Summary
Overview
Work History
Education
Skills
Projects
Certification
Training
Awards
Timeline
Generic
Jitesh Choudhari

Jitesh Choudhari

Pune

Summary

Results-driven ServiceNow Administrator with proven expertise in portal development and Scrum Master responsibilities. Demonstrated ability to customize ServiceNow instances to align with organizational goals, create user-friendly interfaces, and lead Agile teams through successful project sprints. Strong communication and problem-solving skills enhance collaboration and ensure the delivery of strategic technical solutions. Experienced in client engagement through on-site initiatives in Finland, driving project success and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Technical Lead

Tietoevry
Pune
11.2013 - Current
  • Configured and customized ServiceNow instances to align with organizational needs, including IT service management.
  • Managed user access, roles, and permissions, ensuring compliance with security policies and regulatory requirements
  • Developed and maintained workflows, forms, and fields to optimize processes and improve efficiency
  • Implemented incident, problem, and change management processes, reducing resolution times
  • Designed and managed service catalogs to streamline service request fulfillment and improve user experience
  • Created custom reports, dashboards, and analytics to monitor key performance indicators and drive data-driven decision-making
  • Designed and developed intuitive and user-friendly service portals using HTML, CSS, and JavaScript
  • Utilized AngularJS frameworks to build dynamic, responsive portal interfaces.
  • Created custom widgets and components to enhance portal functionality and improve usability.
  • Integrated external systems and data sources into ServiceNow portals using ServiceNow APIs.
  • Implemented UX design principles to optimize portal layout, navigation, and user interaction
  • Collaborated with cross-functional teams to gather requirements, prioritize features, and deliver solutions that meet business needs.
  • Facilitated Agile development teams in adhering to Scrum principles and practices, including daily stand-up meetings, sprint planning, sprint review, and retrospectives.
  • Coached team members on Agile methodologies, fostering a culture of continuous improvement and collaboration.
  • Identified and addressed impediments to team progress, working closely with stakeholders to find solutions, and remove roadblocks.
  • Collaborated with product owners to prioritize backlog items, and ensure alignment with business objectives.
  • Monitored team performance metrics, including sprint velocity and burndown, and adjusted to optimize productivity and delivery.
  • Led by example, demonstrating commitment to Agile values and principles, and promoting a positive team culture of transparency, accountability, and empowerment.
  • Provided ongoing support and maintenance for ServiceNow portals, resolving issues, and implementing enhancements as required.

Lead Software Engineer

Tietoevry
Pune
11.2013 - Current
  • Utilized SharePoint Technology in constructing CMS websites for Metsagroup Client
  • Proficient in managing AMC for Metsagroup Project, overseeing more than 7 websites on a daily basis for incident handling and enhancements
  • Collaborated with Developers and the Frontend Team to implement New Features, encompassing design, testing, and Deployment timelines
  • Led development projects, involving scope clarification, scrum team organization, and resolution of capacity and timeline conflicts
  • Ensured applications were maintained per SLA and aligned with the business needs of involved Business Unit(s) and the organization
  • Executed tests as defined in integration test specifications, documenting any failures and conducting fault diagnosis
  • Shared responsibility for activities to ensure proper functioning and operation of applications
  • Projects Delivered – Metsagroup.com (Forest, Wood, Fiber, Board, Tissue), katrin.com

Senior Software Developer

ICERTIS
Pune
09.2013 - 11.2013
  • Worked as Senior Software developer for Contract Management System
  • Writing Code for Different Modules
  • Capture software changes and releases using version control system
  • Apply accepted programming standards and best practices
  • Define and implement unit and system test procedures
  • Work with tech lead to ensure you have a clear understanding of the design of new products or feature enhancements/changes to existing product
  • Project Delivered – Transport Contract Management Product

