Jitesh Kumar Yadav

· Develop current processes through data, field visits and system understanding.

· Identify bottlenecks and areas of improvement for both service quality and profitability.

· Drive improvement initiatives till end state by collaborating with multiple stakeholders.

· Tracking key performance indicators (KPIs) to measure the success of Vendor performance.

· Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

· Ensures end to end smooth running of logistics operations.

· Responsible for all the TT & TAT are maintained.

· Finalization of manpower, fleet, training, resource planning specifically for big sale events like Diwali, Navaratri and Regional Festival sale etc.

· Handle the continuous improvement projects for digitization and increase productivity.

· Ensures customer satisfaction and reduces client escalation by monitoring the queries, issues & complaints are taken care of within time.

· Impart behavioural & soft skills training to the team as and when required.

Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry's best practices

· Handled logistics operations for 7,000+ monthly carrier movements, Ensuring timely receipt of goods, accurate inventory management, and zero damage processing.

· Optimized a workforce of 350+ contractual employees, ensuring seamless transfer of goods across the supply chain.

· Ensured operational continuity by coordinating the availability and maintenance of 15,000+ carrier fleet; introduced mandatory fleet inspections and driver training programs to uphold safety standards.

· Administered freight outflow of Rs. 500 million/month and enabled timely payments to 85+ LSPs.

· Defined logistics strategy, conducted route surveys, optimized routes, and measured transporter performance.

· Inventory control and store management, ensuring accurate stock levels.

· Coordinate and monitor manpower planning for shift operations.

· Ensure adherence to Maruti Operating Standards by Outsourced staff in stockyard operations.

· Communication with multiple stakeholders in production shops for clearance of repair vehicles as per business needs.

· Record keeping of operational facts and figures.

· MIS reports sharing with multiple stakeholders.

· Ability to work with little supervision and track multiple processes.

· Liaising with SMG departments for business requirements.

· Tracking, Monitoring and Improving KPIs.

· Monitoring and replenishing of IT consumables for yard operations.

· Conducted driver training for internal drivers and car carrier drivers.

· Managed claims under FAME-India scheme.

· Ensured timely and damage-free vehicle deliveries.

· Responsible for fleet planning and vehicle availability.

· Coordination and monitoring of shift dispatch planning operations

· Coordination with SLP ARENA and NEXA teams for indents alignment

· Coordination with ROs and ZOs for target achievement and load planning.

· Internal invoicing and Stock transfer dispatch coordination.

· Region-wise wholesale target monitoring and coordination with SLP/RO teams for indents and funds alignment.

· Multimodal dispatch planning and coordination.

Handling and coordination for special dispatch requests like DGS&D, DEMO, Internal Testing cars etc.