Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Projects
Languages
Personal Information
Timeline
Generic

Jithin Nair

Bangalore

Summary

Consultant with extensive experience at Cognizant Technology Solutions, specializing in business analysis and requirement elicitation. Demonstrated success in enhancing cloud solutions and leading integration projects, utilizing strong communication skills and Agile methodologies. Achieved a 7% increase in policy sales for NRI clients through innovative process improvements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Consultant

Cognizant Technology Solution
Bengaluru
02.2022 - Current
  • Perform business and requirement analysis for a UK based Insurance client intending to transition over to a cloud solution for their Identity & Access Management process that impacts new and legacy user groups.
  • Elicit requirements through workshops, business use cases, business process analysis and compliance & security policies.
  • Creating backlogs and user stories (including acceptance criteria, how to evaluate and definition of done) in Azure DevOps to ensure adherence of agile process.
  • Develop and present approaches through functional design documents and to seek stakeholder approvals.
  • Evaluate and produce documentation relating to enhancements, and end user training documents and SOPs.
  • Research new Insurance consulting initiatives in field of IoT and Digital Insurance and pitch ideas.

Manager - Business Analyst

Exide Life Insurance Company
Bengaluru
04.2018 - 12.2020
  • Achieved optimum solutions on business application that hosts Life Insurance functions of Sales, New Business, Underwriting and Cross sell.
  • Conducting requirement gathering sessions and reviews with stakeholders, to define and analyze business requirements by effectively probing for business objective.
  • Consult with various business owners, stakeholders and end users on all matters related to project plan, impact analysis, writing BRS & FSD and developing process flow diagrams.
  • Drive integration projects involving partner on boarding through API integration or URL redirection for e-Commerce platform like Policy Bazaar and Turtle mint.
  • Help analyze prevailing medical/ financial underwriting rules and suggest improvements on periodic basis to improve automated issuance capacity.
  • Prepare briefing materials for monthly and quarterly engagement reviews which aids stakeholders with decisions related to prioritization of projects.
  • Identified major process enhancements by enabling direct integration with Third Party Administrators which reduced manual intervention for managing customer medical test results.
  • Researched, analyzed and charted an NRI E-Model process on the existing mobile application, which increased the policy sales for NRI & Expat customers from 8% to15% in the second quarter of H1 2019.

Business Analyst

Hansa Solutions India Pvt. Ltd
Hyderabad
06.2015 - 04.2018
  • Collaborating with a team of 5 developers and 2 production support engineers at SBI Life, managing day to day operations related to enhancements requirements on Policy Servicing system.
  • Assessment of Change Requests on application, elicitation of its requirements, Preparation of BRD and Gap Analysis document and coordinating with users and development team.
  • Creating production dashboards to help understand issue resolutions and provide insights on key matrices affecting service agreements.
  • Managing a team of Product Analysts that was tasked with implementation of reinsurance treaty administration and subsequent enhancements.
  • Managing portfolios for 10 life insurance and reinsurance clients in India, Middle East and South East Asia, primarily with their production deliveries and support.
  • Presenting Weekly and Monthly status reports to the Board on project deliveries.
  • Implemented and automated Group Life Business for a client that directly resulted in recoveries of over INR 200,000 from the re-insurer within the first quarter.
  • Engaged in Proof of Concept presentations for a Sri Lanka based Life Insurance Business client.
  • In-house research for development of a Non-Life Insurance Policy Admin System using Fire Insurance as a proof of concept.
  • Successfully concluded a reinsurance administration audit review of the treaty arrangements for all lines of Life Business of a client.
  • Involved with the initial research and analysis on the reinsurance administration practice of a leading Singaporean Life insurance company that paved way for implementation of the product.

Executive

Prudence Insurance Brokers
Dubai
03.2011 - 06.2012
  • Primary responsibility was to provide Insurance Broking and Risk Management consulting to Marine Cargo business clients settled in Middle East and negotiate competitive premium rates and deductibles for their portfolios.
  • Firsthand experience in negotiating terms for Marine Open Covers and Voyage Policies. Managed business retention of 14 client accounts wherein total revenue amounted to USD 1.2 million in Gross Underwritten Premiums every year.
  • Claims management for key accounts like Canon Middle East, ZAFCO and Hakan International with good amount of exposure in survey and salvage activities.
  • Was assigned a major Contractors Risk Insurance for Mammut Engineering as a subcontracted activity of Siemens.

Sr. Customer Support Executive

Accenture Services India Pvt. Ltd
Mumbai
07.2008 - 02.2011
  • Primarily catering to business involved in Pensions & Annuities, Single Premium Group Annuity (SPGA), Structured Settlement Annuity (SSA) & Tax-Sheltered Annuity (TSA) contracts.
  • Managing for claims management, which included end to end processing of death claims, maturity claims and setting up payments decreed through court settlement.
  • Comprehend legal documents that instruct settlements in events of divorce, estate releases and child support decrees or workmen compensations and setup future pay-outs.

Education

Post Graduate Diploma - Insurance Business Management

National Insurance Academy
Pune
05.2015

Bachelor of Management Studies - Business Management

Pillais' College of Arts, Science & Commerce
Navi Mumbai
04.2006

Skills

  • Business & Process Analysis
  • Basic Knowledge of Sql
  • Requirement Elicitation & Functional Documentation
  • Working with Visio
  • Excellent Communication Skills
  • Proficient to work in an Agile environment

Certification

Licentiate in Insurance

Hobbies and Interests

  • Reading
  • Photography
  • Geopolitics

Projects

Redesigning the Livestock Insurance policy, Research project at National Insurance Academy, Pune in consultation with United India Insurance Company as part of summer internship program for 2 months., Factors influencing buying behavior for Livestock Insurance and their weightage., Measures for fraud mitigation and Product positioning. A Study on buying behaviors of Corporate Customer – Group Insurance & Healthcare Practices, Aimed at understanding the components and factors that affect buying of Group policies in organizations.

Languages

  • English
  • Malayalam
  • Marathi
  • Hindi

Personal Information

Title: Business Analyst

Timeline

Consultant

Cognizant Technology Solution
02.2022 - Current

Manager - Business Analyst

Exide Life Insurance Company
04.2018 - 12.2020

Business Analyst

Hansa Solutions India Pvt. Ltd
06.2015 - 04.2018

Executive

Prudence Insurance Brokers
03.2011 - 06.2012

Sr. Customer Support Executive

Accenture Services India Pvt. Ltd
07.2008 - 02.2011

Post Graduate Diploma - Insurance Business Management

National Insurance Academy

Bachelor of Management Studies - Business Management

Pillais' College of Arts, Science & Commerce

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