Microsoft Program
Jitesh Rana
It Head (Software & Hardware Networking)
Surat
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Technician
Anubha & R&b Pvt Ltd.
Surat
03.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
IT Support Engineer
Ultra Lifestyle Pvt Ltd.
Surat
06.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Systems Administrator
Perfect Language Institute
Surat
04.2012 - 10.2023
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Education
Bachelor of Computer Applications - Computer And Information Systems Security
Aptech Computer Univercity
Pune, Maharashtra 03.2010 - 04.2012
Cisco Certified Network Associate - Network And System Administration
Cisco Networking Academy
Majura Gate, Surat, Gujarat 395001 12.2012 - 07.2013
Skills
Desktop Technical Support
undefinedSoftware
Certification
It Administrator Head, [Perfect Language Institute] - [2023]
Interests
Reading
Watching
Supporting
Timeline
It Administrator Head, [Perfect Language Institute] - [2023]
10-2023
IT Technician
Anubha & R&b Pvt Ltd.
03.2021 - Current
IT Support Engineer
Ultra Lifestyle Pvt Ltd.
06.2020 - Current
Cisco Certified Network Associate - Network And System Administration
Cisco Networking Academy
12.2012 - 07.2013
IT Systems Administrator
Perfect Language Institute
04.2012 - 10.2023
Bachelor of Computer Applications - Computer And Information Systems Security
Aptech Computer Univercity
03.2010 - 04.2012
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