JITESH KUMAR

Essential Duties and Responsibilities.

• Conduct comprehensive denied claim reviews and account-level assessments to ensure accuracy and compliance.
• Analyze data to identify recurring themes, patterns, and trends, providing actionable insights for process improvement.
• Collaborate with cross-functional stakeholders to address identified issues, and implement corrective measures.
• Maintain a strong focus on root cause analysis of claim denials, developing sustainable solutions to minimize future occurrences.
• Demonstrate the ability to work independently with counterparts, ensuring seamless communication, and resolution of issues.
• Uphold quality standards by consistently monitoring processes and ensuring adherence to organizational and regulatory requirements.

Achievements - I used to cover 40 claims per day, among which i used to finalize 20 claims.

Key Responsibilities.

• Address real-time travel queries from customers, ensuring prompt and effective support throughout their journey.
• Manage escalations with efficiency, driving timely resolutions to safeguard customer satisfaction and trust.
• Collaborate with suppliers, hotels, and transport providers to swiftly resolve urgent issues, and maintain service continuity.
• Provide immediate assistance for itinerary adjustments, disruptions, or unforeseen travel challenges.
• Maintain proactive, clear, and timely communication with customers to deliver a seamless travel and stay experience.
• Document and track all queries and resolutions, contributing to continuous service improvement and process optimization.

Achievement - 'Managed over 60 customer calls per day.