Senior Software Engineer

Tieto
Pune
09.2010 - 08.2013
  • Contribute to Outokumpu product development team in moving our leading software solutions
  • Use state-of-the-art front-end development technologies and best practices to deliver implementation
  • Schedule, conduct and participate in design reviews
  • Prepare work estimates for assigned task
  • Completes all work according to schedule requirements
  • Prepare design note(s) per group standards based on an approved set of requirements
  • Assessing business requirements and making recommendations on the use of SharePoint and system integrations
  • Providing guidance to SharePoint offshore development team on SharePoint development, administration, security, content management and best practices
  • Communicating technical recommendations and project status to stakeholders and senior management
  • Ensuring project deliverables are completed on time, within scope, and within budget
  • Works with system analysts and product management for the successful completion of a project
  • Interact with Stakeholders to gather requirements and build prototypes or solutions based on the Business requirements using best practices and patterns of 'out of the box'
  • Projects Delivered: Outokumpu.com, kemira.com, metso.com

Senior Software Engineer

Euronet Worldwide
Pune
02.2010 - 08.2010
  • Worked on RIA Solution Payment Gateway Application using .net and HTML and CSS
  • Measure and resolve performance bottlenecks, using tools like Chrome DevTools, Lighthouse, Webpage test, or custom tooling
  • Implement Graph and chart-based UI applications and work with complex/varied data structures
  • Promptly investigate and fix issues and ensure they do not resurface in the future, make sure our releases happen with zero downtime for our end-users
  • Project Delivered: RIA Payment Solution

Web Developer

Bitwise Inc.
Pune
03.2007 - 02.2010
  • Developing new features and user interfaces from wireframe models
  • Create basic application interaction flow and required visual assets
  • Ensuring the best performance and user experience of the application, fixing bugs, performance issues
  • Work with product managers, engineering managers, and program managers to ensure UI specification and scope alignment
  • Projects Delivered: Discovery Card Web Solutions, Time Sheet Management

Education

Bachelor’s degree -

Pune University
Pune
03.2002

Diploma in Web Engineering -

Arena Multimedia
Pune
01.2002

Skills

  • Configuration Management
  • User Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog Management
  • Reporting and Analytics
  • Integration
  • Scripting
  • Front-End Development
  • Frameworks (AngularJS/Angular)
  • Widget Development
  • UX Design
  • Collaboration
  • Agile Methodologies
  • Facilitation
  • Coaching
  • Conflict Resolution
  • Prioritization
  • Stakeholder Management
  • Continuous Improvement
  • Communication

Projects

  • Tietoevry Service Channel (Product) - Based on ServiceNow Service Portal and ITMS Module.
  • Metsagroup.com (Forest, Wood, Fiber, Board, Tissue), katrin.com - Sharepoint
  • Transport Contract Management Product - .net
  • Outokumpu.com, kemira.com, metso.com - Sharepoint
  • RIA Payment Solution - .net
  • Discovery Card Web Solutions, Time Sheet Management - Java, .net

Certification

Certified Scrum Master, 09/01/21

Training

  • ServiceNow Certified System Administrator (CSA) Training
  • ServiceNow Service Portal Development
  • Agile Framework
  • Assertiveness
  • Conflict Management
  • Time Management

Awards

  • Pat on the Back Award – Employee of the Month – Valuable Contribution in Project – Tietoevry
  • Pat on the Back Award – Achieving Milestone Goals for the Team - Tietoevry
  • Excellence Award – Bitwise

Timeline

Senior Technical Lead

Tietoevry
11.2013 - Current

Lead Software Engineer

Tietoevry
11.2013 - Current

Senior Software Developer

ICERTIS
09.2013 - 11.2013

Senior Software Engineer

Tieto
09.2010 - 08.2013

Senior Software Engineer

Euronet Worldwide
02.2010 - 08.2010

Web Developer

Bitwise Inc.
03.2007 - 02.2010

Bachelor’s degree -

Pune University

Diploma in Web Engineering -

Arena Multimedia

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Jitesh Choudhari