Jitesh Hira
Senior Manager- Product & Operations
Mumbai
Summary
Deliberate Product Director with creativity in big-picture product implementation for large customer base across region. Research and strategic product planning expert through collaborative leadership and customer polling. Dynamic and adaptable roadmap leader for delivery of highly successful products with projected market demand and company growth as guiding principles. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Product Manager
XED
Mumbai
04.2022 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Created product positioning strategies designed to achieve optimal market penetration.
- Monitored market trends and competitor performance to update promotional strategies.
- Provided training and support to sales team members.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Managed cross-functional reliability team that reduced product failures at customer sites by 18%.
- Compiled product and customer data to generate informed profit projections.
Manager of Operations
Better.com
Delhi
11.2021 - 03.2022
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Senior Manager, Projects
Whitehat Jr
Mumbai
12.2019 - 10.2021
- Provided strong leadership to enhance team productivity and morale.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented and developed operational standards, policies and procedures.
- Recommended and implemented successful strategies to maximize revenue.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented productivity benchmarks across all departments to maximize company revenue.
Team Leader
Pepperfry.com
Mumbai
01.2015 - 11.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided backup support for organizational leadership.
- Participated in cross-functional team-building activities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
VES Institute Of Technology
Mumbai 07.2009 - 06.2012
B-tech - Computer Science
VES Institute Of Technnology
Mumbai 07.2012 - 06.2015
Skills
Research and trend analysis
Accomplishments
- Collaborated with team of 100+ in the development of Mobile launch during my experience in Whitehar Jr
- Resolved product issue through consumer testing.
- Supervised team of 150+ staff members.
- Over the past 5 years, successfully completed 6 projects
from start to finish, 10% reduction in refunds - Maintained a customer satisfaction rate of 95% for 2015.
- Hall of Fame- June 2020 & January 2021.
- Employee of the month(10 times over a 5 years period)
Certification
Professional Certification In Product Management
Timeline
Senior Product Manager
XED
04.2022 - Current
Manager of Operations
Better.com
11.2021 - 03.2022
IAPM - Certified Junior Project Manager
11-2021
Professional Certification In Product Management
11-2020
Senior Manager, Projects
Whitehat Jr
12.2019 - 10.2021
CCBA® Certification Training
10-2019
Lean Six Sigma Green Belt Certification Training Course
08-2018
Team Leader
Pepperfry.com
01.2015 - 11.2019
B-tech - Computer Science
VES Institute Of Technnology
07.2012 - 06.2015
High School Diploma -
VES Institute Of Technology
07.2009 - 06.2012
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