Jitesh Chenthamara
Gurugram
Summary
A versatile, accomplished & goal-oriented professional with over 18 years of experience in Hotel Operations, City & Luxury Hotels, Estate Management, Facility & Services and People Management with proven track record of delivering consistent business results through adept leadership and application of sound management practice.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FMS
Delhi International Airport Limited
06.2019 - Current
- Established and Perform end-to-end Facility and Estate Management operations for Corporate Office and Hospitality division, covering approximately 9 lakh square feet of office spaces and 18 lakh square feet of sporting complex, Chairman Estates, guest houses, Employee accommodation's and Townships.
- Preparing, Monitoring and controlling FMS AOP for FY, Endeavor to restrict budgets within approved limits by identifying FMS functional streams for cost rationalization Budget Vs Actual
- FMS Operations – planning, developing & implementing the deliverable services and facilities in line with the organizational goals and vision.
- SLAs, Customer feedback, Ensuring adherence to FMS policies and procedures (SOPs), to ensure reduction & having minimal deviation in Audit reports by Standardizing facilities and services as per the company policy and maintaining accuracy in processing and streamlining documentation.
- No. of deviations, non-conformance reports Improve work environment by provisioning and maintaining necessary infrastructure, services & facilities viz. employee facilities, accommodation facilities, transportation, asset management, lease management, EEMC, Concierge services, Meeting rooms, canteen & cafeterias etc. and standardizing the same.
- Ensure timeliness, cost effectiveness and accuracy in Travel, accommodation and movement operations and making it hassle-free for users.
- Liaise with all levels of staff, management team, stakeholders and suppliers including other departments for day to day operational issues.
- Maintain good IR with concerned and ensure employee involvement Employee satisfaction survey results and Promote culture of continuous improvement, safety awareness and team development.
- Co-ordination and monitoring special projects by management and stake holders.
- Monitoring safety and health standards. Ensuring frequent inspections and corrective actions are carried out.
- Ensuring high quality services, resulted in guest delight and optimum resource utilization for maximum service quality
- Providing maximum customer satisfaction both Internal & External by closely interacting with in-house and potential guests to understand their requirements and customized the product and services accordingly
- Liaising with local and Government authorities to ensure smooth operations & compliance to government regulations
- Developed and implemented preventive maintenance procedures
AVP
The Postcard Hotels & Resorts
08.2018 - 06.2019
- Successfully launched brand, delivered three luxury boutique hotels in 7 months and initiated projects of 3 more hotels.
- Led operational and project management process while coordinating with several stakeholders from all level
- Planned individual / team assignments to achieve the preset goals within quality & cost parameters
- Monitored staffing levels of Sections; ensuring that staff of Each Section adheres to department’s operational strategies
- Conducted hygiene inspections and audits of entire facility and conveying feedback to operating staff for any discrepancies in standardized norms
- Performed regular / physical check for inventory of food supplies, assessing projected needs and ordering food supplies for daily operations
- Executed policies & procedures in the operating systems to achieve greater customer delight
- Organized staff training, making duty rosters, setting objectives for entire team
- Recognized staff by giving incentives; delivering high quality standards through continuous supervision and training
- Developed long-term partnerships with local suppliers, managing day-to-day supplies performance of vendors to ensure meeting of service, cost, delivery and quality norms
- Helped VPs add value and growth to annual sales volume
- Identified and resolved issues between employees, promoting better collaboration and mutual respect
- Collaborated with VPs in order to grow business partners through prospecting, and follow-up activities
- Communicated business concepts and expected functional behavior to developers and other stakeholders
- Monitored industry trends, keeping current on latest changes and competition in industry
Associate General Manager Facilities
GMR Group
06.2016 - 07.2018
- Spearheading end-to-end facility operations for 22 acres including Farmhouses, Office, Sports Area, Cafeteria and various other new projects in collaboration with partners
- Cultivating a workforce of 200+ members & supervising on-ground operations, developing & implementing SOPs for the facility
- Providing high-quality services for delightful guest experience while ensuring optimum resource utilization for maximum service quality
- Cooperating with operating staff for securing upkeep of entire Facilities Estates and Office Spaces in perfect order
- Accomplishing business targets, guest standards & ratings as per company guidelines and making improvements
- Pioneering design and furnishings improvements and/or renovations based on thorough cost-effectiveness and serviceability analysis & proposing major changes to the top management and stake holders.
