Jitesh Kumar
Noida
Summary
Accomplished Senior Member of Technical Staff with a proven track record at Mavenir Systems, specializing in telecom domain expertise, particularly in Configurations Management and Business Analysis. Demonstrated success in integrating BSS catalogues with CRM systems, enhancing customer offerings, and deploying 4G and 5G technologies. Skilled in RED HAT Certified System Administration and adept at leading cross-functional teams to exceed project goals.
Overview
11
11
years of professional experience
Work History
Senior Member of Technical Staff – II
Mavenir Systems Private Limited
Gurgaon
02.2024 - Current
- Extensive experience in the telecom domain, with expertise in Configurations Management, Business Analysis, Incident Management, Automation, and integrating BSS catalogues with CRM systems
- Expertise in configuring rate plans, discounts, and promotional offers within BSS catalogues to align with business strategies and enhance customer offerings
- Successfully integrated BSS catalogues with Customer Relationship Management (CRM) systems to synchronize customer data and ensure a seamless customer experience across platforms
- Creation of Diameter Peers, Diameter Routes, NRF configuration on Service Manager GUI
- Analysis of issues, identifying risks/gaps, and developing risk mitigation plans
- Managing and supervising the project rollout for OCS and PCRF deployment, integration, and testing of 4G, and 5G over CNF
Technical Lead
Sterlite Technologies Limited
Gurgaon
07.2022 - 02.2024
- Getting involved with the Customer Managed Services Team, for the proper understanding and preparation of MOP for the Integration of NPC/PCF
- Verifying the existing configurations and sharing the details with the customer to get a go-ahead from the customer for Integration
- Performing acceptance testing with the customer-managed services team
- Creation of Diameter Peers, Diameter Routes, NRF configuration on Service Manager GUI
- Analysis of issues, identifying risks/gaps, and developing risk mitigation plans
- Managing and supervising the project rollout for OCS and PCRF deployment, integration, and testing of 4G, and 5G over CNF & VNF platform
- Regular interaction with Customers for understanding their Network and Services Delivery requirements
- Critical/priority issue handling and solution discussion with L2/L3/L4 teams
Senior Solution Engineer
Infinite Computer Solutions
Gurgaon
11.2021 - 07.2022
- Company Overview: COMAST, US
- Getting involved with the Customer Managed Services Team, for the proper understanding and preparation of MOP for the Integration of NCC/CHF
- Verifying the existing configurations and sharing the details with the customer to get a go-ahead from the customer for Integration
- Integration of CHF with core and other charging nodes
- Configuration of CHF as per the customer’s requirements
- Performing acceptance testing with the customer-managed services team
- Understanding the whole network architecture/topology and finalizing the product solution and LLD inputs, viz
- Dimensioning, configurations, and network design
- Analysis of issues, identifying risks/gaps, and developing risk mitigation plans
- COMAST, US
Domain Support Specialist
Ericsson India Global Services Pvt. Ltd
11.2018 - 11.2021
- Responsible for charging and rating of voice, data, and recharges for prepaid and postpaid.
- Execution, verification, and documentation (acceptance testing) of test cases to ensure proper functionality of newly integrated nodes before going live.
- Ensures voice, data, and LTE call scenarios, SMS, recharge, system performance, backup, and system health checks during maintenance activity.
- Responsible for subscriber provisioning, updates, and deletion, i.e., payment, adjustment, refill, PAM, and life-cycle notifications, etc.
- Ensures capacity reports, CDR generation, mediation, and transfer to the customer.
- Hands-on experience with performing system administration tasks such as scheduling jobs using crontab, creating swap memory, taking filesystem backups, performing health check-ups, and monitoring hardware utilization on Linux-based servers.
