NOC security compliance
- OSS, BSS, CRM tools integration
- Performance analysis
- SLA management
- Escalation management
- Reports and documentation
- Client relationships
- Process improvement
- Strategic growth management
- Disaster recovery
- Training and mentoring
Certification
- ITIL V3 Foundation Edition 2011 Certified
- CCNA Certified
- IBM Certified Diploma in Software Testing
Passport Validity
25/07/19 to 24/07/29
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
- Pan Number: AWKPP4104C
- Passport Number: T6818431
- Date of Birth: 16/12/85
- Marital Status: Married
- Religion: Indian
Timeline
NOC Manager
Maharashtra Information Technology Corporation Limited
03.2023 - Current
Deputy Manager
Reliance Jio Infocom Limited
10.2013 - 02.2023
Senior Engineer
VIOM NETWORKS LTD
11.2010 - 02.2013
Assistant Technical Manager Operations
Pandav Electricals Pvt Ltd
12.2009 - 10.2010
Project Coordinator
Inox Services
05.2009 - 11.2009
Quality Assurance Engineer
Intelux Electronics Pvt Ltd
09.2008 - 04.2009
- ITIL V3 Foundation Edition 2011 Certified
- CCNA Certified
- IBM Certified Diploma in Software Testing
PGDBA - Operations
Symbiosis Institute of Management
Bachelor of Engineering - Electronics & Telecommunication
M G M Jawaharlal Nehru Engineering College
HSC - Science
Amravati Board
SSC -
Liladhar Bhojraj School
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