DEVIKA G NAIR
COCHIN
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Overview
28
28
years of professional experience
Work History
Business Facilitator
Unity Small Finance Bank Ltd.,
03.2024 - Current
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Branch Manager
Fincare Small Finance Bank
11.2022 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Bank Branch Manager
CSB Bank Ltd.,
09.2022 - 11.2022
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
Regional Operations Manager for Kerala
Fincare Small Finance bank Ltd.,
10.2018 - 09.2022
- Provided organisational leadership to develop effective business plan and promote organisational vision.
Operations Manager
Bandhan Bank Ltd.,
08.2015 - 07.2016
- Built customer and employee loyalty by implementing effective operational strategies.
Branch Operations Manager
HDFC Bank Ltd.,
01.2004 - 03.2015
- Maximised branch revenue by optimising operations.
Counsellor in Education Institution
SSI Ltd.,
09.2001 - 03.2002
- Built confidence and self-esteem in students for accomplishments, helping to further academic success as well as personal sense of achievement.
Assistant Project Coordinator
Pazhakulam Social service society Ltd.,
11.1997 - 04.1999
- Designed, planned, created, implemented and monitored all aspects of the project.
Sales Promoter
Goodlass Nerolac Paints Ltd.,
03.1997 - 10.1997
- Used outstanding communication and relationship-building abilities to nurture positive, profitable consumer relations.
Education
Master of Business Administration - HRA and Marketing
Bharathiar University
Coimbatore1996
Bachelor of Science - Mathematics and Homescience
Avinashilingam Deemed University
Coimbatore1994
Skills
- Client relationship management
- Strategic resource management
Languages
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Facilitator
Unity Small Finance Bank Ltd.,
03.2024 - Current
Branch Manager
Fincare Small Finance Bank
11.2022 - 01.2024
Bank Branch Manager
CSB Bank Ltd.,
09.2022 - 11.2022
Regional Operations Manager for Kerala
Fincare Small Finance bank Ltd.,
10.2018 - 09.2022
Operations Manager
Bandhan Bank Ltd.,
08.2015 - 07.2016
Branch Operations Manager
HDFC Bank Ltd.,
01.2004 - 03.2015
Counsellor in Education Institution
SSI Ltd.,
09.2001 - 03.2002
Assistant Project Coordinator
Pazhakulam Social service society Ltd.,
11.1997 - 04.1999
Sales Promoter
Goodlass Nerolac Paints Ltd.,
03.1997 - 10.1997
Master of Business Administration - HRA and Marketing
Bharathiar University
Bachelor of Science - Mathematics and Homescience
Avinashilingam Deemed University
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