- Provide primary system administration, configuration, and troubleshooting of the Linux/Solaris environment, and performance issues
Senior Executive
Bharti Airtel Ltd
12.2017 - 11.2018
- Ensuring configurations for all PAN India Airtel Prepaid plans
- Responsible for Tariff & AIR configurations
- Knowledge of Tariff components: Card Group, Offer id, DA, Service Class, etc
- Coordinate with different vendors (Ericsson, Huawei, IBM, M-Carbon, etc.) for the configuration
- Responsible for the configuration of Value-added services (Hello tunes, Games, Wallpaper, etc.) on Subscription Engine & TWSS (IBM)
- PAN India Airtel plans on different platforms like LAPU, FDP, MAMO, Netxcell, MCarbon
Customer Support Engineer
Nokia Solutions & Networks India Pvt. Ltd
12.2016 - 12.2017
- Company Overview: (Payroll of Evolve Technologies & Services Pvt
- Ltd.)
- Health Checks of the IN nodes i.e., CPU utilization, Memory utilization, and Hard Disk utilization
- Taking the trace for a solution and troubleshooting the problem related to charging
- Schedules back-ups on the database of IN
- Managing subscriber services by providing relations between products and plans
- Performing the major activities related to any hardware replacement in Sun server & Storage
- Providing solutions to customer queries related to Tariff or charging system
- Communication operational problems to third-party vendors
- (Payroll of Evolve Technologies & Services Pvt
- Ltd.)
IN Engineer
MTS IN India
02.2016 - 12.2016
- O&M of IN Nodes for Huawei
- Health Checks of the IN nodes i.e
- CPU utilization, Memory utilization, Hard Disk utilization
- Configurations in products, service, and sub-service level in Huawei SMAP
- Testing of all IN nodes CDR after configuration
- Managing subscriber services by providing a relation between products and plans
- Handling daily complaints of wrong charging issues
- Knowledge of Prepaid system call flow
Network Surveillance Consultant
Ericsson India Global Services Pvt. Ltd.
04.2014 - 02.2016
- Company Overview: (Payroll of Manpower Group Services India Pvt
- Ltd)
- Working on Operation and Maintenance of Intelligent Networks created for 20 circles of BHARTI PREPAID all over the country
- Knowledge of IN nodes (AIR-VS, CCN, SDP, IVR, EMM, EMA, MINSAT, CRS, etc.)
- Creating Trouble Tickets in case of any deviations in the network or issues reported by customers
- Provide an update on all tickets and communicate them clearly and consistently back to the customer, peer organizations, and management
- Handling all critical issues and coordinating with the Incident management team, vendors, and L2 Engineers
- Good working experience of the Ericsson charging system
- (Payroll of Manpower Group Services India Pvt
- Ltd)
Education
Bachelor of Technology - Electronics & Communication
G.L. Bajaj Institute of Technology & Management
Greater Noida, UP01.2014
Skills
- RED HAT Certified System Administrator (RHCSA 7)
- Telecom Post-Paid Configurations
- Audit and troubleshooting
- Gx, Gy, PCRF, and Diameter protocols
- Virtualization
- Open stack
- Kubernetes
- SQL database
- JIRA ticketing tool
Personal Information
Date of Birth: 04/25/92
Timeline
Senior Member of Technical Staff – II
Mavenir Systems Private Limited
02.2024 - Current
Technical Lead
Sterlite Technologies Limited
07.2022 - 02.2024
Senior Solution Engineer
Infinite Computer Solutions
11.2021 - 07.2022
Domain Support Specialist
Ericsson India Global Services Pvt. Ltd
11.2018 - 11.2021
Senior Executive
Bharti Airtel Ltd
12.2017 - 11.2018
Customer Support Engineer
Nokia Solutions & Networks India Pvt. Ltd
12.2016 - 12.2017
IN Engineer
MTS IN India
02.2016 - 12.2016
Network Surveillance Consultant
Ericsson India Global Services Pvt. Ltd.
04.2014 - 02.2016
Bachelor of Technology - Electronics & Communication
G.L. Bajaj Institute of Technology & Management
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