JITESH PRAJAPATI
Lucknow
Summary
Seasoned Service Head with a robust history at A R Agencies, enhancing customer satisfaction and streamlining service delivery. Excelled in project management and technical support, leveraging skills in PLC, SCADA, and team leadership. Proven track record in improving service efficiency and fostering strong customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Head
A R Agencies
Lucknow
04.2024 - Current
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Provided technical support to customers experiencing difficulties using the company's products or services.
Field Service Engineer
Philips India Pvt Ltd
Varanasi
02.2023 - 03.2024
- Philips India Pvt Ltd specializes in various medical technologies including Ultrasound, Patient Monitor, and ECG
- My role was to provide services and maintenance of various medical technologies of Philips through a third party.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Developed technical solutions to resolve customer issues.
Project Engineer
A R Agencies
Varanasi
08.2020 - 01.2023
- A R Agencies is the channel partner of Nihon Kohdon, Fresenius Kabi, Roche, and KLS Martin.
- They were the distributor and service provider of their medical technologies and equipment.
- My role was to manage the complete project from installation of their medical technologies to erection and commissioning, and provide periodic services to those machines.
- Developed project plans, budgets and timelines to ensure successful completion of projects.
- Assigned tasks to personnel based on their skill sets and monitored progress to ensure timely completion.
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
Service Engineer
Siemens Healthneers
Varanasi
10.2019 - 07.2020
- Siemens Healthneers is the mother company for several medical technology companies and is headquartered in Erlangen, Germany.
- My role was to provide services and maintenance of various medical technologies of Siemens, such as X-ray machine, Ultrasound, and Ventilator, through the distributor.
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
Sales & Service Engineer
Rotex Controls
Lucknow
11.2018 - 07.2019
- Rotex Controls is the channel partner of Yokogawa India Ltd. for field instrumentation.
- They were mainly dealing with the process plants and provide the complete Automation solution to the industries.
- My role was to handle the complete project, starting from the generation of enquiry, making BOM, costing, techno-commercial discussion, project handling, supervision of erection, and commissioning.
- Provided technical support to customers and identified solutions to customer inquiries.
- Developed strategies for increasing sales and service revenue.
- Analyzed customer feedback to improve customer satisfaction.
Education
B.Tech - Electrical & Electronics
Kashi Institute Of Technology
Varanasi07-2018
12th - Science
Bal Vidhyalaya Senior Secondary School
Varanasi05-2014
10th -
Bal Vidhyalaya Senior Secondary School
Varanasi05-2012
Currently Pursuing Course of Data Science & Analytics - Data Science & Analytics
Masai School
OnlineSkills
- PLC (Allen-Bradley MicroLogix 1000, 1000 Analog, 1200, Modicon, Mitsubishi, Siemens 200, 300)
- HMI
- SCADA (InTouch, Wonderware, RSView-32)
- DCS
- Networking with HMI
- Drives (Schneider-Altivar 312)
- AutoCAD (2D designing)
- SQL
- Office-365
- Power BI
- Python
- Hands-on with various medical technologies, such as patient monitors, ECGs, defibrillators, ventilators, cauteries, ot-lights, laparoscopy towers, etc, of various makes
- Training and mentoring
- Team Leadership
- Database operations
- Customer Relationship Management
- Technical Support
Affiliations
⮚ DTMF controlled robot without microcontroller
* DTMF based robotic vehicle circuit consists of DTMF decoder IC, driver IC L293D and motors.
* Tone from DTMF encoder is given to the DTMF decoder IC. This decodes the incoming tone into 4 bits of binary data. This data is directly given to the driver IC to drive the motors.
⮚ Line following robot
* Line following is an autonomous robot which follows either black line in white area or white line in black area.
Hobbies and Interests
- Bike riding
- Listening songs
- Watching movies
Languages
- English
- Hindi
Disclaimer
I hereby declare that above information is true to the best of my knowledge.
Certification
- Industrial training on MSS, TAS, LAS, ET, Electronics lab, Tele.Exchange areas/shops from Diesel Locomotive Works (D.L.W.) at Varanasi (In College).
- Industrial Training on CNC machine from Bharat Heavy Electricals Ltd. (BHEL) at Varanasi (In College).
- Complete Training on Blood Separation Machine from Fresenius Kabi at New Delhi.
- Complete Training on Ultrasound from Philips India Pvt. Ltd. at Chennai.
- Complete Training on Cautery, Lap tower, OT LIght from Enertech at Mumbai.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work week401k matchPaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
Hindi
Native language
English
Intermediate (B1)
B1
Timeline
Service Head
A R Agencies
04.2024 - Current
Field Service Engineer
Philips India Pvt Ltd
02.2023 - 03.2024
Project Engineer
A R Agencies
08.2020 - 01.2023
Service Engineer
Siemens Healthneers
10.2019 - 07.2020
Sales & Service Engineer
Rotex Controls
11.2018 - 07.2019
B.Tech - Electrical & Electronics
Kashi Institute Of Technology
12th - Science
Bal Vidhyalaya Senior Secondary School
10th -
Bal Vidhyalaya Senior Secondary School
Currently Pursuing Course of Data Science & Analytics - Data Science & Analytics
Masai School
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