Jithin Kalapurakkal

• Generated and managed over 10,000 qualified leads through strategic business development initiatives, conducted various lead generation activities, organized large-scale seminars and workshop programs, built and maintained long-term client relationships, and consistently demonstrated proven service excellence, contributing to business growth and customer satisfaction.

Managed policy processing, portfolio management, customer support, and claims coordination with accuracy and efficiency.
Built strong client relationships by resolving queries and providing suitable insurance solutions to customers.
Contributed to business growth by achieving renewal targets and enhancing customer satisfaction.

I worked as an Admin Manager in the UAE during the COVID-19 period. My key duties included managing visa processing and related government documentation, overseeing staff accommodation and maintenance operations, and supervising mess and catering arrangements. I also served as the medical and emergency coordinator, liaising with relevant authorities and the Ministry during COVID-related requirements. Throughout this period, I ensured continuity of essential services, despite production shutdowns and significant operational and workforce challenges.

Joined as a Billing Associate, responsible for generating invoices, editing descriptions for US and UK legal firm clients, tracking emails, assigning tickets, and managing end-to-end workflow forecasting, while handling various projects including Baker McKenzie, NRF (Norton Rose Fulbright), London billing, and Fiori, all within the SAP GUI interface system.

Worked as a Rooms Division Associate at Novotel, responsible for guest room maintenance and supporting daily operations across Floor Pantry, Stores, and Laundry departments to ensure smooth service and high standards of cleanliness and guest satisfaction.