Jitesh Singh Somvanshi

• Managed accounts receivable, collections and credit activities for a large customer base.
• Developed procedures to ensure timely collection of payments from customers.
• Analyzed customer payment trends and developed strategies to reduce overdue accounts.
• Responded to customer inquiries about billing issues, account status, and payment options.
• Resolved escalated disputes between customers and the company concerning collections matters.
• Identified potential areas of improvement in collections process and implemented changes accordingly.
• Trained new staff members on proper collection techniques, policies, and procedures.
• Monitored team performance metrics such as conversion rate, average time to collect payment.
• Collaborated with legal department to initiate litigation against delinquent customers when necessary.
• Provided guidance to junior staff members on how to handle difficult customer situations.
• Worked closely with sales teams to ensure proper invoicing processes were followed.
• Developed training programs for new staff members on agency policies.
• Managed daily operations of the agency including scheduling, resource allocation, budgeting.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Managed customer service inquiries and complaints in a timely manner.
• Communicated regularly with customers to gain insights into their needs.

• Responded to customer inquiries in a timely manner, providing accurate information and solutions.
• Answered incoming calls from customers seeking assistance with product or service related issues.
• Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
• Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
• Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
• Assisted customers with product returns or exchanges as needed.
• Collaborated with other departments within the organization to ensure customer satisfaction.

*Handled corporate client servicing of Small- Medium Enterprise base of about 20K in West Delhi

*Interacted with clients over phone or by emails, informed them about the New & Existing Offers & plans on
Network.
*Helped RASM & Relationship managers (FSE's) from office while they were on fields.
*Get all the disputed cases audit done thru Entbulk and Delhibulk team and raised shortfall for all the cases where
waiver were been committed on the billing dispute and wrong sales commitment.
*Successfully Moved 100% corporates of my allocation on Digital Platforms (ESS - Enterprise Self Service Portal & Vi
Mobile App).
*Educated and encouraged customers to use Digital platforms for all kind of transactions on every service call
and visit. Also keep them updated about new rolled out features on the platform.
Called all those customers same day who generated UPC's due to better competitor, network issue or any other
product related issues of assign allocation.
*Make sure all the network related issues of the zone captured in the network portal.
Kept strong follow up with Network team with the help of Zonal lead and Zonal head to make sure timely issue
resolution to achieve lesser churn due to network problem.
*Visited small to smaller account as per key contact's requirement for their business need.
*Make sure canopy programme at all the medium & large COIP accounts (HCL,IBM,GENPACT & Etc.) for 4G sim
cards up-gradation and other product related queries resolutions of the COIP users.
*On board new accounts by visiting at the sourcing addresses to make sure zero fake commitments from sales
team.
RETENTION RM, MNP

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

• Responded to customer inquiries in a timely manner, providing accurate information and solutions.
• Answered incoming calls from customers seeking assistance with product or service related issues.
• Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
• Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.

• Responded to customer inquiries, complaints and requests in a timely manner.
• Provided quality customer service via telephone, email and chat.
• Resolved customer complaints quickly and efficiently.
• Provided technical support for both internal staff and external customers.
• Conducted regular quality assurance checks on agent calls.

• Answered incoming calls from customers regarding inquiries or complaints.
• Identified customer needs, clarified information, researched every issue and provided solutions.
• Developed strong relationships with customers by responding promptly to inquiries.
• Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
• Led outbound calling team such that each team member met or exceeded sales targets.