- Creating budget proposals for new facilities and operating approved budget with authority to utilize funds within budget limits
- Evaluating policies and priorities, renovation cycle, purchases, damage assessments and related operations while recommending modifications as per changing trends
- Overseeing cost control, financial budgeting & forecasting, inventory control, MIS, and P&L account finalization of the department
- Liaising with Government authorities to ensure smooth operations & compliance
- Heading people management policies while harmonizing employee planning, recruitment, selection, induction and engagement activities
- Delivering maximum customer satisfaction by understanding guests' requirements and customizing experience accordingly
- Aiding Purchasing Manager in formulating & implementing purchasing procedures
Executive Housekeeper (Departmental Head)
The Oberoi Bangalore
01.2013 - 01.2016
- Was part of initiation and execution of Digivalet, and IT bases service for creating memorable and hassle free experience to guest from within room.
Executive Housekeeper (Departmental Head)
The Oberoi Vanyavilas, Tents
01.2012 - 01.2013
- Achieved the Highest LQA (mystery audit) score in india
Housekeeper
Trident Bandra Kurla
01.2011 - 01.2012
- Handling the Clubfloor and other related luxury services for premium guests.
Executive Housekeeper (Departmental Head)
The Oberoi, 27 Cabin Luxury Nile Cruiser
01.2009 - 01.2011
- Achieved the Highest Revenue for the year amount all the Oberoi Hotels and Resorts, India and Internationa.
Manager Housekeeping
The Oberoi
01.2008 - 01.2009
- Selected for an international posting to head the department
Laundry Supervisor
The Trident
01.2005 - 01.2006
- Managed to get promoted in short span of 14 months.
- We achieved breakeven of hotel in span of 23 months,
Housekeeping Assistant
The Trident
01.2004 - 01.2005
- Pre- Opening experience as fresher and performed to the best and was awarded Employee of the Year.
Education
Post Graduate Diploma - Housekeeping Management
Oberoi School for Learning & Development
2008
Post Graduate Diploma - Hotel Management
IHM
2004
Bachelor of Science - undefined
Kakatiya University
2002
Skills
- Office Administration
- Employee Health & safety Management
- Managing Performance
- Team Leadership and Capability Building
- Execution and Operational Excellence
- Problem Solving & Analytical Thinking
- Capability Building
- Stakeholder Focus
- Teamwork & Interpersonal influence
- Planning & Decision Making
- Managing Change and ambiguity by creating Win-Win
- Learning Ability
Certification
- Six Sigma Certification from the council.
- The seven secrets of Responsive Leadership.
- Project management from Google.
- Standard First Aid,CPR and AED from Apollo Hospitals
- Management Development Program from MDI Gurugram.
- Supervisory Development Program from Oberoi Hotel and resorts
- Certified Departmental Trainer from Oberoi Hotels and Resorts.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Telugu
Intermediate (B1)
Spanish
Elementary (A2)
Arabic
Elementary (A2)
Timeline
FMS
Delhi International Airport Limited
06.2019 - Current
AVP
The Postcard Hotels & Resorts
08.2018 - 06.2019
Associate General Manager Facilities
GMR Group
06.2016 - 07.2018
Executive Housekeeper (Departmental Head)
The Oberoi Bangalore
01.2013 - 01.2016
Executive Housekeeper (Departmental Head)
The Oberoi Vanyavilas, Tents
01.2012 - 01.2013
Housekeeper
Trident Bandra Kurla
01.2011 - 01.2012
Executive Housekeeper (Departmental Head)
The Oberoi, 27 Cabin Luxury Nile Cruiser
01.2009 - 01.2011
Manager Housekeeping
The Oberoi
01.2008 - 01.2009
Laundry Supervisor
The Trident
01.2005 - 01.2006
Housekeeping Assistant
The Trident
01.2004 - 01.2005
Post Graduate Diploma - Housekeeping Management
Oberoi School for Learning & Development
Post Graduate Diploma - Hotel Management
IHM
Bachelor of Science - undefined
Kakatiya University
- Six Sigma Certification from the council.
- The seven secrets of Responsive Leadership.
- Project management from Google.
- Standard First Aid,CPR and AED from Apollo Hospitals
- Management Development Program from MDI Gurugram.
- Supervisory Development Program from Oberoi Hotel and resorts
- Certified Departmental Trainer from Oberoi Hotels and Resorts.
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