Jithender Saroj
Business Analyst
Hyderabad
Summary
To associate myself with a professional organization to seek challenging avenues, utilize my skills to achieve and learn more new business and technical qualities and to contribute towards the achievement of growth of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
HSBC
Hyderabad
10.2022 - Current
- To be a country referral point for Commercialization, Payment routing and STP Enhancement
- Provide SME level Support to all the Production Issues
- Driving Change in GPS Payment Engine – End to end which includes – Requirement Gathering, Analysis, Solution, testing , Implementation and monitoring the Change
- Deliver the change while assessing the risk in it and also propose solutions which are regulatory compliant
- Manage Global Stakeholders by constantly engaging with them and providing timely updates on the changes
- Translate business requirements, develop business cases, and recommend Solutions
- Be client focused, Drive best practices through business process knowledge
- Worked closely with IT personnel and business partners to identify and maximize opportunities to improve products services
- Participated in code reviews, system testing and UAT followed by production verification, post-production testing and support
- Performed internal and external reporting
- Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the change requirements
- Understand and communicate the financial and operational impact of any changes
- Empower the customer through demonstration and presentation of the proposed solution/Prototype
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Review the test case to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution before sharing it with the customer
- Provide support to release management team in smooth transition during implementation stage
- Document requirements, Solutions and procedures.
Senior Software Engineer
Bank of America
Hyderabad
12.2017 - 10.2022
- I am a part of Release and Environment Management team, handling critical applications within payments Domain
- I am responsible for communication and coordination for changes across environments, corresponding stakeholder management, deployment automations, best practices adoption in CI/CD process etc and always approach tasks with an eye for automation
- Working with stakeholders on a regular basis to ensure transparent, smooth, and issue-free releases into Non-Production and Production Environments adhering to ITIL framework.
Team Leader
Wire payments
08.2010 - 11.2017
- To continuously work on global banking application development and changes to be implemented for the smooth flow of payments
- Closely working with technology for application enhancement
- Investigate the reason for the payments falling in repair and providing possible solution to get them STP
- Testing the payments in UAT environment to check if any issues before implementing any changes/improvement in application
- A competent professional with nearly 5 years of rich experience in Transaction Monitoring (Payments Operations)
- Proficient in handling all aspects of compliance checks entailing the compliance functions in coordination with Regulatory & Internal Auditors as per AML and OFAC Guidelines
- Experience of leading, managing & monitoring the performance of team members to ensure efficiency in operation and meeting of individual & group targets as per SLA
- Well versed with the concepts of Payments Processing Systems (MT-103 & 202)
- Handled the role of an authorizer and releaser, wherein we need to review and release the processed MT-103 and MT-202 wire transaction (Wires and Trade Payments)
- Handled escalations and resolved the queries of the clients
- Ensure that the targets are assigned in accordance with the SLA’s are met
- Identifying and making process improvements Ensure adherence to governing procedures of the process
- Ensure adherence to established internal and external risk procedures
- Working closely together with Client services and investigations to ensure timely payments to clients without any delay
- Coordinating with the Officers at the respective branches in case any clarifications are required to ensure that the requests are completed correctly
- Conducting the training refresher sessions for the team and providing updates
- Providing various inputs to the ongoing projects in the team
- Ensure mandatory training are completed as per the schedule/deadline
- Ensuring new hires to meet the quality and productivity by conducting process knowledge test
- Working on Ideas to make the payments which can be made Straight through Payments (STP).
Accounts Administrator
Trivista Consultants Pvt Ltd
Hyderabad
09.2008 - 08.2010
Education
Master Of Business Administration -
Fergusson PG College
Hyderabad 07.2008
B.com -
HRD Degree College
Hyderabad 06.2006
Skills
Eliciting Requirements
Analytical Skills
Problem Solving
Stakeholder Management
Interpersonal Skills
Jira
Confluence
Stakeholder Management
UAT testing
Project lifecycle Management
Accomplishments
- Certified Scrum Master.
- Certification on Global Payments from Bank.
Personal Information
- Father's Name: S.Kali Prasad (Late)
- Date of Birth: 06/29/85
- Marital Status: Married
Disclaimer
I hereby inform you that above furnished information is true to the best of my knowledge and belief.
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
09-2023
Business Analyst
HSBC
10.2022 - Current
Senior Software Engineer
Bank of America
12.2017 - 10.2022
Team Leader
Wire payments
08.2010 - 11.2017
Accounts Administrator
Trivista Consultants Pvt Ltd
09.2008 - 08.2010
Master Of Business Administration -
Fergusson PG College
B.com -
HRD Degree College