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Quality Assurance and Customer Experience Professional with over 10 years in healthcare call centers, claims processing, and patient advocacy. Expertise in evaluating interactions, ensuring compliance, and identifying process improvements. Committed to achieving quality and customer satisfaction goals in high-volume environments. Pursuing a Bachelor of Science in Psychology, expected graduation February 2027.

As a Business Development Executive, I have a strong history of recruiting, nurturing, and retaining top-notch teams. I am known for my ability to inspire and lead, and I excel at forging strategic connections that drive important business endeavors. My proficiency lies in change management, enhancing procedures, and implementing projects. I possess exceptional written, social, and communication abilities, which enable me to work closely with teammates and stakeholders.

Innovative and detail-oriented analyst excels at non-conformance investigations. Exercises judgment within defined procedures to determine action needed to resolve problems. Leverages strong communication and technical skills to achieve appropriate outcomes. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.

Results-driven Quality Assurance Analyst with extensive experience at Dana Thermal Products Group. Expert in product inspection and corrective actions, enhancing quality control processes. Demonstrated keen attention to detail and strong mathematical skills, leading to improved defect identification and reduced waste. Proven ability to train teams and document findings effectively.

JITESH SINGH DEO

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Quality Analyst (SPM)

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B.Tech - Civil Engineering

Class XII - PCM

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Quality Analyst (SPM)

Subject Matter Expert

B.Tech - Civil Engineering

Class XII - PCM

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