Jitesh Parihar
Gurgaon
Summary
Accomplished Customer Support Specialist with a proven track record at Benison India Pvt. Ltd. Adept in complaint handling and customer communication. Successfully resolves billing disputes and consistently enhances client satisfaction, playing a key role in maintaining the company's reputation. Proficient in CRM and known for providing empathetic customer service, resulting in high levels of customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Benison India Pvt. Ltd.
03.2021 - 10.2024
- Managed and resolved Billing and payment disputes for Vodafone UK customers through email and chat.
- Enhanced client satisfaction by resolving billing disputes in a professional manner.
- Maintained up-to-date knowledge of industry best practices, ensuring compliance with relevant regulations and guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Safeguarded company reputation by adhering strictly to ethical guidelines when handling sensitive information about clients'' financial statuses or payment histories.
Customer Service Representative
Concentrix Daksh India Pvt. Ltd.
07.2020 - 01.2021
- · Provided exceptional customer support to Amazon customers, effectively resolving inquiries and issues.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- · Ensured customer satisfaction by addressing and resolving complaints, resulting in a high rate of positive feedback.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Bachelor of Arts - English
Bundelkhand University, Jhansi
Jhansi, India05-2022
High School Diploma -
Blue Bells Public School Jhansi
Jhansi, India04-2019
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Ticket management
- Live chat support
- Technical Troubleshooting
- Payment Processing
- Email management
- Attention to Detail
- Microsoft Windows and Office
- Customer Communication and Empathy
Timeline
Customer Support Specialist
Benison India Pvt. Ltd.
03.2021 - 10.2024
Customer Service Representative
Concentrix Daksh India Pvt. Ltd.
07.2020 - 01.2021
Bachelor of Arts - English
Bundelkhand University, Jhansi
High School Diploma -
Blue Bells Public School Jhansi
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