Jitesh Parihar
Gurgaon
Summary
Accomplished Customer Support Specialist with a proven track record at Benison India Pvt. Ltd. Adept in complaint handling and customer communication. Successfully resolves billing disputes and consistently enhances client satisfaction, playing a key role in maintaining the company's reputation. Proficient in CRM and known for providing empathetic customer service, resulting in high levels of customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Benison India Pvt. Ltd.
Noida
03.2021 - 10.2024
- Managed and resolved Billing and payment disputes for Vodafone UK customers through email and chat.
- Enhanced client satisfaction by resolving billing disputes in a professional manner.
- Maintained up-to-date knowledge of industry best practices, ensuring compliance with relevant regulations and guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Safeguarded company reputation by adhering strictly to ethical guidelines when handling sensitive information about clients'' financial statuses or payment histories.
Customer Service Representative
Concentrix Daksh India Pvt. Ltd.
Gurgaon, India
07.2020 - 01.2021
- · Provided exceptional customer support to Amazon customers, effectively resolving inquiries and issues.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- · Ensured customer satisfaction by addressing and resolving complaints, resulting in a high rate of positive feedback.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Bachelor of Arts - English
Bundelkhand University, Jhansi
Jhansi, India05-2022
High School Diploma -
Blue Bells Public School Jhansi
Jhansi, India04-2019
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Ticket management
- Live chat support
- Technical Troubleshooting
- Payment Processing
- Email management
- Attention to Detail
- Microsoft Windows and Office
- Customer Communication and Empathy
Timeline
Customer Support Specialist
Benison India Pvt. Ltd.
03.2021 - 10.2024
Customer Service Representative
Concentrix Daksh India Pvt. Ltd.
07.2020 - 01.2021
Bachelor of Arts - English
Bundelkhand University, Jhansi
High School Diploma -
Blue Bells Public School Jhansi