Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Languages
Personal Information
Timeline
Generic

Jithin Madhu

Coimbatore

Summary

To get an opportunity that allows me to showcase my skills and contribute to the company's growth. To enhance my skills by taking on this challenging position and expanding my knowledge. To seek a position in a company that can launch my career and help me to build a stronger skill set.

Profile Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate SWAT (Retail - Phones , NA)

Amazon Development Centre
Coimbatore
09.2022 - Current
  • Working as a customer service associate and handles US and UK customer issues (Retail - phones)
  • Also handles chats and Emails
  • Worked as SME ( Subject Matter Expert ) , trained and handled multiple batches of new hires
  • Working as SWAT agent - trained in multiple operational units like North America , United Kingdom, India
  • Jumps to multiple OUs, according to business needs.
  • Working as a specialist in Heavy Bulky Service (HBS) - handles complex issues regarding high value orders and heavy items which requires specialized support in transit and delivery.

Education

BE - Electrical and Electronics Engineering

Dhanalakshmi Srinivasan College of Engineering
Coimbatore
07.2022

Diploma - Electrical and Electronics Engineering

Christian Polytechnic College
05.2019

Higher Secondary -

Salsabeel Central School
THRISSUR
04.2017

Metriculation -

Chinmaya Vidyalaya
Thrissur
04.2015

Skills

  • Professional Communication
  • Customer Relationship Management (CRM) Technology
  • Problem Solving
  • Team Work
  • Time Management
  • Multitasking
  • Conflict Resolution
  • M365/0365
  • SaaS
  • Regulatory Compliance
  • MS Office proficiency
  • Product and service solutions
  • Refunds and exchanges
  • Customer Complaint Resolution
  • Account Management

Certification

  • Professional Communication, 08/01/22
  • Embedded Systems, 11/01/21
  • E CAD, 01/01/22

Accomplishments

  • Selected to work as SME to train new hire batches and mentored multiple teams.
  • Working as SWAT agent trained in multiple OUs and skills.

Projects

. GSM Based Well Water Level Monitoring, Utilizes ultrasonic sensor to detect precise level of water present in the tank using an Arduino board and a GSM modem.

. Arduino Based Line Robot, Uses IR Transmitters and IR receivers to create a line follower robot. 

. Structural Health Monitoring Using WSN and IoT, Monitors the structure of a bridge using esp32 and WSN with automated warning program.

Languages

  • English
  • Malayalam
  • Tamil

Personal Information

Date of Birth: 12/13/98

Timeline

Customer Service Associate SWAT (Retail - Phones , NA)

Amazon Development Centre
09.2022 - Current

BE - Electrical and Electronics Engineering

Dhanalakshmi Srinivasan College of Engineering

Diploma - Electrical and Electronics Engineering

Christian Polytechnic College

Higher Secondary -

Salsabeel Central School

Metriculation -

Chinmaya Vidyalaya
Jithin Madhu